LeShuttle

@howiejk Good afternoon Howard, the respective governments have responsibility for Border Controls on both of our terminals. Sorry this is affecting your journey time, once you are past border controls we will get you on your way as quickly as possible.^Claudia

Absolutely shocking passport control delays at @LeShuttle in Calais coming home. For some reason only one lane open meaning queue took forever. As a result we will miss our train even though we were here considerably more than an hour before.

@rosemary_ds Good morning Rosemary, I am sorry for the disruption caused to your journey today. Please can you send us a direct message with your booking details? I can then look into this for you. ^Leanne.

@LeShuttle some customer service regarding reported delays at your Calais end would be most appreciated please? Due to arrive 45 mins.

@SmallSchool_KS2 @LeShuttle_Help Good Morning, I apologise for any wait you are experiencing this morning. Please could you send us a direct message so that we can look into this for you?

@LeShuttle_Help we’ve gone through the check in gates and now hardly moving as we try and get to Pet Reception. Any ideas?

@LeShuttle @TruckShuttle #M20 #Kent has re-opened westbound between J9 #Ashford & J8 #Maidstone, lane 3 (of 3) remains closed for emergency barrier repairs. The lane closure will be in place throughout the day, further repairs will take place tonight. Eastbound has re-opened following planned r/works

@SongbirdmusicL Good afternoon. I am sorry to hear you are having issues making a booking. I can confirm our website is currently up and running. Please call our Contact Centre to make your booking on +33 (0) 321 00 20 61 or change your VPN to the UK. Sorry for the inconvenience caused ^Leanne

@Andra1646684143 Good morning Andra, would you be able to send us a DM please? We can have a look into this further for you then.

@LeShuttle your site/app has been down for a week I’m trying to book whilst travelling. No access to phone whats going on?

@BillyRFC517 @LeShuttle_Help Good afternoon, please could you direct message us with your booking reference number and first line of your home address and we can look into this for you. Speak soon, ^Eve.

@LeShuttle_Help what is going on with the trains from France? Lack of information is appalling

@sampopewriter @LeShuttle_Help Good afternoon, please could you send us your booking reference number and your first line of address. I can then look into this further for you. Speak soon, ^ Eve.

@LeShuttle_Help any news please on what's happening at Calais? We've been stuck for a while and it says departure imminent but we've missed our departure and no trains seem to be loading.

@Steve22944567 Good morning Steve. Yes, you can earn Avios points with us. Due the character limit on live mentions I wouldn't be able to advise you in full. Please can you send us a direct message? I can then discuss this further on this. Speak soon ^Leanne

@LeShuttle Can I get avios points for travelling with you and if so how please?

Travelling with us this evening? You can keep up to date with the service here LeShuttle.com/latest

@stephen_cordes5 @LeShuttle_Help Good afternoon Steve, I am sorry for the wait you are experiencing today. Please can you send us a direct message with your booking details and the first line of your postal address? I can then discuss this further with you. ^Melissa

@lscatts Good afternoon Lyndsay, I am sorry to hear you're experiencing problems with making your booking online. Our website is currently up and running with no reported issues. Please can you send us a direct message? I can then help you further. Speak soon. ^Sophie

@LeShuttle is there an issue with your website? I am unable to book a crossing.

@DavidGHFrost Good afternoon David. Thank you for your kind feedback, I am pleased to hear of your recent experience with us and hope you had a pleasant journey. Many thanks. ^Liam

I have had to contact @LeShuttle several times by phone recently & I feel I should say they have been impeccable. No complex phone menus, no long lists of ritual questions, and staff who actually listen to what you say & are pleasant about it. If only it was the same everywhere!

@neilsmith222 Good afternoon, Thank you for getting in touch and I am sorry to hear that you have experienced a wait with us. Please send us a direct message with your booking details to discuss this further. Thanks ^ Emily

@LeShuttle I used to accept a small delay as it used to be a rare event but it’s every single time now. UK to France was 1.5hr delay on Sept 4 and right now France to UK has been pushed back from 13:46 to 14:16. Do you just cancel trains when it’s not busy?

Newington, Bargrove. Southbound carriageway closures from 23rd-27th September (20:00-04:00 each night) between A20 Ashford Road & @LeShuttle exit for @HighwaysSEAST bridge works: moorl.uk/?6hi2p3

@zoeb9522 Hello Zoe, apologies your journey has been affected by a wait this morning. The respective governments have responsibility for Border Controls on both of our terminals, and define the resources to deliver this. Can you please send us a DM so we can discuss this further? ^Hannah

@LeShuttle what the HELL is going on in Calais? Over 30 minutes sat in a queue for English passport control with racehorses on board and only moved 2 car lengths. Every Tom, Dick, Harry and motor home in the priority lane. NOT GOOD ENOUGH YET AGAIN. Can someone come sort it. NOW

@NeilWillby Good morning Neil. I am very sorry to hear about the experience you had travelling through with us, if you would like to discuss this further please can you send us a direct message. Speak soon ^Chelsea

@LeShuttle simply the worst customer experience ever ..... coming from Calais to Folkestone. I would call you to express my level of dissatisfaction but what good would it do. #WorstCustomerServiceEver ....

@AVO8OHM @LeShuttle_Help Good morning, apologies for the late response, and I am sorry to hear you haven't found it easy making your bookings using our new website. Your feedback in important to us, and I will pass this on to the relevant department. Take care ^Leanne

Travelling with us soon? You can stay up to date by visiting our latest travel information page here: LeShuttle.com/latest or by downloading our app.

@halevine22 Apologies for the current delay you are experiencing. Can you please send us a direct message with your booking details so we can look into this further for you. Thank you. ^Liam

@LeShuttle when are you going to supply updates for the current shambles of a situation at Folkestone. Your website says 30mins delay but we’ve not even made it to the check in barriers at 50minute waiting. Sort it out!!

@richardaucock Good evening Richard, I am happy to hear you have enjoyed travelling on our flexi plus service. I hope you have a safe onward journey. Take care ^Leanne

Need a reason to pay extra for @LeShuttle Flexiplus? Ta-dah. Out of shot: more cake!