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@TransportForWM @WMmetro That be great if can as feel few members feel may struggle with it but do need accessible tools on the machines etc

Good afternoon, Ability Life Opportunities; thank you for your comments about the approach to vulnerable passengers and for voicing your concerns about the purchase of Metro tram tickets. Your feedback has been passed on to the Metro’s Operational Manager; they have confirmed that West Midlands Metro did consult with West Midlands Combined Authority’s Head of Accessibility and also worked with different groups who support disabled people. The Metro’s Operational Manager would be happy to discuss this further, should you want to privately provide a telephone number.

@FannyFracker @bhx_official They still should’ve got back

@AbilityLifeWM @bhx_official So was it a month or two months? Big difference.

@bhx_official so when are you going to deal with that issue with my disabled colleague with messaging about it and then we’ve got no response again now was it awful airport you are you said disability friendly I don’t see any of that

@fast_claimHub20 Scammers

@bhx_official I sent an request to you as you were not available on live chat. I’m still waiting to hear back. I’ve heard absolutely nothing.

@TransportForWM not a problem at all I will email it over. I will forward the email I sent to the quality team and send you all the details over. It’s not actually someone that’s registered. It’s someone that’s registering for the surface which makes it worse really

@AbilityLifeWM Thank you for providing this information; I have asked the Customer Services Team Leader to also read it. They ask if you can please email a full description of your issue, along with contact details and your Ring and Ride customer account number.

@TransportForWM As a customer service team at Ring Ride are refusing me to go through to a supervisor manager now I’ve nothing wrong. I’ll just asking for someone and he wasn’t not available so I would like them to respond to me or speak with me about this because it’s very bad.

Morning, Adrian here. I am sorry to hear that you are experiencing difficulties making contact. Are you able to privately provide more detail on your issue, so I can progress this matter for you? Alternatively, you may email the Customer Relations team and will will respond with urgency: customerservices@tfwm.org.uk Thank you for your cooperation.

@TransportForWM Hi, i’ll try and directly message you if it will allow me to or I will email you. I’ve emailed the equity team I was waiting for their response back. I can CC you into the email or forward the email I sent to them to you

@RachelReevesMP Wanker

A proud Britain. A prosperous Britain. A Labour Britain.

@MyLocalPremier why don’t you not reply about the emails? We’ve contacted you three or four times about the situation they were facing and you haven’t got back to us.

@ZarahConnolly Thank you for sharing

🎄 MERRY CHRISTMAS 🎄 If you’re struggling today, reach out to a friend or call any of the helplines below: Age UK: 0800 678 1602 Ability: 0121 630 2015 CALM: 0800 585 858 Papyrus: 0800 068 41 41 Refuge: 0808 2000 247 Shout: 85258 (text) Samaritans: 116 123 You can do it ❤️

@welltory Lies

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@HB_HereToHelp @holland_barrett I will drop you a message now

@ability_life @holland_barrett Hi, thank you for expressing your feedback. Please drop us a DM with more information on how you think we can improve and we will be happy to raise this with the relevant teams. We look forward to hearing from you. Have a great day! Team H&B

@shoezonehelp Anything @shoezonehelp

@shoezonehelp I mean, what difference is it going to be now speaking to your people on email cause I’m not gonna do nothing. I am having to email them but I spoke with that Lisa before and she would absolutely no help at all.

Kings Heath trailblazing on the news! Tune in 4 mins. 34 secs! Check out the feature on our project in partnership with Kings Heath BID about supporting and encouraging business to improve accessibility along Kings Heath High Street. #UKSPF bbc.co.uk/iplayer/episod…