GFiber

@tanyasykes Hi Tanya, I'm sorry to hear that you had a negative experience with our support team. If your issue has not yet been resolved, please send me a DM here, and I'll be happy to take a closer look from my side. -Luke

@googlefiber the lack of customer service I received today tells me with 100% certainty that you are not interested in retaining my business—FYI

We teamed up with Ookla to help customers get the most out of their home network. It’s one more way we're making sure GFiber equipment in the home keeps up with our high-speed fiber connection. Read the case study: spklr.io/6011EHtgR

@gatekeeper268 Hi Jessica, I'm sorry for any disruption caused by our construction crews. Please send us a DM, so I can gather the details and assist. -Gregory

@googlefiber has cut our Internet lines 5 times IN A YEAR. It really seems intentional. As soon as our line has been cut they are packed up and gone within 5 minutes.

We know ball. And internet. Here to help make sure you never miss a play and stay in sanity during the madness 🏀 #GFiber #FiberInternet

Spring is just around the corner, and we’re feeling the 🌱 growing 🌱 energy! It was wonderful to connect with the families and neighbors who make these communities great this past weekend at the Laurel Mountain Fun Run! We're already live in Greater Hills, we’re counting down the days until we officially join the Spicewood neighborhood in mid-2026. Whether you’re planting seeds or planning for the future, we're excited to grow alongside you, Texas! 🌱 #GFiber #FiberInternet #Texas #Community

@here4thelaughs0 Hi Trish, apologies for the ongoing outage and extended disruption. We'll always do our best to resolve outages ASAP, and appreciate your bearing with us. Please don't hesitate to DM us and I'll be glad to check for any outage updates on your GFiber network. -Lee

@googlefiber When will the outage in San Antonio be restored? It’s been out since midnight and it’s almost 5pm.

@halfsendjosh Hi there, we are sorry to hear about the installation delay and would like to have our team look into this with you. Please send us a DM so we may gather your information to further investigate. Thank you. -Lee, the GFiber Team

@googlefiber I have NEVER had this much issue establishing connection in 3 years of service. I’ve now had two technicians come out trying to finish the installation with both saying there’s no signal at the tap. I’ve gone now two weeks without service. This is unacceptable. WYA?!

fibeer is non-alcoholic btw

splitting the G on a nice pint of fibeer ☘️ #StPatricksDay #GFiber

@TheShoaf Hi there, I'm sorry for the unexpected downtime. Please reach me via PM and I'll take a closer look into the situation. -Clay

@googlefiber been down for over an hour…not good. No updates or estimated time to return service. You’re killing my day, and costing me money. It’s unacceptable to not even provide an estimated time for return of service.

@jxjx210 Hi Dleep, I'm sorry for the downtime. Please send us a DM, and I'll be glad to assist. -Gregory

@googlefiber my Internet has been down for almost 10 DAYS now. I’ve had three different technicians come out and they keep saying that they need to call someone to come fix the line. Instead of them fixing the line they just send another technician and rinse and repeat..

Can we get a thumbs up for Alberto (finally) getting GFiber? 👍 👍 👍 #GFiber #FiberInternet #Installation

The GFiber team in Durham is driving digital equity with an IT equipment drive! The collected laptops, desktops, monitors, and accessories will be donated to Kramden Institute, a Durham-based nonprofit that refurbishes tech and distributes it to students and families who need it most across North Carolina. #GFiber #DigitalInclusion #DigitalEquity #DigitalDivide #NorthCarolina

@FishingnWeed Hi there, we are sorry to hear that your service will not return due to inclement weather. Please send us a DM, so we may look into this with you for a resolution. -Lee

Well my Google fiber went out with these high ass wind gusts and won't turn back on wtf

@dappermarketer Hi Chris, apologies for the downtime. Please send us a DM, and I'll be glad to assist with this issue. -Gregory

hell has frozen over. moved to austin, haven't been able to get @googlefiber working for three days and am wishing @Xfinity was available here. I had Xfinity working in 15 minutes when i moved to Seattle.

@Brian19352000 Hi Brian, I'm sorry to hear about the disruption to your service. Send me a DM here, and I'll be happy to investigate from my side and ensure that this matter has been properly escalated. -Luke

@googlefiber @Webpass shouldn’t take being on the phone all afternoon to convince your reps our whole building with 50+ homes is out after strong winds wiped out our service in Chicago. All the people that work from home out of luck. No service till tomorrow night at the earliest

@ex_raritas Hi Andrew, I'm sorry to hear about your poor experience with us. Please send me a DM, and I'd be happy to help. -Brian

@NaweG Hi there, I'm sorry to hear about the trouble with your technician appointment. We'll follow up with you via our existing DM. -Brian

How you know you're getting quality internet service. Technician rolls up saying they got a "ghost ticket" and so does nothing. Go to support and get "I am unable to help you with this request at the moment." Thanks GFiber :-(

@LuciusBurke Hi Lucius, I'm sorry for the trouble there. Please reach me via DM and I'll take a closer look into this. -Clay

@googlefiber another day, another outage for google fiber. this is getting ridiculous. i had better uptime with comcast...

Viva GFiber! 🎰 Amazing party, even better internet. GFiber is live in Las Vegas and the vibes are at an all-time high. Here's a peek at our party celebrating our launch in Las Vegas 🎉 #GFiber #Vegas #LasVegas #FiberInternet