Stripe Support

Our AI assistant can help get quick answers to your questions—all without having to dig through pages of docs. Select “AI Assistant” from the search bar at the top of the page and ask away! Check out the thread below for examples👇

@zerobitflip We're so glad to hear it! We can't share backend information like that, but please let us know if you run into any other issues.

@stripesupport GUYSS!!! This finally worked, I am so happy right now. May I know what was the root cause ? 🙏

@patrickc @collision @stripe I really didn't wanted to post this but I am really frustrated with kind of reponse I got from Stripe Team, I had an old working Stripe account fully verified and working for local payments. However I was facing issu e charging international users. I contacted your support in Sept 2025! YES Last Year, In the same email they accepted their is nothing wrong with my account and their is some engineering issue I was fine and patient, meanwhile our team spend decent time building our payment system work with Stripe, trusting that their is no way Stripe team won't solve this. After continous followup 40+ messages exhange your team said they have finally resolved the issue. After testing we found we are still facing same issue, we contacted the Stripe team, they reiterated that NOTHING IS WRONG WITH MY ACCOUNT. After continous followup, your team asked me to give failed payment request ID from my live account. And suggested "Test Account can behave differently" To me this was an absurd and false thing to say as Stripe docs mention Test accounts are supposed to simulate real behavior, if not their must be something wrong. After I expressed my frustration your team mentioned they flagged an issue with my account due to long inactivity, and they have passed my account for review if they can continue supporting my account. Your team also mentioned "IEC verification process involves real institutional validation outside of Stripe so that simply can't be replicated in a simulated environment." I had to point him out as per Stripe's own documentation IEC is optional unless I sell physical goods or charge AMEX customers. After which your team CLOSED my account like seriously ? Directly closed my account due to inacvtivity. My user base is international whom should I charge if my stripe account wasn't working in the first place. I always held Stripe team in high regards. But this behaviour is completely unprofessional wasted so much time and really angered me at this point. Thank You for your Attention!

@Prof_Abdulsalam We'll follow up with you over DM now; thanks!

@stripesupport Hi I'm yet to receive my payment in my bank And it is almost 15 days now Check dm

Our AI assistant can help get quick answers to your questions—all without having to dig through pages of docs. Select “AI Assistant” from the search bar at the top of the page and ask away! Check out the thread below for examples👇

@OmegaNekoSimp Slow websites are always frustrating. Send us a DM with the browser you're using and anything you've already tried to speed things up, and we'll be happy to check into this. twitter.com/messages/compo…

@stripe How do you, a $170 billion company, have the slowest and most unusable website on the entire Internet? I have 64 GB of RAM and 32 CPU cores, and it takes literal minutes to do basic actions, if the tab doesn't just outright break. Fix your pile of dog shit, please

@DawggRevival We take reports like this seriously and will look into it. Due to the nature of the issue, we won't be able to share details on any actions taken.

How come these hoes at Protocole are selling Retatrutide, BPC-157 and many other BANNED Petides with @stripe @link pay? COMPLETELY ILLEGAL OPERATION.

@jungebuilds While there isn't a specific setting to receive an email notification when a customer leaves feedback, you can find various options to receive email notifications that may otherwise alert you to check for feedback here: dashboard.stripe.com/settings/commu…

@stripesupport yes, is it possible?

a customer churned last night, but i didn't notice that until i checked my stripe account the good news is that he left very useful feedback through stripe possible to send a notification or an email if this happens again? or am i missing any configuration @stripe #buildinpublic #stripe

@iamadultinghard Hey there, please share the details via DM. We will take a look. twitter.com/messages/compo…

@stripesupport Hello, i need urgent help regarding my business account which got blocked.

@Alvin_Tech1 We have responded to your DM. Please take a look.

