TfL

⚠️Our official accounts are @TfL and @TfLAccess only⚠️ If you're contacted by an account with any other handle asking for personal details do not engage with them.

@ibrahimh1975 Thanks for the extra info. I have notified the team who specialise in this area, so they can investigate & deal. ^CO

@TfL Saturday 3rd may 2026 southbound between blackhorse road and Highbury & Islington approx 4.30pm carriagenumber UK own but I was in the middle of the train if it helps

@TfL guess you need to get the cleaners out, Victoria line train, what an absolute cesspit of filth, grime and disease

Hi Tony, thanks for your message. When you set up an online Road User Account, we usually send you an email containing your Customer ID. The email will have the subject line - TfL - London Road User Charging - Account Registration. In the email, you'll find a PDF attachment, open the PDF file and you'll find the ID inside. Check the spam folder messages too. If you still can't find the Customer ID, please call our Road User Team on 0343 222 2222 (8am-8pm, Mon to Fri) and they'll be able to help. Payments can be made on that phone line 24hrs or online here: tfl.gov.uk/modes/driving/… ^CO

@TfL I need to pay for using the Silver town tunnel. I've created a TFL account, but to pay for road charging, I have to provide an account id. I have no idea where to find this...

@ScipioAfricana Hi, thanks for your message. TfL don't manage the Dart Charge scheme. To help you, I've attached a link to the online page of the Dart Charge team: gov.uk/pay-dartford-c… ^CO

@DartCharge @TfL @DailyMail @Dotransport I am confused. I paid the dart charge. You issued a PCN (incorrectly against a rental car), I explained this to you, you agree that I paid!!!! But you want me to pay for the PCN???!?!?!!!?!! Can a grown up please reply here!

@thisisnotcaitl1 Hi, thanks for your message. It's best to call our Oyster Photocard team on 0343 222 1234 (8am-8pm daily) for help. Alternatively, you can use the online form here: tfl.gov.uk/help-and-conta… Thanks, ^CO

@TfL Trying to renew my 60+ #Oystercard but cannot see how on site. I have just jumped through several hoops to reset password, etc. It's found my card but can't move on from there. 😕😕 Can you help?

@graffiti74 Hi, sorry we missed your message. Please could you confirm what you need help with? Please be reminded that rudeness or insults to our staff will not be tolerated on this platform. ^CO

@DJBSass @TfL Answer my dm

@TfL Driver of this bus on the 1645 SL4 from Canary Wharf to Grove Park (LF74 TWD) has just sailed past Canary Wharf Station Stop F and left loads of passengers behind. Please inform them when they arrive back at depot to book off as this is unacceptable behaviour.

@DJBSass Hi Dan, thanks for your message. I'm sorry the bus driver failed to stop. I've linked our online web form, where you could submit a complaint and get a direct response from our Buses team: tfl.gov.uk/help-and-conta… ^CO

@BreatheFitness Please send email to customerservice@tfl.gov.uk with details. This will be investigated on your behalf and they will get back to you with a response.

@TfL It worked perfectly fine at the ticket machine to buy a physical ticket but going through turnstiles all give me a 67 code. So it is a tfl issue and I'm annoyed at the lack of help here

@TfL hello. I used my contactless on the train then went into victoria tube and my card was declined with code 67. Could you please advise? I have no idea why when I had already been using it. Thanks

@BreatheFitness Sorry to hear this. If you my colleagues have confirmed there is nothing wrong with the card, please contact your bank.

@TfL I'm fed up now. I called your customer service, they told me the card is fine but ALL tfl underground stations are declining the card. I left my details hours ago with your team with zero response. How I am meant to travel???

Hi Jane, if you require assistance in uploading proof of address for a Photocard, please get in touch with the team on 0343 222 1234, between 08:00-20:00 hours, and they'll be able to assist you with this. Alternatively, you can use the link at tfl.gov.uk/help-and-conta… Thanks, ^FM

Hi @TfL Can you explain how I am supposed to upload the proof of address documents you ask for when all mine are online at the request of the organisations you list? I'm at a loss here.

@sfwood1 👍

Big thank you to the 159 driver @tfl who let my husband board in his wheelchair despite there being two buggies on board. We all made it proving it can be done. (Bus reference LTZ1632). @FloEshalomi

@LordOrk Just because we are not aware of these plans at the moment, it doesn't mean they are not in development.

@TfL Please take this up with Mark Evers, TfL’s lead on customer insight quoted: “As part of this, we are planning a trial of Auracast Bluetooth technology on buses, which would allow service announcements to be broadcast directly to customers’ compatible headphones and hearing aids”

Transport for London ‘planning’ Auracast trial on buses “ ⁦@TfL⁩ are planning a trial of Auracast Bluetooth technology on buses, which would allow service announcements to be broadcast directly to customers’ compatible headphones and hearing aids” liamodell.com/2026/04/29/tra…

@SarahRoseOB Hi Sarah, please contact the Contactless team on 0343 222 1234 between 08:00-20:00 hours, Monday to Sunday and they'll be able to assist you with this. Thanks RG.

@TfL forgot to tap out at the weekend so my card is now blocked. Tried to pay the ‘outstanding debt’ online several times and it’s not working. My bank is showing the charge for Saturday’s journey as pending. What can I do to get my card active again?

Hi, sorry to hear this. Please wait 48 hours as you may receive an automatic refund. If you do not, please apply for a refund via your TfL account - tfl.gov.uk/fares/contactl…. You'll need to register your card first. You'll then need to click on 'card management' and you'll find the link 'contact us about this card''. Thanks RG

@monzo you charged me for a @TfL ride when the barriers didnt open. Please help.

@BreatheFitness email Customerservices@tfl.gov.uk to register an enquiry. Please add your contact number to the email.

@TfL Alternatively I can?

@MelinaKakoulid7 Hi Melina, I can see that my colleague has passed on the feedback to the team. You can also get in touch with our London Underground Team through the following web form: tfl.gov.uk/help-and-conta… Thanks, ^FM

@TfL Goodmorning @TfL there is still a whole lot of bikes that are chained up at Bermondsey Tube Station that looks like they have been abandoned.

Hello @TfL there is a number of abandoned bikes attached to Bermondsey Underground Station Jubliee Line

Our response teams are on site at Green Park and attending, but I don't know how long this will take. Service westbound has now been suspended. Taking the disruption into account and if you are still at Covent Garden trying to meet a connection, it may be best to seek an alternative route.

@TfL How long will this go on?

@TfL we are stuck in Covent Garden right now on tube it isn’t moving at all. What is happening?