Intuit QuickBooks

Have questions or need some help? For the fastest response, tag us @QuickBooks or @QBcares. You can also send a DM for personalized support.

We're committed to keeping your data safe and accurate. This update to automatically pay and file taxes is designed to reduce manual work, ensure compliance, and more. For more information, or to provide feedback on this change, please visit quickbooks.intuit.com/learn-support/…. I'll be here if you have any questions. ^Timmi

@QuickBooks Received your notification that I will no longer be able to process my payroll taxes manually if I want to continue using your software. I take our financial security & control very seriously. Granting a third-party platform continuous access to my primary business bank account raises SIGNIFICANT concerns for me. Let me name just a few: Data security and privacy risk, no longer having control over tax payments and cash flow timing,etc. Financial withdrawals SHOULD REMAIN A VOLUNTARY BUSINESS DECISION. I am confident this “change” in procedure is not at all for my benefit as you stated, “helping reduce effort and support compliance” We have getting along fine for years. What specific safeguards and liability protections exist for customers should unauthorized transactions or data breaches occur? Because if and when that happens, are you prepared to handle it?

Starting July 1, 2026, QuickBooks Online Payroll will automatically pay and file all taxes that've been set up on your account. This change is designed to simplify payroll tax management and ensure compliance. Please visit quickbooks.intuit.com/learn-support/… for more information. I'm here if you have any questions. ^Timmi

@QuickBooks I will be getting rid of your payroll option since you decided to control removal of funds from my accounts for payroll taxes...I switched from paychex because they always screwed up and for some reason you seem to think you have authority over my accounts. YOU DO NOT

@BrettJ4257 I have received your DM and responded there.

@QuickBooks I got notification that Quickbooks will be automatically filing my payroll taxes and I cannot handle them manually anymore. And you are doing it Mid-Year. Your automations have created issues numerous times. I WILL leave if you do not fix this!

@KingKez07 Hi there. You have reached QuickBooks US Support. In order to get the best assistance with this refund issue, you will want to speak with QuickBooks Canada. Here's the link for support: quickbooks.intuit.com/learn-support/…. ^Kyle

Hey @QuickBooks, I'm a student at Canadian All Care College. I used a trial for a 1-month assignment, and was just charged $124.30. I was told by support I'd get a refund, but Case #15155399689 was just denied. This is my entire monthly budget. Can you help?

@Justagirland I assure you I'm here to assist in addressing your concerns. Would you mind joining me in Dm? x.com/messages/compo…

Hey @QuickBooks this is WILD. Your support person wanted to make sure the chat session was MUTUALLY beneficial. Wtf!? So they gotta make sure they can get commission before helping me? Also asked for my name, email, address and phone. To answer basic questions??? Super concerning

@Justagirland Hi there. I see what you're referring to. I can assure you this feedback will be provided to the appropriate team. In the meantime, I can look into the questions you had if you'd like to share them with me. x.com/messages/compo…

I appreciate you following up with some details on your concern. To ensure your feedback is considered in future updates, I've submitted your thoughts on our pricing and advertising to our team. If you have any other questions or concerns, please feel free to send me a DM. ^Alura x.com/messages/compo…

@QuickBooks All you have to do is: 1) Let us opt out of the constant barrage of marketing. 2) Have a fair price for products. $400/year for basic QB is criminal. TT should be like $50 total and then maybe $25 per year to update. 3) Have some semblance of customer service. Y’all a scam.

Have questions or need some help? For the fastest response, tag us @QuickBooks or @QBcares. You can also send a DM for personalized support.

@16TonsBeer I hear you, and I want to help improve your experience with QuickBooks. Send me a DM and I'll look into any concerns you have about the product. ^Alura x.com/messages/compo…

@QuickBooks @QBcares I’ve used Intuit products for 20 years. I hate your company. Your constant unyielding upselling and lack care for your customers. Intuit is absolutely a terrible blight on individuals and small businesses.

I'd like to provide some clarification on this upcoming update. Automated taxes were added with the goal of simplifying your payroll tax management. That way, you can be sure you're compliant and your taxes are handled on time. If you'd like more details, I'd recommend checking out this article (quickbooks.intuit.com/learn-support/…), and feel free to let me know if you have any questions. ^Timmi

.@QuickBooks is doing this so they can hang onto the tax payments and make interest while doing so. rotten, rotten company.

@DrinknWithDrew I'd like to provide some insight on what's causing the delay. If you could send me a DM, I'll find the root of the issue and guide you through the steps necessary to get this resolved. ^Alura x.com/messages/compo…

@QuickBooks why is it taking longer (two days?) to get deposits after clients pay their invoices?

@garrygolden I just tested uploading a PDF to an invoice on my test account and it worked, so I'd like to take a closer look at what's preventing it from working for you. When you can, please DM me and I'll work with you directly to get this resolved. ^Sean x.com/messages/compo…

@ArtakSoghogku6 I received your messages and I've responded there. ^Kailyn x.com/messages/compo…

@QuickBooks I need urgent help. My funds ($6,950) are on hold for a long time and support has not resolved the issue. Case #151558222270. Please check my DM and help ASAP.

@ArtakSoghogku6 I’m here to take a look at your case for you. Could you send me another DM? I haven’t received one from you yet, but I’ll keep an eye out. ^Kailyn x.com/messages/compo…

@TxBurrGary @QBCares I’ve received your DM and replied there. I’m looking forward to continuing our conversation. Thank you for your patience.

It appears my Quickbooks Online account has been hacked. After almost 2 hours on the phone support, Intuit folks can verify me, but GreenDot are not able to verify me. Now they are closed. HATE for QBO @QuickBooks @QBCares

I’m glad to hear our Customer Support team was able to get you verified on your QuickBooks Online account. As for your QuickBooks Checking account with Green Dot, I can take a closer look if you’d like to send me a DM. That way, I can help while keeping your information secure. x.com/messages/compo…

@slabmath Hi there. When you have a moment, please send me a DM and I’ll look into why you’re unable to make changes to your account. x.com/messages/compo…

@QuickBooks ive been trying to cancel for three months but you insist I call to do so, then im forced to wait over an hour. How is this allowed?

@vabrendanaska Thanks. It hasn't come through just yet, but I'll keep an eye out for your DM. x.com/messages/compo…

@QuickBooks stop changing the aesthetics of the QBO! We were fine with the old ones!

@PoppyMcGill1 I'm with you. Please DM me and I'll do my best to help you with all the new changes. x.com/messages/compo…

@QuickBooks Dear Quickbooks. I got notification today that Quickbooks will be automatically filing my payroll taxes and I cannot handle them manually anymore. That is unacceptable. I will be moving all aspects of my business accounting away from Quickbooks.

It looks like your figures aren't quite lining up in your Business Feed. I want to make sure you get the right support for this. Please reach out to our UK team, as they can provide guidance tailored to your region and work with you to address this. quickbooks.intuit.com/learn-support/…. ^Sean x.com/messages/compo…

Thanks @QuickBooksUK @QuickBooks perfect with the basics as always 🙄

@PoppyMcGill1 I know this can be a big change, especially when you’re used to managing those details yourself. I’d like to help you with further details on how this will assist your business payroll taxes. Please DM me here to get started. twitter.com/messages/compo… x.com/messages/compo…