guy with socks

@shop there seems to be an issue with address verification. My correct billing address that you have saved from previous purchases is blocking a checkout today. @GooglePay fortunately is working.

One of the best parts about being an @astoundconnects customer is when their Internet goes down you are told there are no outages and in the same conversations that technicians are fixing an outage with the hope you give up and don't expect compensation.

We have people in power making broad claims around certain drugs and autism that have been continuously disproven. The degree to which those comments can undermine public health, do harm to women who are pregnant, create anxiety for parents who do have children who are autistic – is violence against the truth.

@SSimahk53255 @Frigidaire @ElectroluxUS @bbb_us FYI I filed a Better Business Bureau complaint against @Frigidaire for the food loss when their technician broke the refrigeration component. They refused anything beyond $50. Good luck with your issues. I am advising friends to avoid their appliances.

@SSimahk53255 @Frigidaire @ElectroluxUS @bbb_us Yeah great way to think about it. Also FYI, they started offering me money. They started with a $50 gift card for about $400 of lost food. Ask if they haven't offered you anything.

@Electrolux @ElectroluxUS I have a fridge under warranty. Your technician came yesterday to fix an issue. Now my freezer has completely thawed. What's the process to get reimbursed and get this fixed before July 3 when they are scheduled to come back for repairs?

@SSimahk53255 @Frigidaire @ElectroluxUS @bbb_us If you have to talk to them on the phone keep asking to escalate it. I was told numerous times no one on the escalation team was available but finally got through and they started paperwork for a replacement immediately. I think their goal is to get customers to give up.

@SSimahk53255 @Frigidaire @ElectroluxUS If you continue to get the run around from them I filled a @bbb_us report and it got some movement. They will keep asking you to DM them and they do nothing.

@SSimahk53255 @ElectroluxUS @Frigidaire Sounds very similar. Our refrigerator has been broken since June 6. Fully under warranty. Four technician visits. Also hours on the phone with the call center. Several times they didn't document promises to escalate. I reached out to the BBB and Electrolux won't respond to them.

@anotherjonah @ElectroluxUS @Frigidaire Good luck, ours has been broken since June 18th (bought in May, brand new). We’ve had 4 repairmen. Hours and hours on hold. Everything is 3-5 business days. I have 2 young kids and no refrigeration all summer basically.

@ElectroluxUS @AssistFrigidair Thanks. I had previously blocked several of them. The sad thing is they are more responsive than Electrolux and Frigidaire.

@AssistFrigidair @anotherjonah Hello there. We want to clarify that this page is not part of our company. We strongly encourage you to block this contact and ignore any future attempts from this individual. Please do not provide any personal or sensitive information.

@Frigidaire @ElectroluxUS @bbb_us When I called the appliance store they have no records of Frigidaire ordering a replacement refrigerator. I know I shouldn't be surprised with how horrible @ElectroluxUS @Frigidaire customer service is but this is reaching absurd levels.

@Frigidaire @ElectroluxUS @bbb_us I was able to speak to Jethro in escalation services earlier this week. While on the phone he reached out to the store I bought the faulty Frigidaire refrigerator from and set up replacement and delivery. He told me to call the store as a next step.

@SimpliSafe Sure. You will need to follow me so I can send it.

@anotherjonah Hey, thanks so much for bringing this to our attention! Would you mind sending us a DM so we can investigate further and hopefully get you out of the loop?

@SimpliSafe there is a bug in your android app setting up MFA. There is an endless loop of being forced to log in, getting an email code, and being sent back to login.

@ElectroluxUS @Frigidaire @bbb_us @ElectroluxUS @Frigidaire no one has reached out to me yet after your technician deemed the refrigerator "not repairable." It is still under warranty. I was told I would hear within 3-5 days. Why won't you honor your warranty?

@ElectroluxUS @Frigidaire @bbb_us Who else is helping me? No one from @Frigidaire or @ElectroluxUS has reached out to me. Feel free to try to "limit access to posts" on your twitter account if you think that is appropriate customer service to address an appliance under warranty that your technicians can't fix.

@ElectroluxUS @Frigidaire I have the same question. How are you going to expedite my refrigerator replacement? Your technician caused the damage and customer service from Electrolux and Frigidaire is horrendous. No one will answer any questions. I'll reach out to @bbb_us next.

@anotherjonah @Frigidaire Thank you for bringing this to our attention, and please accept our sincere apologies for the extended delay and frustration you've experienced. If you have further questions, please connect with us via DM. ~Ruth

@ElectroluxUS @ElectroluxUS @Frigidaire Now that your third technician has come out and deemed my refrigerator "not repairable" (1003324010) how do you escalate this to get me a functional replacement? Telling me to wait 3-5 business days after making me wait 3+ weeks is excessive.

@anotherjonah We’ve noted your case number (1003324010) and will immediately escalate this to our highest support team for urgent review. Please also send us your model and serial number via direct message to ensure we have everything needed to move quickly. ~Ruth

@center_frigi So you are just a bot?

@center_frigi I have. Four times this week. I was on the phone with them for 30+ minutes today. Can you offer some help that will result in someone actually repairing my refrigerator?

@ElectroluxUS @Frigidaire I had a repair scheduled for July 3. When I called on June 21 about the refrigeration breaking the @Frigidaire rep got me an emergency repair scheduled for June 25. When @Frigidaire didn't show for the appointment I lost the July 3 appointment and now need to wait until July 8.

@ElectroluxUS @Frigidaire During my call today I asked if the rep could tell me what issues were in my ticket. They explained the only issue was my screen showing a CE error. They had no records that your technician broke the cooling and freezing on 6/20. They didn't know the freezer flooded.