TotallyMoney

@thecharleslloyd to a real agent. If you'd like us to raise this for you with Finio, could you please share your correspondence with Finio by emailing us help@totallymoney.com, and we'll share this with our Commercial team. All the best, Ella (2/2)

@TotallyMoney Hi, reading this I would like to know why you endorse Finio Loans, admin is dreadful, customer service is AI and they leave you in limbo with Zero update while you wait over five days for an answer. This site recommended me to them. why would you promote such bad practices?

Our wonderful COps team have supported over 100,000 customers via email. At TotallyMoney, customers are at the heart of what we do and Tara is a prime example of this — she is always going above and beyond for our customers.

@thecharleslloyd Hi Charles, we're sorry to hear about your experience with Finio loans. You can get in touch with the via email and telephone as an alternative to their live chat. On the live chat, you can also request to 'speak to a person' to be referred (1/1)

@Captain_PUGWA5H @Experian Hi there, to calculate borrowing power, we look at various factors such as the live credit market, and so this is more prone to fluctuations. If you have any further questions on this, please email us on help@totallymoney.com as our responses are limited on this platform. Thanks.

@Captain_PUGWA5H @Experian Hi there, your borrowing power is a number that tells you how likely you are to be accepted for credit offers on TotallyMoney. Please note, a drop in borrowing power doesn't mean that you're not eligible for credit products, just that there may be less offers available. Thanks.

@Gazby77 You can close your account by visiting your Profile area (top right), selecting Personal details, and scrolling down to select 'Close my account'. Alternatively, you can reach out to us via email and we can close this on your behalf. All the best, Ella

@TotallyMoney How do i stop stop you sending me e mails? When I try and block them, your app says 'locked'. You can't force peope to receive e mails.

@Gazby77 as part of having an account with us. You can find this in our Privacy Notice (section 5.6.1), we're unable to link this on a tweet. If you have any questions or would prefer us to action this for you, please email us help@totallymoney.com. All the best, Ella (2/2)

@Gazby77 Hi Gary, you can unsubscribe from our marketing emails by clicking 'Unsubscribe' at the bottom of any marketing email or respond letting us know you'd like to unsubscribe. You'll still receive monthly service emails when we reprocess your Borrowing Power and Credit Report, (1/2)

@Gazby77 Hi Gary, we appreciate that this isn't in your control. This is what we're referring to in our last message, that your credit report will be corrected after the 2nd of April, once TransUnion have received this data from your local electoral office

@TotallyMoney Stop sending me annoying messages telling me I'm not on The Electoral Register. I am on it but we had to move and the council are not putting us on the register at our new address until the 2nd April.

@Gazby77 Hi Gary, some of our emails mention not being registered on the electoral roll, which is why we recommended this. Your in app notifications will be corrected once your credit report is corrected. Thanks

@Gazby77 I'm sorry that our messages have been aggravating, we rely on your credit report data for the messages we send. You may wish to unsubscribe from optional emails about your credit report in your preferences area if you wish to temporarily stop these messages.

@Gazby77 Hi Gary, sorry that we can't look at your credit report for you. As general advice, your report should show you as registered 4-6 weeks after the 2nd of April, then this will be reflected in the messages you receive from us

@Gazby77 Hi Gary, the reason we need your email address is so that we can locate your account on our systems and investigate why you're seeing these notifications. Thanks

@Gazby77 Hi Gary, please can you DM us the email address associated with your TotallyMoney account so we can look into this for you? Alternatively, you can email us this on help@totallymoney.com. Thanks, Anya

@Gazby77 Hi Gary, please can you DM us further detail on which email you received so we can look into this for you? Thanks, Ella

@TotallyMoney Message received: Here are your pre approved cards. I check your app. Message: You have no ore approved cards.😂 Sort out your soft ware!!

@puddletash @alasdoug @TransUnionUK If you would like any help forwarding this complaint to TransUnion, please DM us your email address or get in touch via emailing help@totallymoney.com and we can help this reach TransUnion so they investigate for you. Thanks, Anya (3)

At a time of economic uncertainty how can we help the financially under-served and improve financial inclusion? I spoke about this, and how at @TotallyMoney we believe your financial data should work for you, not against you on @TransUnionUK's podcast. transunion-uk-podcast.fireside.fm/the-drive-for-…

@puddletash @alasdoug @TransUnionUK I appreciate the onus shouldn't be on you to provide this evidence, but TransUnion should correct this for you once they hold the correct data and issue you with a complaint response and assess any compensation needs for the impact this had on your credit application. (2)

@puddletash @alasdoug @TransUnionUK Thanks for providing further information on this and I'm sorry to hear about your experience. TransUnion receive data from your Local Electoral Registration Office which then shows on your credit report. If this data is incorrect, evidence can be sent via the disputes process (1)

@puddletash @alasdoug @TransUnionUK Hello, I can see you've attached screenshots of TransUnion's TrustPilot page, we're unsure what you're referring to by a data harvesting attack. If there's anything we can help with in relation to this or your TotallyMoney account, please provide some further detail so we can ...

@envirostyleTT90 Hi Julie, please reach out to us by emailing help@totallymoney.com as we're unable to DM you directly. We look forward to hearing from you! Many thanks, Ella

@TotallyMoney hi could you please drop me a DM iv a few questions regarding my details on your app Thanks

@roberte46763910 Hi Robert, I can see we've responded to your email. Thanks, Tara

@TotallyMoney hi can you DM me please I have a question regarding my TM account #totallymoney