MasterClass Support

@mikelaz54 Hi Michael! Thank you for reaching out to MasterClass. We're sorry about what happened. Please kindly send us a DM at @MasterClassCare with the email address associated with your MasterClass account so we can further assist. Thank you.

@MasterClassCare Please refund my annual payment from yesterday. I received no advanced notice about renewal and I don’t want to continue. My email is mikelaz54@gmail.com. Thank you.

@dbvirago @MasterClass Hi Darryl! Thank you for reaching out to MasterClass. We're sorry about what happened. Please kindly send us a DM at @MasterClassCare with the email address associated with your MasterClass account so we can further assist. Thank you.

@MasterClass Can't Watch Class 3 of Noam Chomsky masterclass.com/classes/noam-c… Takes me to preview as if I'm not signed in. All other classes and instructors fine.

@TomDeLaySA Hi Tom! Thank you for reaching out to MasterClass. We're sorry about what happened. Please kindly send us a DM at @MasterClassCare with the email address associated with your MasterClass account so we can further assist. Thank you. twitter.com/messages/compo…

You also only provide a cancel immediately or be reminded 30 days before, but no cancellation of auto renewal = sleazy practice for companies that are failing because they have no new, good content.

You charged my account today and I have no interest in renewing. Your site says auto renewals can't be refunded. That tells me everything about your business ethics. I want nothing to do with Master Class after this experience. @MasterClassCare

@docky_t Hi there! Thank you for reaching out to MasterClass. We're sorry about what happened. Please kindly send us a DM at @MasterClassCare with the email address associated with your MasterClass account so we can further assist. Thank you. twitter.com/messages/compo…

@jxxhxx284 Hi there, thank you for your interest in MasterClass! Yes, you can access the class you are interested in with over 200+ of our classes by signing up for our annual membership. If you have any more suggestions or questions, please feel free to reach out through DM. Stay safe!

@newwbodywhodis Hi there! Thank you for reaching out to MasterClass. We're sorry about what happened. Please kindly send us a DM at @MasterClassCare with the email address associated with your MasterClass account so we can further assist. Thank you. twitter.com/messages/compo…

@MasterClassCare do you guys intentionally make out hard to cancel?? can't cancel on the app but once you try to get to settings on a browser page that page somehow doesn't work.

@sarahoth Thank you for your reply. For us to further assist, kindly send us a screenshot of the receipt with the amount and date of charge. Also, if you have other email address associated with MasterClass, please provide it so we can check this further. We will be waiting for your reply.

@NicolasPfarrer Hi Nicolas! Thank you for reaching out to MasterClass. We're sorry about what happened. Please kindly send us a DM at @MasterClassCare with the email address associated with your MasterClass account so we can further assist. Thank you.

@MasterClassCare Signup in Germany isnt working right now. Tried 3 Credit Cards - no success. No Paypal Option. Would like to leverage your new years deal

@ayeshamerchantt Hi Ayesha, thanks for reaching out to MasterClass! Currently, we don't offer shorter billing terms but with our Annual Membership, you will have unlimited access to 180+ of our classes. Head to masterclass.com/plans to learn more! If you have any more queries, reach out via DM.

@MasterClassCare is there no monthly or quarterly subscriptions ? One year subscription in advance is a big commitment

@LuisBarrueta Hi there, thanks for reaching out to MasterClass! When watching our classes, you can indeed use the left and right arrows to rewind or fast forward and the space bar to pause and play the video lesson. We hope this helps! If you have more questions, please let us know through DM.

Asking again after 100 hours: Hi @MasterClassCare. Are there any keyboard shortcuts for fast forward or rewind during lesson playback on your web version (like YouTube and many other video portals/apps have with the left and right arrows)? Just can't find them... #CX

@clickryan Hi Ryan, thanks for reaching out and welcome back to MasterClass! Once you log in, you will automatically view all the classes displayed based on categories. We hope this helps and should you have further questions, please send us a DM.

@MasterClassCare old customer now back :) #Q: how do I see a chronological view of all courses, so I can focus on all recent one's ? #MasterClassHelp / thxs

@Red_Hattie Hello Hattie, thank you for reaching out to MasterClass! Apologies for the inconvenience. In order us for us to assist you better, please send send us an email at support@masterclass.com. If you have any more suggestions or questions, please feel free to reach out.

@MasterClassCare I can’t log into the Masterclass website. The password I have isn't working and I've requested a password reset but haven't had one emailed to me. Can you help please? (I've tried to DM you but can’t as I don't have a verified account here) Thanks

@SirJohnnyBravo Hi there! Thanks for reaching out. Please kindly send us a DM at @MasterClassCare with the email address associated with your MasterClass account so we can further assist. Thank you.

@MasterClassCare need some support with my account

@ModernGentlemn2 Hi Jordan! Please kindly send us a DM at @MasterClassCare with the email address associated with your MasterClass account so we can further assist. Thank you.

@MasterClassCare hello I do need help

@ManuelArroyo_ Hi Manuel, thanks for reaching out to MasterClass! Please know that we are already working on your ticket and you don't have to worry, as we'll be sure to continue assisting you via email.

@Frances01637461 Hi Frances, thank you for reaching out to MasterClass. We're sorry that you're still having trouble with your account. We'd be happy to further check your account's status. Can you please DM @MasterClassCare with the email address associated with your MasterClass account? twitter.com/messages/compo…

@RevolutApp So now you've said that this issue has been resolved via chat and asked me to go back to the online chat bot that DOES NOT WORK. What happened to the follow up with internal teams? I need someone to confirm whether the @MasterClassCare can now charge my account, given that 1/2

@gorcampbell Hi Gordon, we just got an update from our internal team, the ads will remain, but the good news is that your class will not restart and will continue to where it stops after the ads. Again, apologies for the inconvenience and if you have questions, please let us know through DM.

Hello @MasterClassCare, I keep getting ads for other courses during lessons (normally towards the start) and when they play, and I hit skip, it takes me back to the lesson. Is there anyway to turn these off?

@gorcampbell Hello Gordon, thanks for reaching out! Apologies for the inconvenience. Thank you for bringing this to our attention. We're sorry to hear that it is interrupting your class progress and we will make sure to share this issue with our internal team so they can look into it further.

@cainegardner Hi Caine! Thanks for reaching out! We apologize for the inconvenience. Please kindly send us a DM at @MasterClassCare with the email address associated with your MasterClass account so we can further assist. Thank you.

@MasterClassCare I can log on via my phone but not laptop. I’ve changed the password and it keeps saying it’s invalid. Any ideas?

@ANTHONY64625600 Hi Anthony, thank you for your response! To further assist you, please open a ticket with our Member Support Team masterclasshelp.zendesk.com/hc/en-us/reque…. Thank you.

@MasterClassCare I don’t think I have an account as I’ve never used the service. My email is ascottbag@aol.com I’ve been disputing the charge since 9/20/22. It was not obvious on the ad that you billed annually. I only saw $15.00 a month. I wouldn’t have purchased had I saw billed annually.

@MasterClassCare Scammers!Subscribed from an ad on my phone. Price listed prominently was $15.00 a month. Did not say billed annually , like now, at least not prominently. Upon submitting my payment, I was charged $180.00! This was 9/20/22! They are STILL FIGHTING MY DISPUTE!