Optum

@LessThanKristin Hello Kristin, we appreciate you bringing this to our attention and would like to look into for you. Can you please private message us with your full name and best contact phone number? Thank you. twitter.com/messages/compo…

@OptumRx @Optum Really? You want a prior authorization for post op pain medication? Are you kidding me?

@T_monster @T_monster We apologize for any inconvenience this may have caused, Tamarra. We'd like to look into this for you. Will you please private message us with your full name, phone number and email address associated to account? Thank you

I swear @Optum is the absolute WORST benefits administrator. I’ve never had a harder time with HSA & depend care FSA Accounts. Why is everything so difficult and manual? You can’t do in-kind transfer of assets. You don’t do online rollovers. You don’t do online account closures. You don’t have clear submission processes for reimbursements. Leaving this headache of a platform is going to add years to my life. Thank god for Fidelity. 😡

Violence is never acceptable and any comments that suggest otherwise are in no way consistent with our mission and values. The person who made comments online about Saturday night’s incident at a Washington event where President Trump and many other political leaders were gathered is no longer employed by the company.

@JonathanBi12165 We apologize for any inconvenience this may have caused, Jonathan. If you'd like to discuss your experience further, please send us a private message with your full name, phone number, and billing details. Thank you twitter.com/messages/compo…

@Optum why does your company send insureds paid bills to debt collectors? We received a debt collection notice for a bill that we paid in November 2025.

@MarkosSant97693 Hello, we appreciate you reaching out to us today. Can you please provide more details regarding your concern?

@Optum you pay people who mock attempted murder? Wtf is wrong with you

@Cooperness Hello, Lynda. We're disappointed to hear about your experience and would like to look into this with you. If you still need assistance, please send us a private message with your name and contact information. Thank you. twitter.com/messages/compo…

@Optum impossible to make an appt with a doc I was told to see ASAP despite the fact that I am his patient. Remote call centers do not work and neither does you My Chart!!!

@PrincessKryssi Hi, we recommend contacting our Prior Authorization team at 1‑800‑711‑4555 for assistance with your concern. They will be able to coordinate directly with your provider’s office. Thank you.

@Optum @OptumRx I called about figuring out what happened with prior authorization my doctor faxed to 1-800-218-3221 that was approved and confirmed after speaking to someone at 1-800-850-9122. Now you guys act like my doctor hasn't done anything. I need med by tomorrow.

Hello Dennis, thank you for tagging us in your post. We would be happy to look into this further. If you’d like to speak with a member of our team regarding your concern, please send us a private message with additional details about your experience along with your contact information. Thank you.

@Optum Just got off the phone with my "specialty team" who was rude and dismissive. They then threatened me with taking away my copay that I need from the manufacturer. Unbelievable incompetence and lack of empathy.

@lojah40 We apologize for any inconvenience this may have caused, Niki. If you'd like to discuss your experience further, please send us a private message with your full name, phone number and any additional details regarding your concern. Thank you

@Optum you guys suck, if I have a freaking claim that says its a lab or other medical expense thats what its for. I shouldn't have to do your leg work to spend my money in MY FSA account. You people are lazy azz pieces of dung!

@NickSchweitzer We're disappointed to hear about your experience, Nick. If you still need help, please send us a private message with your contact information. We would be glad to look into this with you. twitter.com/messages/compo…

Trying to transfer HSA funds between trustees is an exercise in pain. @Optum is so uniquely bad at it, that it is more like theft. I requested a transfer a month ago, and after calling their "Customer Care" line, they said it would take 3-5 days just to give me a status on it.

Hello, without additional information, we are regretfully unable to provide an email address. We recommend that you utilize the Chat Feature located within your account at spr.ly/6182Pflaq or contact the phone number located on the back of your insurance card. If further assistance is needed, please send us a private message with the requested information.

@Optum Really!? I need to create a private channel on this corrupt platform to share my problem with you? Why don't you just share an email address?

@Optum OptumRx asked: Want to see if you can get other medication delivered? But you don't actually provide any way to interact, ask questions, share feedback, etc. It's your way or the highway.

@OpenMindPolitic Hello, we’d be happy to help look into your issue. If you still need assistance, please send us a private message with more details, so we can connect you with the right team. Thank you! twitter.com/messages/compo…

@Optum I tried to call. There was no options in your maze of automated routing that fit what I needed to share. My issue does not fit any of your categories. Do better!

@twilight2000 Hi, we'd like to assist you, will you please send us a private message with your contact information? Thank you twitter.com/messages/compo…

@Optum I don't seem to be able to launch a DM but what I really want our recommendations from your group that are closer than Arlington when I live on the border of kirkland!

.@Optum is failing me! I live on the border of Kirkland and the closest gastro they can offer me is in Arlington! this is an absolute & complete fail!

@fungirl92 Hi, we recommend that you contact our support team at 1-855-819-5909 or optumsupport@optum.com for further guidance. Thank you

@Optum It’s the va comm care login pg

@Optum what’s up the va portal???

@SspDashi Thank you for tagging us. We are unable to review or intervene in personal matters between private individuals. We recommend reporting the concerns directly to your local authorities if you believe further actions is necessary. Thank you for your understanding.

@Optum hi I need to verify your employee details who gas submitted false deatils pls share HR mail ID

@OpenMindPolitic Hello, you may contact our customer service team directly at 800‑356‑3477, available 24/7. Please let us know if you need any additional assistance.

@Optum Why don't you just provide an email address or a phone number?

@micaelad Hello Mikki, thank you for tagging us. Your feedback is important to us. In order to understand the experience you had, as well as to safeguard your healthcare information, please contact us through our Contact Us link below. spr.ly/6014B6wmU6. Thank you

@Optum I keep calling Mt. Kisco @ 914 242-1380 and I keep getting rerouted with operators saying they can't make my appt.? I was on hold for 20 minutes and no matter what number I call I keep hearing that this Optum doesn't deal with Caremont? Help I need to make an appt.