Floyd

As Floyd nears its 6th birthday, we made a film about our approach to design. Our products are thoughtfully designed to go with anywhere except the landfill. We’re excited to continue to stand behind these pieces on our mission to make enduring furniture. bit.ly/2O6Qk7t

@andrwchpmn Hello, Noel from Floyd here. Kindly advise if the table you have rectangular or round as they are different legs. This will allow us to check our stock availability to avoid any disappointment. Best, Noel.

@FloydDetroit hi, i purchased “the table” with black legs (and love it) was wondering if it was possible to order a set of white legs as well. don’t see the option to buy the table legs a la cart on the site.. but maybe i’m overlooking it

@kylemcd14543671 Hello, there! In order to support you, we need a little more information. In your reply, please provide the order number or email address associated with your order. Once we receive your reply, we'll be in touch with the next steps. Thank you.

@FloydDetroit after 5 months of waiting we received our couch in open boxes. No way to contact you due to no phone number. I'll post photos to the group in a min, or DM me and lets talk :)

@dcardo I understand and I'm really sorry about that. Unfortunately, we don't have the dates of new stock but the website will be updated.

@dcardo Hi, you can keep an eye on the website it will always tell if something is in stock or not.

@dcardo Hi, please send us the order number so we can look into this for you. Sorry for the delay.

@wordloaf Hello There, Am sorry to hear this- but we cannot see all your details via twitter. In order for me help you, please send your order number and updated email address so I can track down your order. I look forward to hearing back from you. Thank you and have a good day!

@wordloaf Hi There, So sorry to hear this - let me correct this for you! In order to do so, can you provide the following: a photo of the defect your order number I look forward to hearing back from you and getting this taken care of so you can enjoy your Floyd!

@jacobmercer Hi Jacob, That was certainly not our intention to make the experience frustrating for you. We always for great experience for our customers and we will work on bettering the service for our customers. Thank you.

@FloydDetroit Yes thank you for refunding me some of my money. For an order I tried to cancel less than 12 hrs after placing and here I assumed the customer service would at least be on par w Amazon. Certain didn’t expect a worse experience.

@FloydDetroit yo I’ve been trying to cancel an order for a week. Delivery window isn’t 2 months at earliest. Whats the issue?? Y’all making @amazon @allmodern look good w how bad this #customerexperience #customercare is

@jacobmercer Hi Jacob, Thank you for your patience. I can confirm that the order has been cancelled and you can expect to receive your refund soon as stated by Julia in the email. Best,

@FloydDetroit Order R164188 I reached out morning of Feb 1 (less than 12hrs after order) and didn’t hear back till Feb 6. Looks like shipment was PROd night of order but didn’t leave RXOs hub till afternoon of Feb 6

@kmurthy We want to work on a solution for you, in order to do so, please can you send us your order number along with the email address associated with your order, so we can take a look at your order?

@kmurthy Hi Kmurthy, Neisha here from Floyd. Thanks so much for reaching out to us! We appreciate you! I am delighted to assist. First of all, let me say how sorry we are to see the condition your Floyd is in, and to hear about your Mattress experience.

@ImsosMoll You are most welcome! Have a great evening! ✨

@ImsosMoll Gotcha! Thanks so much for your patience. If It's the Double Chair Citrine - then, no It's not coming back. I would encourage you to stay on the waiting list. When/If we should get back in stock, those folks would be our priority. Do you have any other questions?

@ImsosMoll Hi ImsosMoll, Neisha here! Thanks for chatting in. I understand, we have a word limit here, and I can't add hyperlinks. If you don't mind getting multiple messages here, then I'm fine with chatting here.

@ImsosMoll I am anticipating your response! Have a great evening! :)

@ImsosMoll Once I get this information from you, I will reach out to you via our email, hello@floydhome.com, to continue supporting you. If you have any other questions, please feel free to include them in you response and I will address them in my email to you.

@LizSaysOyVey Noted! You are most welcome! You are so kind 🧸.

@FloydDetroit Nope, you’ve been wonderful 🧡 Thanks

Shoutouts to the @FedEx guy that just delivered a 100lb package with my @FloydDetroit bed in it and left it at the bottom of the stairs for me to just figure out how to somehow carry it up 💀

@LizSaysOyVey Liz, Is there anything else I can assist you with, in the meantime?

@LizSaysOyVey Thanks for providing us with the information requested. I will check on this for you and get back to you no later than 2 business days with a solution. Thank you for your patience! Once again we apologize for the inconvenience this might have caused.