Jon Dick

@jpmex_ @dharmesh Dming!

@dharmesh @jondick All ears @jondick 👂🏻

This might be the SCARIEST and/or CRAZIEST thing I've done in years. But, here we go... Even before PLG (Product Led Growth) there is usually Founder Led Growth. I've long believed that *everyone* in an early-stage startup should be selling the product and helping customers get value. Even if you've never done sales. *Especially* if you've never done sales. But, there's no reason to limit this to just the early days of a startup. So, in the spirit of curiosity, learning and love, I'm trying something new. I'm going to jump back into "early-stage" mode and help sell HubSpot. Not just sell the vision of HubSpot (which I do all the time), but sell the actual product/platform that we provide to customers. HubSpot is 20 years old and has 280,000+ customers. Why would I do this? Simple, because: I LOVE HUBSPOT! And, I want to share my love with as many other founders and founding teams as I can. Also because I'm competitive and love a challenge. I'm going to track it all and see how many customers I can attract to HubSpot Free or Starter edition. I've got a ton of ideas I want to try that I think will help drive sign-ups. As part of this effort, I'll be creating a series of "founder to founder" videos. Some ideas I have: 1) A "speed-run" of signing up for HubSpot and getting your first contact in there and starting to use it. 2) A demo/screencast of how I *personally* use HubSpot for @AgentDotAi (a @HubSpot Next project). It has 2.5M users and is growing. So, it's a *real* startup with real data. I get to also then show-off how we're using HubSpot with AgentAI to automate some things (like monitoring for VIP signups). 3) WTF is an ACP (Agentic Customer Platform) and does a startup really need one? 4) Why can't I juse vibe code my own CRM? 5) Why wouldn't I just use one of the super-cool AI-native CRM products? Or...any questions that you folks have. Phew! I'm nervous...but excited. If you're already a HubSpot customer, THANK YOU! If not, then give me a chance to convince you. :) Visit: GOHUBSPOT .ai And in the meantime, please reply with your comments, questions and pushbacks for upcoming videos. Off to the races! Thanks for your support.

@bhalligan So glad you made it through!

This is a photo of my 5 years ago today. I’m quite sure, life can be short. Live it. Love it.

@businessbarista Great list.

@bhalligan Nice!

I’m organizing a session w the Governor at my home in Boston. Who should be there? I think she ought to hear from the next generation of folks in tech building here, mostly founders.

@saranormous Also, companies talk about ai for ai sake, not as tools to do their jobs better.

@dharmesh Me!

Before there was Uber, there were taxis. I rarely ever used taxis because the pain was not worth it. I'd have to call (CALL!) a taxi service, hope and pray that a taxi would actually show up, then hope and pray that the taxi driver didn't have a death wish (or a Fast and Furious fetish) and then get the frequent glare when I needed to pay by credit card instead of cash because I'm disorganized and also not from the 1900s. Lots and lots of pain and anxiety. So, the only time I used a taxi was to and from the airport. Now, I use Ubers *all* the time, because it solved the pain. In fact, it's *more* convenient to take an Uber in many cases, so I don't have to deal with driving, parking, etc. But here's the lesson for businesses: What Uber did is used new (at the time) technology (a GPS on a smartphone) and solved a major pain for consumers. Now ask yourself this... There's this new technology called AI (artificial intelligence). What major customer pain can you solve now that could not be solved before? What's the game-changing, life-changing thing you can do for them? Yes, you should use AI to make incremental improvements to features and products you already have. But, don't stop there. Reimagine your customers problem(s) and ask: What does AI now make possible that we couldn't really even imagine before? This is exactly what I'm working with @yaminirangan (HubSpot CEO) and the HubSpot team on. It's what I was up at 2:30 am last night noodling on. It's what I excitedly resumed working on when I got up this morning. 3 years ago, we started with "generative AI" -- which was great at some use cases but not (yet) great at many others. But, now we're beyond just basic generative AI. We're in the world of AGENTIC AI. Models can now reason and software companies can now combine multiple LLMs with custom context and tailor-built tools to tackle high-order tasks and goals. It feels like the past 19 years of HubSpot have all been leading up to the year that is ahead in 2026. I'm feeling the same excitement I did in 2006 when @bhalligan and I founded HubSpot. Back then, it was the Internet. Now it is agentic AI. I could not be more excited and energized. So much opportunity. Who's with me?

@_jameslincoln Wish you the best James.

Update: @jondick and co. took care of me and removed seats on our contract that sales probably shouldn’t have sold us in the first place. I was totally responsible for this and they went beyond what was necessary to make it right.

@_jameslincoln @HubSpot Sent you a note James. Working on it.

If you fix this is @HubSpot I’ll give all the money to sponsor families in need for the holidays — $5k Share this and put them on blast!

@TheJonMartin lol - hope to see you!

Vibe coding is a thing. Vibe Value is not. ~ @jondick #inbound25

@daveswenson89 @bhalligan Hey David, will email you.

2021: Growth at all cost 2025: Growth at no cost

Boston Globe Article on agent.ai: "One of Boston’s most influential techies is working on a next big thing: AI ‘agents" by @ScottKirsner bostonglobe.com/2025/01/31/bus…

@DanielLurie Nice Kunal!!

I’m excited to announce Kunal Modi as the City’s first Chief of Health, Homelessness, and Family Services. Kunal's leadership will be vital as we tackle homelessness, strengthen behavioral health systems, and ensure all San Franciscans have access to the support they need.

@_crazdan @lizwessel @HubSpot @yaminirangan Hey @_crazdan I’ll email you to get more details on what’s happening to share with eng. Sorry it’s been your experience.

@lizwessel @HubSpot @yaminirangan @jondick Sadly crashes weekly where you can’t use it for a few min and have to keep refreshing praying that it’ll work again!

One of my high growth 📈 portfolio co's uses Hubspot. The co just re-branded + switched domains which locked them out of Hubspot for 3 wks & now can't access their CRM. HS Customer support has been unresponsive for 3 WEEKS. Can anyone @HubSpot help? cc @yaminirangan @jondick

@lizwessel @HubSpot @yaminirangan Thanks for tagging me. Will look into this asap. Sorry for the trouble…

@jasonlk @lennysan Customer Success 🤝Product

"Should Customer Success be tied to driving revenue? Or just retention? It's a tough one." with @lennysan

2024 Marketing Technology Landscape Supergraphic — 14,106 martech products (27.8% growth YoY) chiefmartec.com/2024/05/2024-m… #martech

sequoiacap.com/people/brian-h… 👀

HubSpot with Spotlight guest, New Products

I don’t like when the press refers to HubSpot’s CEO as a “female CEO” and compares her to other “female CEO’s.” She’s a CEO without a qualifier. She should be compared to other CEO’s without qualifiers.

To the current (and future) HubSpot partners in the ecosystem: We added 10,000+ customers last quarter. That's 10,000 new opportunities for those building on or with the HubSpot platform. That's just one quarter. I'm biased, but that sounds like a big opportunity. 📈