Customer Care Representative

@NoraOts @NoraOts kindly follow back and Dm for assistance.Thank you

@Debenhams why don’t you have a contact number ? I can’t arrange a refund and your silly WhatsApp chat is incompetent

@Garycpos @Garycpos kindly follow back and Dm for assistance.Thank you

@james_m69 @james_m69 kindly follow back and Dm for assistance.Thank you

@chymonne @chymonne kindly follow back and Dm for assistance.Thank you

@Debenhams still awaiting my voucher for completing your survey

@beekeeperqueen @beekeeperqueen Hello we are at your disposal to guide you. Kindly follow back and send us a DM with all the details of your query and we will get in touch.We look forward to hearing from you.

@Debenhams I have been charged twice for an order, gone overdrawn and still no contact from customer service since 9.47am today! Terrible customer service care!!

@beekeeperqueen @beekeeperqueen kindly follow back and Dm for assistance.Thank you

@lauraob1 @lauraob1 kindly follow back and Dm for assistance.Thank you

@Debenhams get chased and chased to leave a review and when I finally leave the negative one I've avoided doing, your system has an issue. Interesting. 3 weeks and counting waiting for my refund!

@king_body_art @king_body_art kindly follow back and Dm for assistance.Thank you

@RegattaOutdoors need some help re @Debenhams order as they are nit responding to my CX Service email about boots order

@CarliKear @CarliKear kindly follow back and Dm for assistance.Thank you

@Debenhams absolutely shocking customer service in relation to a refund. Items returned on 25/09 and refund should have been received by the 10/10. Countless emails sent but ages to reply.

@pampsych @pampsych kindly follow back and Dm for assistance.Thank you

@Debenhams dreadful service. Ordered Wallis clothes yesterday premium next day delivery by DPD. You haven’t even sent the parcel to DPD yet so won’t be delivered today even though I paid for it. No number to call you and waited 4 hours now for response on your WhatsApp!

@AlanGar14283869 @AlanGar14283869 kindly follow back and Dm for assistance.Thank you

@Debenhams I hate to say it but this company is an absolute embarrassment to the name of Debenhams which was a well respected company in the past. Since taking the name of Debenhams you have dragged it down and down and now it is a complete shambles!!!

@flyezzy @flyezzy kindly follow back and Dm for assistance.Thank you

@Debenhams Iv ordered my sofa coming up to a month ago and I still haven’t received them the courier company @Furdeco are saying you have cancelled my order and re allocated it and you have not told me nor refunded my money. This is absolutely disgusting if this is true. Sort it.

@LJHarpin @LJHarpin kindly follow back and Dm for assistance.Thank you

@Debenhams where’s my parcels please? Your automated system saying they have been sent a week ago Royal Mail saying they haven’t received one and the other is missing yet your customer service is non existent and 3 days later still waiting to be connected to someone to help?

@Danny_Lush @Danny_Lush kindly follow back and Dm for assistance.Thank you

@Debenhams Still waiting

@Debenhams still waiting, 6 weeks since you said you'd be in touch, In the meantime, a scammer posing as Debenhams refunds on WhatsApp,has took me for over £1700, which wouldn't of happened if you'd been in touch when you said you would, or delivered the item on the date agreed

@AlanDav30522956 @AlanDav30522956 kindly follow back and Dm for assistance.Thank you

@RaverGenX @RaverGenX kindly follow back and Dm for assistance.Thank you

@Debenhams I have been trying to get your chat to resolve my returns and getting nowhere. How the hell do I get this resolved as now the chat has gone dead. I returned dresses on the 2nd October and we are now end of the month with no refund. I want a resolution and refund!

@HowFreed @HowFreed kindly follow back and Dm for assistance.Thank you

Absolutely AWFUL experience @Debenhams . We returned a £350 dress 3 weeks ago via the post office. The post office shows the item was returned the next day however we have no refund, there is no online tracker, no phone number to call, a whatsapp bot that is useless.