Optum

@Breygo Hello, Wanda. Thank you for contacting us and sharing your concerns. We’d be glad to look into this for you. Please send us a private message with your name, contact information, and provider details so we can assist further.

@dandrews61 @Optum Y’all are too busy with pro athletes to help patients! Withold prescriptions, cut communication with medical personnel, take the website offline. Corporate medicine. Disgusting! #Optum #healthcare #patientcare #ethics #medicalethics

Throughout training camp, I’m working with @Optum to engage young football players and fans to stress the importance of focusing on their mental game

@therobfonz We are disappointed to hear about your experience, Rob. If you would like to speak with someone regarding this, please private message us with your full name, phone number, and email address. Thank you

The @Optum HSA portal is so unbelievably bad. If you happen to have a second employer still there from a previous job, the bank account leaks over to the new employer but not actually connected. The trial deposits never trigger to connect bank accounts. Unreal.

@aphofer We apologize for any inconvenience this may have caused. If you'd like to discuss your experience further, please send us a private message with your full name, phone number and email address. Thank you

Once again, @Optum , if you are calling me (with a robot, no less), don’t expect me to dial in a bunch of PII. Idiotic.

@zacharychase98 Hi, Zach. Thanks for tagging us and sharing your feedback. We’re sorry to hear you’re feeling this way and would like to help. Please send us a private message with your full name, phone number, email address, and additional details about your experience. We appreciate it. twitter.com/messages/compo…

Avoid @Optum prescription insurance. They don’t care about patients and provide AWFUL plans.

@Paulacr33122274 Hello Paula, we appreciate you tagging us on your post. If you still need assistance, please private message us with your full name and best contact phone number. Thank you.

@Optum Dave said there’s no available supervisor right now I NEED TO TALK TO A SUPERVISOR

@katie_pulscher Hi Katie, thank yuou for tagging us on your post. If you need additional assistance, or would like to speak with someone regarding your experience, please private message us with your details. Thank you!

@StephInRealTime Hello, Steph. Thank you for tagging us in your post and bringing this to our attention. We’d like to look into this further. If you’re open to speaking with our team, please send us a private message with your contact information and office details. Thank you. twitter.com/messages/compo…

I have been sitting here for an hour waiting for bloodwork, @Optum recently took over this clinic and it’s worse than I ever thought it would be. Check in via an app (no human contact). Then have front desk (after 25 minutes) to confirm the doctor requesting the lab work. 6 months ago, you would fill out a slip of paper and hand it to the front desk. Total wait time was 30 minutes - at worst. Just heard them tell a man it would be another 90 minutes before they will see him…. This is progress? Looking to see if I can find a new doctor outside of this awful system.

@mattmikulla Thank you for tagging us in your post and making us aware of this issue. Please send us a private message with your name and contact details. We would like to see what we can do to help. twitter.com/messages/compo…

@Envy_is_Random We apologize for any inconvenience this may have caused. If you'd like to discuss your experience further, please send us a private message with your full name, phone number and email address associated to the account. Thank you

@Optum so when I login to my Optum HSA account I get a participant mismatch error. Also if I log in to my health safe id and go to uhc website it brings up someone else's account

@meyerowitz Thank you for tagging us, Jordan. We'd like to look into this for you. Will you please private message us with your full name, phone number and email address?

@OptumRx @Optum I have an urgent pharmacy issue that remains unresolved after multiple calls and working with your incompetent team over the past few weeks. I need a member of the Executive Resolutions Team to contact me immediately. DM for account details.

@BGellatin We apologize for any inconvenience this may have caused, Bob. If you'd like to discuss your experience further, please send us a private message with your full name, phone number, and email address associated to your account. Thank you

@Optum has the best service. Today after trying for 40 minutes (not the first time struggling with their HSA portal), I'm told they are having an issues and I need to send in a voided check to link to my bank. Glad to see we are still in the 1990's @Optum If your employer uses OPTUM for your HSA, RUN!!!!

@HOTKOOLVICIOUS We apologize for any inconvenience this may have caused. If you'd like to discuss your experience further, please send us a private message with your full name, phone number, provider's name and office location. Thank you

@Optum just close down completely. You offer no real care for your patients and close locations day of important appointments putting me in terrible position health wise. You can’t get any supervisor on the phone to discuss issues ever.

Hi Cerise, we are truly sorry to hear about your experience and understand how upsetting this must be. This is not the experience we want anyone to have and appreciate you taking the time to share your feedback. We would like the opportunity to look into this further and see how we can help. Can you please private message us with your full name and best phone number to reach you? Thank you!

@Optum what a joke, I just “Optum stays connected” The last post was 2024 Great communication

@MLKRecruits Hi, we are very sorry to hear of your experience and would like to look into this further. Can you please private message us with your full name and phone number for further assistance? Thank you!

@SeanMLogan Thank you for tagging us in your post and making us aware of this issue. Please send us a private message with your name and best contact phone number. We would like to see what we can do to help. twitter.com/messages/compo…

I had the most irritating call today with a very pleasant @Optum associate. They were great, but totally clueless. I need back office support on a @Betterment transfer to my HSA. Original request was 1/6. Stop holding my money hostage! #BadCustomerService

@Adam_Hall4 We apologize for any inconvenience this may have caused, Adam. If you'd like to discuss your concerns further, please private message us with your full name, phone number and brief response regarding your concern. Thank you

The amount of time I’ve wasted this morning enabling @Optum Engage to finally get someone on the phone to tell me there’s an issue with activity tracking connections and there is no timeline for a resolution after sending an email requesting I enable Optum Engage is incredible.

@kodiak149 Hello, thank you for tagging us on your post. Can you please private message us to confirm your best contact phone number? Thank you!

@Optum Help

@takanola We apologize for any inconvenience, Taka. We recommend checking back in a few hours. If the issue persists, please feel free to send us a private message with your full name, phone number, and the email address associated with your account. Thank you

Yo @Optum is the bank/FSA site down? Can't log in

@ToBluesky24 We recognize that your experience was not as expected. If you'd like to discuss your experience further, please send us a private message with your full name, phone number, provider's name and office location. Thank you

@Optum worst freaking medical group in So Cal. I’m out. Every employee at Long Beach Airport Plaza including the Dr should be fired. Even their concierge is useless.

@MistressCalyx Thank you for making us aware of this issue. We'd like to look into this for you. Will you please private message us with your full name, phone number, and email address associated to your account? twitter.com/messages/compo…

@Optum stole $709.49 from me. Definitely contacting an attorney. I knew it was some bullshit when yall refuse to send out FSA cards.