@allucharanreddy We understand your concern and are here to help. As we couldn’t identify your account from this post, please email hello@zolve.com or use the in-app chat so we can look into this promptly.
@dreamgov We understand your concern regarding the safety of your personal information. We’d like to clarify that we donot have any account linked to your details and donot share user data. Please email us at hello@zolve.com with more information so we can look into this on priority
@imchhandak We’re really sorry to hear about your experience with your credit card being blocked.
To assist you further, we’ve raised a service request with our concerned team (Request ID: 479189). They will review the issue in detail and work towards resolving it at the earliest.
@bhanukrishna04@Walmart We are sorry to hear about your experience. We have already notified the concerned team, and they are currently investigating the issue under Service Request No. 427824. We will get in touch with you at the earliest.
@abhinav_velaga We’re sorry to hear about your experience and sincerely apologize for the inconvenience. We have dropped you an email under service request #468297 and will provide updates on the same.
Thank you for your patience.
@abhinav_velaga We’re sorry to hear about your experience and sincerely apologize for the inconvenience. We have dropped you an email under service request #468293 and will provide updates on the same.
Thank you for your patience.
@zolve_official
I don't know who suggested you to upgrade your systems but he/she is the pain in your ass.
Your chatbot was very nice before the upgrade , it connects to agent so smoothly and get the things done
This version below is the ...........
@ivinay_m We’re sorry to hear about your experience. For security reasons, we’re unable to locate your account based on this post. Please email us at hello@zolve.com from your registered email ID with relevant details, and our senior team will review and assist you on priority.
Zolve credit card transactions declined for days. Support keeps saying “wait 24 hours” with no fix.
You charge an annual fee but customers can’t use their own card. Unacceptable service.
Escalating this to Zolve leadership and investors. Customers deserve real support.
#Zolve
@Mahihoney79 Thanks for raising this. Certain documents may be requested as part of our standard verification process. Please be assured that any information shared with us is handled securely, and you can drop an email at hello@zolve.com
@zolve_official Ok so I have applied for your credit card , as I am new here in USA and wanted to build my credit score. You guys are insisting on providing full offer letter for approving my card. Not sure why this is a standard to ask for confidential documents.
@androidchikoo We’re sorry to hear about your experience. For security reasons, we’re unable to locate your account based on this post. Please email us at hello@zolve.com from your registered email ID with relevant details, and our senior team will review and assist you on priority.
@zolve_official I've been a customer for ~5 years with significant spend. You removed debit card payment (my usual) with no email/SMS notice, which caused a 7 day delay on a ~$50 bill. This feels like material servicing change without notice. CS refused help. Please review this.
@ADixonProducer We’re sorry to hear about your experience. For security reasons, we’re unable to locate your account based on this post. Please email us at hello@zolve.com from your registered email ID with relevant details, and our senior team will review and assist you on priority.
@zolve_official my credit card has been blocked for over a week and I haven’t received any updates… I need to buy books and it’s slowing my process #help#zolve
@bhanukrishna04 We’re sorry for the inconvenience. Our team has already initiated the investigation and connected with you earlier. We tried reaching you again, but couldn’t connect. Please feel free to reply to the email if you have any further questions, and we’ll assist promptly.
@Zolve_official, I am very disappointed with your help on my refund. I received a refund successfully, but you are not helping me further. Why do you treat customers this way after being a loyal one for over 3 years?
@abhinav_velaga We understand your frustration and sincerely apologize for the experience. Our team has already attempted to reach you, but couldn’t connect. We’ll be reaching out again shortly to ensure this is addressed promptly and resolved end-to-end.
@zolve_official
Last month I haven't received the boost apy for setting up DD , I went through process of SERVICE REQUEST and they had fixed it
Now again this month same issue
Are u expecting to contact customer service every month like this
I am loosing interest for days 🙃
@NillaEastside We’re sorry to hear about your experience. For security reasons, we’re unable to locate your account based on this post.
Please email us at hello@zolve.com from your registered email ID with relevant details, and our senior team will review and assist you on priority.
I don't think nobody on earth should sign up for @zolve_official credit card these people have had my card turned off since 11/11/2025 with no help after I did everything they told me do they have illegal bank practices I'm begging no one use them use me as a example
@abhinav_velaga We attempted to reach you but were unable to connect. We’ve shared an email with you. Please let us know a convenient time to connect so we can address this promptly. Thank you for your time and cooperation.
@bhanukrishna04@Walmart We understand how frustrating it can be to experience refund delays. Our team has already picked this up and is actively working to resolve it. We’ll keep you updated on the service request and ensure this is taken to closure as quickly as possible.
@saiprasad2502 We apologize for the inconvenience caused. We’ve escalated your concern to our team, and a team member will get in touch with you shortly to discuss this further. Thanks for your patience!
Disappointed with @zolve_official. Been a loyal user for 2+ years, but I’m being charged a late fee after being told EXPLICITLY on a call it would be waived if I paid immediately.
I paid the due, yet I'm charged a 100% late fee ($10.12 fee on a $10 transaction).
@_ifepepeyo Thank you for writing to us. Unfortuantely, we are not able to find any message from your end.
So please do drop us an email to Hello@Zolve.com for us to assist you further from our end.
Regards,
Zolve Team.