Jon Picoult

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Jon Picoult

Jon Picoult

@JonPicoult

Author, “From Impressed to Obsessed” https://t.co/IO4xKrphZ9 | #CX #CustServ keynote speaker | @Forbes contributor | Founder, Watermark Consulting

Connecticut, USA เข้าร่วม Nisan 2011
25 กำลังติดตาม561 ผู้ติดตาม
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Jon Picoult
Jon Picoult@JonPicoult·
Imagine being the business everyone wants to work with, the employer everyone wants to work for, the leader everyone wants to follow. That's the power of a great #CustomerExperience and #EmployeeExperience -- and it's the focus of my new book: impressed2obsessed.com
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Jon Picoult
Jon Picoult@JonPicoult·
Could a single chart change how you think about achieving business success? I believe so - and that's the intriguing premise behind this guest post I wrote for the AAE Speakers Bureau blog. Thanks for featuring it, @aaespeakers! #CX #CustomerExperience #CustomerService #CustExp
AAE Speakers Bureau@aaespeakers

Happy #CXDay! Hear from #keynotespeaker @JonPicoult how delivering a great #customerexperience is directly tied to financial growth. Learn 3️⃣ CX strategies leading brands use to set themselves apart: hubs.la/Q02RKbx70 #EventProf

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Jon Picoult
Jon Picoult@JonPicoult·
Also, special thanks go out to the folks at @Qualtrics XM Institute for sharing their CX ratings, on which the most recent years of the Watermark study are based.
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Jon Picoult
Jon Picoult@JonPicoult·
It may be tough to discern from quarterly results, but this study's long-term view makes one thing clear: 𝗧𝗵𝗲𝗿𝗲’𝘀 𝗮 𝗽𝗿𝗶𝘇𝗲 𝗲𝗮𝗿𝗻𝗲𝗱 𝗳𝗼𝗿 𝗱𝗲𝗹𝗶𝗴𝗵𝘁𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀, 𝗮𝗻𝗱 𝗮 𝗽𝗲𝗻𝗮𝗹𝘁𝘆 𝗲𝘅𝗮𝗰𝘁𝗲𝗱 𝗳𝗼𝗿 𝗱𝗶𝘀𝗮𝗽𝗽𝗼𝗶𝗻𝘁𝗶𝗻𝗴 𝘁𝗵𝗲𝗺.
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Jon Picoult
Jon Picoult@JonPicoult·
What’s an excellent #CustomerExperience really worth to a business? How about 𝗼𝘃𝗲𝗿 𝟱 𝘁𝗶𝗺𝗲𝘀 𝗴𝗿𝗲𝗮𝘁𝗲𝗿 shareholder return? That's the eye-opening finding from Watermark Consulting’s 2024 #CX ROI Study, which was released this week: watermarkconsult.net/cx-roi
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Jon Picoult
Jon Picoult@JonPicoult·
Some of the strongest customer relationships are forged from failure. That's the fascinating takeaway from the Service Recovery Paradox - one of several psychology-based #CustomerExperience design strategies I shared on the Customer 1st Thinking podcast: youtu.be/cY5R0ztUEIA?si…
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Jon Picoult
Jon Picoult@JonPicoult·
What's your objective: Is it to maximize customer loyalty... or minimize customer attrition? That might sound like two different ways to describe the same goal - but they represent very different strategies. Full episode at spoti.fi/3SMnwBa. #CX #CustExp #CustServ
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Jon Picoult รีทวีตแล้ว
Consumerpedia
Consumerpedia@MyConsumerpedia·
"57 - What Ever Happened to Customer Service?" On our latest episode, we talk to @JonPicoult and Forrest Morgeson about why it's so difficult to resolve issues, what you can to do advocate for yourself, and more. Listen at hubs.li/Q02lgc_M0 or wherever you find podcasts.
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Jon Picoult
Jon Picoult@JonPicoult·
“It’s not about how much it costs… it’s about how much it makes.” Are you struggling to convince your company to invest in #CustomerExperience improvements? Because that old business adage most certainly applies to your crusade. #CX #CustomerService @JDPower
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Jon Picoult
Jon Picoult@JonPicoult·
If you're not viewing employees through a customer lens, then you're missing an opportunity to turn them into raving fans for you and your business.
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Jon Picoult
Jon Picoult@JonPicoult·
Are you super busy? Well, then, you must be important. We live in a world where busyness is a status symbol. But when it comes to closing that next sale, creating a pretense of productivity can backfire – badly. youtu.be/u37FFu0HW2k #SalesTips #CX #BusinessTips
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