@stripe @stripe I want to speak with a human, as it's a bot that's responding to my messages on email

Sundar Pichai explains Google Search latency budgets: "I’ve always internalized speed as one of the distinguishing features of a great product. It almost always reflects the technical underpinnings of the product having been done well. It's easy to say you want low latency, but you're constantly adding capabilities. The capability frontier is progressing. That's where it gets more complicated. But to give an example, Search they now have latency budgets, in the milliseconds. If you ship something which shaves off three milliseconds, you earn 1.5 milliseconds for your latency budget, and 1.5 milliseconds gets passed onto the user. Depending on what we think you're doing, some people may get a latency budget of 30 milliseconds or 10 milliseconds. That's how much we think it matters." @sundarpichai @eladgil @collision

Hey Pauline, when a payment fails, Stripe allows you to update the default payment method on the subscription and then manually retry the payment. This can be done by confirming the PaymentIntent again after the customer updates their billing information. This approach ensures that the customer's account can be reactivated promptly once the payment is successful. Additionally, you can also enable Smart Retries in your Stripe Dashboard Billing settings, which uses machine learning to determine optimal retry times. Check out this link for more information: docs.stripe.com/connect/subscr… For automatic retries, set up a retry schedule in your dunning settings. However, for immediate reactivation, manual intervention is necessary. Check out this link for more information: docs.stripe.com/billing/revenu…

The most frustrating issue in Stripe: When a payment failed in @stripe , customers update their billing information. But we have no way to manually try again to take the money. There's an option to activate, to let automatically Stripe try again after a few days. The issue is, when a payment failed, my customer's account is suspended, they can't use the service. So when they update their billing information, they want to be billed now to re-activate their account. Is there a solution to that issue?

@Shivanandgupta0 Happy to help!

@stripesupport Yes, I understood.

Anyone tell how to setup stripe account ?

@dolftax Hi Jai, sorry to hear that. Would you mind sending us a DM with more details on the error you are facing? twitter.com/messages/compo…

yo stripe usage-based billing. so many bugs!

@JordanOwens45 We'd be happy to check into this. Feel free to send us a DM so we can take a look. twitter.com/messages/compo…

Turns out if you use @stripe they’ll just hold your payments hostage for as long as they want for no reason. Very professional.

@basittkhattak Hey there, we received your DM, and we can proceed over there, thank you for the follow-up.

@stripe @stripesupport Our account was closed without reviewing any evidence. We're a legitimate UK business with 6 genuine US orders ($2,751.25) and ZERO chargebacks. Full documentation now uploaded. Please conduct a proper human review.

@CedarStResearch If you're facing repeated issues with this, we're happy to help. Feel free to DM us with some details and we can take a look from our end of things. twitter.com/messages/compo…

@UnifyGiving Could you please check your DMs? We’ve sent over a few follow-up questions for you there.

@stripesupport You asked for my email, which I gave and you said you’d look into it, and nothing still.

@stripe 8 weeks since we messaged your sales team trying to get issuing on our account (twice) and no reply. 3 weeks since we messaged you here, and people facing you obv reply but then do nothing when it’s in direct messages. That’s 8 weeks of the unhoused not receiving aid.

@Ez01am Sorry for the trouble here. You're not talking to AI—all of Stripe's support channels, including our social accounts, are handled by real people. Can you DM us your account ID so we can review what's happening? twitter.com/messages/compo…

@stripesupport Stripe told me they would release my €4,700 on April 14, 2026, and today is that date… but the money is still being held. No clear answer or human support, just bots.

You can view all the countries currently supported by Stripe here: stripe.com/in/global. If you wish to receive notifications, you can sign up with your email address here: stripe.com/global and we'll send you updates if support becomes available in your country in the future.

@stripe when will you expand to more countries? Why are you limiting yourselves by only having a select few countries available? There is so many people/businesses out there that are forced to use other payment gateway providers because you are not available in their country.

@rishabhj_says Sorry for the trouble here. Can you DM us your account ID, so we can review what’s happening? twitter.com/messages/compo…

@lemonsqueezy @jrfarr @stripe @stripesupport

@lemonsqueezy my payouts have been stuck for a month now, and it says the store is under review. support doesn't respond to emails. should i just give up on seeing the money?