@AmazonHelp My return was received on Apr 6 but refund is still not initiated. App shows “need more info” with no guidance. Customer Support not helping. Please escalate this urgently.
@AmazonHelp@AmazonHelp The link just redirects to a loading support page. I’ve already contacted them multiple times. It's a “Wrong Item Received” case with return picked up on 31 March, with no refund initiated after 12+ days. Please escalate this internally and assist here or enable DM.
@annoyedaether We're sorry to know that you haven't received your refund yet. Kindly contact our team from here: amzn.to/4tGX7VY, and we'll help you. Please be informed, the link mentioned will stay active for 1 hour.
-Sadrushya
@AmazonHelp Received a WRONG & DAMAGED product.
Return was picked up on 31 March, but refund is still “under processing” after 12+ days.
This is a “Wrong & damaged Item Received” issue.
Case under investigation till 16th. Please resolve ASAP.
@AmazonHelp@AmazonHelp Unable to send DM. This is for Amazon India. Please enable DM or guide how to share details securely. Issue: Wrong & damaged item received, return picked up on 31 March, refund still under processing after 12+ days.
We're sorry to hear you received a damaged item, and it was incorrect. We'd like to assist you further with this order. Please reach out to us via DM, and we'll do our best to assist. Please also let us know, was this order made using our .uk marketplace, or one of our other websites? Further, please don't include any personal or account information.
-Tania