TfL

⚠️Our official accounts are @TfL and @TfLAccess only⚠️ If you're contacted by an account with any other handle asking for personal details do not engage with them.

@eamonnives 👍

MEA CULPA! 🙇‍♂️ I have just received a reminder that I set myself 10 months ago, to check if the escalators at Cutty Sark had been installed on time. It turns out that they have! Great work @TfL.

@Rikesh_Mistry Hello. Any issued should be resolved shortly. Please log out and log back in using a different browser if necessary. Thanks, <PC

@TfL Hi TfL, I'm unable to access my Contactless cards section. Is there any issue with the online accounts?

@BTP A huge thank you to Mohammed and Simona for their professionalism, empathy, and quick thinking. 👏 If you ever feel unsafe on our Tube or rail network, text the British Transport Police on 61016 or call 999 in an emergency. #TfLCares #CustomerService #LondonTransport

Recognising the risk, Mohammed and Simona calmly challenged the situation, reassured the woman, and helped her contact the @BTP. The man left the station before officers arrived, but the team remained with her, ensuring she felt safe. She later explained she had been trying to signal for help but didn’t know how, highlighting just how important vigilance and proactive intervention can be.

Recently at London Bridge station, two of our enforcement officers, Mohammed and Simona, showed outstanding awareness and care while on deployment, supporting our ongoing commitment to Ending Violence Against Women and Girls 💙 Find out what happened next👇🧵

Hi, thanks for getting in touch. We do not have access to the systems to be able to help with this here. Please call our Customer Service Team on 0343 222 1234 between 08:00-20:00 hours, Monday to Friday, and they'll be able to assist you with this. Alternatively, you can email them at Customerservices@tfl.gov.uk to register an enquiry. Please add your contact number to the email.

@TfL hi team. I’m not receiving the reset password email for a photo card account. Please advise

@faceyourfronttt Please call our Customer Service Team on 0343 222 1234 between 08:00-20:00 hours, Monday to Friday, and they'll be able to assist you with this. Alternatively, you can email them at Customerservices@tfl.gov.uk to register an enquiry. Please add your contact number to the email.

@TfL @TfL can you reply please?!

@TfL I have used my Apple Pay to travel twice, and been charged double both times on different occasions. I usually use my Oyster Card, but forgot it one day so used Apple Pay. I used it on Monday, was charged on Tuesday for £18.50 and have another charge for £19.50 coming out

We do not have access to the Road User Charging Team systems to be able to help with this here. Please call the team on 0343 222 2222 between 08:00-20:00 hours, Monday to Friday, and they'll be able to help with this. Alternatively, you can email the Road User Team at Customerservices@tfl.gov.uk and they will get back to you.

@TfL Are you able to tell me from the attached image?

@TfL Can I drive this vehicle through Rotherhithe Tunnel without incurring a fine / penalty? Thanks in advance.

@TheGingerDrWho Hello. I'm sorry to hear that. I'll pass your comments onto the Metropolitan line team and we''ll aim to do better. Thanks, <PC

2 days ago I praised the driver of my Met Line train for great customer service but today @tfl your standards were abysmal. Got to Harrow On The Hill, detrained with no explanation, no station announcements, a total shambles! Thank god for @chilternrailway !

@evejonesy We expect for the new bus stops to be in place and open sometime this evening.

@TfL A week after the stops were supposed to open and they’re still shut. Information on when we can expect them to open and why there has been a delay has not been shared. Residents are sick of this! Why are we not being updated?

@TfL please can we get an answer to this? No official update and still no sign of the temporary bus stops due open on the 12th. Streatham Hill is a mess.

@KidnueM Kind regards YO

@TfL Could someone please explain the point in a schedule if a train consistently leaves a station earlier than the stated time? All week, the 05:51 Elizabeth Line has left Burnham station before 05:48. Sounds minor to just arrive 3 mins earlier but why have a timetable?

@KidnueM 2/2 With that said, please provide as much detail as you can via the following link, which will allow us to do an investigation and ensure appropriate action is taken. tfl.gov.uk/help-and-conta…

@KidnueM Hi there, I'm sorry to hear about this. Earlier departures may occur due to unexpected circumstances that cause disruptions on the line. However, I totally understand your frustration, and apologies for the inconvenience caused. 1/2

@Flowerbomb212 Hi there. Thanks for bringing this to our attention. If you can, please log the details here: tfl.gov.uk/help-and-conta…. Our Bus Team will be able to investigate. ^DD

@TfL a man just got on a bus with his kid & scanned a child’s oyster with the kid walking past. Your driver did nothing. This was on a 36. Bus companies need to be fined. This is why our fares keep going up. Because you hire incompetent idiots & inspectors are nowhere to be seen.

@scubasteve1414 Hi, thanks for your message. Romford station is currently part closed - The Elizabeth line is not stopping at this station due to a police investigation. Greater Anglia and Liberty line services are stopping as normal. Thanks ^FR

@TfL just heard that Romford station is currently closed. Is this the case? Thanks

@KirstinFai89886 Hi Kirstin, thank you very much for sharing this with us. I will make sure this feedback is passed on to the DLR team. Thanks, EB.

@TfL I wanted to give a big thank you to the passenger and the guard on the dlr today who helped me when my daughter fainted. Your help and care was very appreciated. I wish all trains had guards on like the dlr

@hayleyed74 Hi, thank you very much for sharing this positive feedback with us! I have forwarded this to the local station management. Thanks, EB.

@TfL want to give a shout out & massive thanks to the woman working at #westfinchley today around 6pm on the barriers!! Our ticket decided it wanted to stay in the barriers & she fiddled around with the machine until she finally got it out for us!! N

@Nabuccodor Hi, thanks for your message. There are currently no planned disruptions for the Piccadilly line on 24 and 25 March. Please check here for updates: tfl.gov.uk/tube-dlr-overg… Thanks ^FR

@TfL @PalmiraWorld Is the Piccadilly line operate normally on March 24 and March 25 ? Heathrow direction ? Thanks

Planned strike action affecting London Underground ⚠️ Planned strikes by RMT Tube drivers will affect all Tube services on: Tuesday 24 March and Thursday 26 March - Morning - normal services expected - After midday - severe disruption expected Wednesday 25 March and Friday 27 March - Morning - severe disruption until midday - Afternoon / evening - services recovering, with some disruption likely until the evening Other TfL services will be running as normal but are expected to be extremely busy. Find out more and check before you travel: tfl.gov.uk/campaign/strik…