Optum

@suddenlysally We are disappointed to hear about your experience. If you would like to speak with someone regarding this, please private message us with your full name, email address and phone number. Thank you

When your insurance @Optum denies your prior authorization prescriptions appeal due to the doctor not writing something in technical enough terms. They approved it last year and I need it for my narcolepsy w/cataplexy. I’ve been on these meds for years and they work.

@semirajoon Thank you for bringing this to our attention. We'd like to look into this for you. Will you please end us a private message with your full name, phone number and email address. Thank you x.com/messages/compo…

@Optum This has been going on since June 4 .. your company is awful

@Optum I am deeply angered by the process of transferring medical records from your network , now we know why our doctor left you and you are making their patients suffer. We can’t even speak with a human … everything automated and cannot get anything done … Do Better !!!!!

@SLGLASS Hello, thank you for bringing this to our attention. We understand your concerns and would like to look into this further. Please send us a private message with your name, contact information, and your daughter's name. Thank you. x.com/messages/compo…

@UPS My 16 yr old needs a life saving rx. It left Kentucky but we have zero tracking visibility & no delivery info before the holiday weekend. Without it she risks hospitalization and possible surgery. I will fly anywhere to get it myself. Please help us. @cnnbrk @AP

@SLGLASS Thank you for bringing this to our attention. If you'd like to discuss your experience further, please send us a private message with your full name, phone number and email address. Thank you

@DebShepMoy1 We understand your concerns regarding our processes and would like the opportunity to review this matter further. To assist us in our investigation, please send us a private message with your full name, phone number, email address, and any additional details. Thank you

I've provided the receipts. I always do. It's the principle of it all. Why can Optum not have access to even a merchant name on the charge? Teledoc. That's who charged this time. You do a 100% audit, freeze accounts when documents aren't provided and then, in one case where it was determined a reimbursement wasn't authorized, you penalize 100% of money paid. I don't want a specific review. I want your management to figure out a better system. Thank you for the offer -- it's the principle with which I take issue.

I cannot fathom why @Optum needs additional documentation for a claim that was charged by TELEDOC. $15 claim. TELEDOC as provider. You're part of this dysfunctional medical payment ecosystem and require additional documentation on such a simple claim?? Don't get me started how you sought documentation from 18 months of CANCER treatment and care. What do you think I'm paying for when the provider name says ONCOLOGY AND HEMATOLOGY? Do better. Do so much better. This is patient-funded money and you hold it hostage seeking information you should already have.

@itsmjmj1 Hi, thank you for tagging us. We’re very sorry to hear about your experience. Please send us a private message with your name, contact information, and your provider’s name and address if you would like to discuss your concerns with our team. Thank you. x.com/messages/compo…

Why aren’t doctor’s appointments NEVER on time?? Come in 30 mins before then won’t be seen 45 mins after said time?? Why?? @Optum . This is not ok

@lexiesdaisy We apologize for any inconvenience. We recommend reaching out to the provider's office for assistance in the meantime. Thank you

@Optum your MyChart is down and it’s very annoying, please fix it.

@theballisorange We apologize for any inconvenience this may have caused. We recommend reaching out to the provider's office directly to assist with your registration. Thank you

@Optum is your mychart app down right now? Literally can’t sign in, sign up, ask for username/password, nothing

@ChinUp38295099 Thank you for your kind words! We’re glad you had a great experience with our Bedford Road team and appreciate you taking the time to share your feedback.

@Optum Huge shout out to the urgent care team on Bedford Road in Mt. Kisco NY. The staff is super courteous, knowledgeable, efficient, and accommodating. I showed up about 30 mins before closing on a Friday and I needed an X-ray. They were kind, considerate, and attentive! Bravo!

@PopsLogic Thank you reaching out to us—we’re sorry to hear about your experience. We’d like to help. Please send us a DM with your full name, phone number, and email, so our team can look into this. In addition, please confirm the Optum department your concerns are regarding. Thank you. x.com/messages/compo…

@Optum has the absolute worst customer service agents I have ever spoken to over phone. Feels like they were hired to prove the need for AI, because if these people aren't gonna give a sh*t, at least the bots will gimme some accurate information

@shawnjburke Hi Shawn, we appreciate you bringing this to our attention. If you need additional assistance, or would like to speak with someone please private message us with your details.

@Optum your migration to mobile app only is horrible. Removing a full desktop app for elderly people is unconscionable. Every time I use it I think, how can people with SO MUCH MONEY do such a poor job with software. Now, can't order prescription refills.

@Natali103 Thank you for your kind words and feedback, Natali. If you would like to discuss your feedback further, please feel free to send us a private message with your full name, phone number, and email address.

@Optum I just wanted to give a huge shout out to Mitch in the home delivery prescriptions department. She just helped me so much over the phone and i wasn't able to do a survey so I wanted to give her some credit. Thank you Mitch!

@ChicagoDan_1 Thank you for tagging us in your post. Please send us a private message with more details including the type of account you are trying to access. We would like to see what we can do to help!

@Optum how can I get help? I don’t remember the call center password that was set up when the account was set up long ago. Is there no way to verify and reset this password? Call center hangs up on my , not an issue with every other financial institution.

@JackDan66096166 We're sorry to hear about your experience. If you need assistance or wish to speak with our team about this, please send us a private message with your name and contact information. Thank you. x.com/messages/compo…

Gotta love companies which text you a code valid for 10 minutes, except it arrives 20 minutes after you requested it. Here’s looking at you @Optum !

@FumblerooskiFTW We apologize for any inconvenience this may have caused. We'd like to look into this for you. Will you please private message us with your full name, email address, and phone number?

Thinking about just letting it go on and see how long @optum takes to care

Hey @Optum do you have ANY live agents on your chat? Because I’ve been “1 in queue” forever

@JPearce30439 We recognize that your experience was not as expected. If you'd like to discuss your experience further, please send us a private message with your full name, email address and phone number. Thank you

@cvspharmacy and @Optum You’re patient support is absolute trash. The fact my wife has had to spend several hours trying to quarter back for you to get a prescription transferred because optum won’t cover it at retail is complete garbage. No wonder everyone hates PBMs

@docsg64 Hello, we appreciate your tagging us on your post. We would be happy to look into your concern. Can you please private message us with your details? Thank you! x.com/messages/compo…

@Optum why can’t you get my address right?!?!

Hello, the link to the position you referenced is no longer available. We encourage you to visit our careers website to explore other current opportunities that may be a great fit for your experience and interests. If you have any questions or would like additional guidance, please feel free to send us a private message.

@Optum I'm in India. Cannot call us number. You have to fix the website ssl. Why should I call?

@Optum This job is giving privacy error because ssl certificate is invalid I cannot apply Please fix asap and let me know!!! careers.unitedhealthgroup.com/job/-/-/34088/…