TfL

⚠️Our official accounts are @TfL and @TfLAccess only⚠️ If you're contacted by an account with any other handle asking for personal details do not engage with them.

@CrazyRunrigFan Hi Tim, Yes, you can use your Annual Gold Card for discounted travel from Watford Junction to Epsom, as the route is within London and the South East Area.

@TfL can I use to Epsom

@WeiszGuy1 Hi Jonah, thank you for your feedback and we'll pass this along. If you would like to submit this to our Accessibility Team formally, you can reach out to them here: tfl.gov.uk/transport-acce… Thanks, ^FM

@TfLAccess I find the ‘please give me a seat’ badge is far more widely recognised than the sunflower, but it ruins my clothes and I forget it often. Is there any chance you could make a wristband like this really useful Hidden Disabilities one?

@auto_mole Hi Jon, I'm sorry to hear this. Please get in touch with our Penalties Team on 0343 222 3333. The lines are open 08:00-20:00 Monday to Friday and closed on weekends and bank holidays. Thanks, ^FM

@TfL I appealed a traffic fine, didn't hear anything, but received a notice it has increased by 50% today, with no info about how to contact you to sort this out. What should I do?

@angelscouter It may take 24 hours for the journey history to appear. If you're still having trouble after this time period, then you can call our Oyster Team on 0343 222 1234, between 08:00-20:00 hours, and they'll be able to assist you with this. Thanks, ^FM

@TfL Im looking on my account at her zip card and it does not show her journeys

@TfL how do I check my child’s journeys and what they’ve been charged for those journeys on her zip card? I think they may have been overcharged and we want to work out why. When I login all I can see is order history and application history not payments/journeys

@RedBowlerTours Hi, I'm sorry to hear of your experience this evening on route 533. We will log your comments a complaint and investigate what happened with the operator. If you would like a response from our colleagues at London Buses, please DM us your name and email address. Thanks, TA

@TfL Well, it turned into a 533, but having reached the riverside, everyone has been kicked off- no explanation, no apology, no ‘there’s another bus behind’ So a bunch of us are trudging up Lonsdale to home- luggage, a pram and children. All the things a bus is supposed to help with.

@TfL Any ideas about what’s going on at Hammersmith bus station? Bus 533 been on the stand with its lights on and doors open for over 10minutes. So long the lights have just gone off. No driver anywhere inside or outside the bus. It should have left 6 minutes ago

@Lisa_SEND I will send details to the station team and have them check all the alarms.

@TfL The staff were eventually alerted as one emergency alarm was working near the Victoria line steps but the one on Piccadilly line and the one on the exit of Piccadilly line was out of service as well. I hope the person is okay as 5 minutes in an emergency is a long time #Safety

Emergency buttons not working near Piccadilly line at green park and on the lift to Victoria line it is out of service too! Someone collapsed and closest button was at the Victoria line stairs! Absolutely ridiculous & dangerous @TfL

Hi, route 314 is due to be diversion in both directions, due to gas works taking place on Hayes Lane until 23:00 tonight. Towards Eltham, bus stops from Hayes Hill Road' (E) to Marden Avenue (R) will not be served. Towards New Addington, bus stops from Mead Way / Norman Park (X) to Hayes Hill Road (G) will not be served. Please allow extra time for your journey. Thanks, TA

@TLeberl Hi Timothy, thanks for getting in touch. Please let us know the bus route so that we can get this reported to our Buses Team and the Operator. Thanks, SW.

Hi @TfL & @Go_Ahead_London I'm still noticing soo many of your 108 EV buses still have the screens that aren't working! When are you going to sort this issue out, how are people supposed to know which bus stop is next with broken screens? Please deal with this ASAP!

HI Veronica, I'm sorry to learn that the Countdown unit at that bus stop hasn't been working for so long. I can see that the issue has been reported a number of times via Streetcare. I have passed details to our team who deal with Streets and asked them to provide an update. Thanks, TA

@TfL Clapham Junction stop T been like this since December 2025,third time reporting.

Hi, route 314 is due to be diversion in both directions, due to gas works taking place on Hayes Lane until 23:00 tonight Towards Eltham, bus stops from Hayes Hill Road' (E) to Marden Avenue (R) will not be served. Towards New Addington, bus stops from Mead Way / Norman Park (X) to Hayes Hill Road (G) will not be served. Please allow extra time for your journey. Thanks, TA

@TfL when will the diversion for the 314 bus end?

@ambermaba Hi Amber, thanks for getting in touch. There is a diversion in place and buses are missing the stop at Abbs Cross Lane due to a road traffic collision. tfl.gov.uk/bus/status/?in… You can check the TfL Go App. for live bus arrivals. tfl.gov.uk/maps_/tfl-go

@TfL @MPSHavering can anyone tell us what's happening on abba cross lane please with the buses? Been waiting a long time...

@Promo_man Hi, details of the outcome will not be shared due to GDPR however, If you'd like a response to your complaint, please send a direct message with your full name and email address. RG

@TfL If6 like to know the outcome please. I think a tune frame off 7 days is plenty for you...

Hi @TfL do you think this is responsible or acceptable behaviour? This is a single line entry to North circular road - why does your driver think it's acceptable to endanger other drivers and his passengers by pushing in? Also block the brave cross road cars as well. Thoughts?

@Promo_man Hi, thanks for confirming. This has now been reported. RG

@TfL Ok, I'll do the zooming in for you - that seems quite clear to me... Next fall is too heaven borough licensing department (yes you've annoyed me that much) Your move...

@Promo_man Hi, I'm sorry we can not see the bus registration clearly enough in this picture. Please send us a direct message with the bus registration and bus route number. RG.

@TfL Nope - the bus reg is in picture, and there are identifiers in the chairs in the picture. The time of posting is when it happened - there now then enough information for you to work with. I'll repost this in 3 days if I get no response

@michaelblackcab Hi Michael, I'm sorry to hear this. Please reach out to our Buses Team and they can take a closer look into this with the bus operator: tfl.gov.uk/help-and-conta… Thanks, ^FM

@Tfl @MayorofLondon everyday buses are here idling. You’ve made us as a trade invest thousands of our own money in cleaner vehicles, it’s hilarious that you claim it’s all for the environment ! Drivers have been forced to retire early decimating the numbers of cabs.

@tess325newgrove Hi Tess, contractors working on behalf of Transport for London will be carrying out engineering works at Harrow Bus Station. Thanks, ^FM

@TfL Harrow Bus station is to be closed for a month, no information available as to what works will be done.

@Michael35427696 Hi Michael, Sorry to hear that this happened. Please use the form below to make a formal complaint and once investigated a response will be sent directly to you. tfl.gov.uk/help-and-conta…

@TfL so the driver on an E7, vehicle 1711, wouldn't let me on the bus at Northdown Cresent, yet she allowed schoolchildren to board the bus through the Centre doors but would not let me on Explain please?

@s_kap444 Hi there, Thanks for bringing this to our attention. Can you confirm the carriage number, direction and time of travel, so we can get this fixed. ^ MES.

@TfL So I have, today, the extremely rare pleasure of being on a "refurbished" Central line train ... that's already falling apart ... with this level of quality control, what's taking so long? Care to discuss?