MrsJMac

@BBCWatchdog Sky have no interest in responding and resolving this issue. They are happy to take a monthly dd of £100. Intermittent network, faulty skyQ boxes which has been going on for months. My complaints have been closed without notice.

@skytv connectivity issues with tv and broadband everyday so far this year. In addition to every Sunday last year. A recorded message when you ring sky tech helpline. I am keeping a log of all dates and times as proof. How will you resolve this matter?

@Betterhelpers I’ve been trying to book gymnastics at Sutcliffe Park for sometime now. How can I secure a place for my daughter if there is no availability online? TIA

No broadband means no smart devices in home. But what do you do about it? Increase charges and apologise.

@skytv why is your service so poor when you charge a fortune? two complaints and no response. Inconsistent broadband and TV every week. I don’t want to speak to an engineer or be told how to reset the hardware. Just want my money back #complaint #CustomerExperience #skyvip

@AvivaUK Yes it is very weird. I have responded and sent you a DM with all the necessary information. Hopefully someone will be able to find a solution as we are baffled with the service,

@MrsJMac3 Hi, that's very strange? Please can you DM us along with your mums full name, policy number, DOB and further details of the query, and we'll get this looked into for you. Thanks ~ Jo twitter.com/messages/compo…

@avivaplc my 65 year old mother has had her car insurance cancelled 3 times since last Thursday. Premium was paid and returned, again, and again and again. Phoning customer services is proving useless. Can somebody please explain? #customerservicefail #carinsurancefail #help

@Primark yesterday my Christmas click&collect order was on way to store and today it’s been cancelled and refund issued. No explanation. Just a text. So much for click&collect #Christmas2023 #CustomerService #primark #terriblecustomerservice

@houseoffraser I’ve sent a DM as requested and awaiting response - what is taking so long? Can I have my item please #CustomerExperience #CustomerSatisfaction #CustomerService

@houseoffraser Can I have an Update on my order please? Paid in full but no email purchase notification received #CustomerSatisfaction #birthdaygift #delivery #ScorpioSeason

@houseoffraser Thanks will do

@MrsJMac3 @MrsJMac3 Hi, thank you for contacting us. Can you please drop us a DM so we can look into this and advise further?

Any ideas on what you’re planning to teach to Y11 first lesson back? #ocrcomputing #computerscience #teachcomputing #ICT #teachict

@FashionEyewear I have been trying to get through via phone. Cut off three times this morning, no response to two emails. I have not experienced this service with my previous 4 purchases. someone contact me asap for an update on my frames.

@Victorianplumb why is it so difficult to honour a genuine refund? I’ve been waiting since 16.11.22. Chased last week and was informed it would be escalated within 24hrs….and still waiting #CustomerService #customerexperience #refund #plumbing

@LidlGB I have sent my email addresses to your inbox

@MrsJMac3 Hi there, we're sorry about this! Can you DM us with the packaging details (barcode, BBD, batch code), receipt of purchase and your email address so we can help further? -Thanos

@LidlGB I purchased 3 fresh pizzas this weekend from your Abbey Wood store. Ready for a #WorldcupQatar2022 weekend - please correct me if I am wrong, but this is mould right? #lidl #customerexperience #pizza #mould #extratoppings

@LidlGB It is evident that there is mould on the pizza which was within its sell by / use by on Saturday. In fact I had another whole day to consume - which I couldn’t.

@LidlGB Hello, thank you for your reply. The packing details were included in the image I sent with date stamp and barcode. I don’t have the receipt as I did a swift cashless self check out. But I can assure the goods were paid for in full.

@_FrankieFlash_ @Gabriel_Shoe Love it 😂

@Hobbycraft I bought 5 balloons inflated with helium for a birthday. Was then charged £5 for the service only to find all balloons have deflated within 9 hours. Very disappointing considering the expense. #hobbycraft #greenwich #customerservice