G.Network

@samedaydoctorUK patience. 2/2

@samedaydoctorUK Hi @samedaydoctorUK Thanks for reaching out. We’re aware of the recent service disruption in the London W1 area. Our teams have worked quickly, and we’re happy to confirm that service is now back up and running. We apologise for any inconvenience caused and appreciate your 1/2

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@JoeKeenanTV regards, GNetwork Customer Service Team. 5/5

@JoeKeenanTV return to other providers, that means a great deal to us. Our teams remain committed to supporting our customers and keeping services running smoothly. If you have any further questions or notice anything unusual with your connection, please don’t hesitate to reach out. Kind 4/5

@GNetworkComms we had an outage last night for the first time ever since we signed up with you a few years ago. I was really sorry to see the company’s entered administration. What will this mean for current customers? Don’t want to go back to Virgin, o2, etc.!

@CaptainHippo Thank you so much @captainhippo.

@GNetworkComms Thank you. I hope you get a successful resolution to your current problems.

Hi @GNetworkComms. Just read in the daily mirror that you've gone into administration! What's happening to your service/customers? Best broadband provider I've had!

@CaptainHippo administration. The Administrators, Richard Beard and Rob Croxen of Alvarez & Marsal, will continue to trade the Company for the foreseeable future. Please note, your supply of broadband will continue as normal, and you should continue to pay your bill as normal. The Company 2/4

@CaptainHippo Dear @captainHippo, G. Network Communications Limited in administration (the "Company") Joint Administrators: Richard Beard and Rob Croxen I am writing in response to your query. On Monday 12 January 2026, G.Network Communications Limited was placed into 1/4

@LuxVoxSemper Good Morning, thank you for reaching out. Can you please send us an email with your account details ( order number, email address or address) to customerservice@g.netwotk, and we will aim to assist. Regards, GNetwork Customer Service Team

Hello @Virgin @GNetworkComms gave me your details

@OldLondonW14 Hi there, really sorry to hear about your experience so far — that’s not what we aim for at all. Could you please DM us your G.Network account details or the installation address? We’ll look into this as a priority and get the right team to assist you directly.

Hello @GNetworkComms Kevin murphy, Steve Andrews, Carl Grose, Emmanuelle Recoules, Jon Hurry, Paul Weir... Switched from BT, bought your most expensive FullOn Wifi service. It has never worked. Now can't work in home office. And getting tech support is like chasing ghosts.

@louispilfold Hey Louis, Please send me your full address i will look into this for you

Hi @GNetworkComms my internet has been out for a full day. You closed the ticket even though it is not fixed and you’ve not replied to any support requests or answered the phone. Please advise.

@DomWeldon Hey there! Sorry to hear about the trouble. Please contact our support team at 0203 909 4555 - option 3 or support@g.network so we can locate your account and assist you further with your connectivity issue. Thanks!

@GNetworkComms are you experiencing any network issues currently? I'm shown as connected in my router but can't access the internet.

@Mac_1 We're on it! This issue has been escalated to the relevant department for immediate attention. Thank you for your patience.

@Aberdonianman Hi, thank you for reaching out. Let's get you through to Craig. Please contact us on 0203 909 4555 - Option 1 for our customer service team and a dedicated member will assist you further. Thank you for your patience!

@GNetworkComms your customer service doesnt know and said they would contact me when available, also craig on lve chat was meant to contact me if chat went down as he was looking into it and nothing yet, and that was over an hour ago.

@GNetworkComms Why cant i get a straight answer from you guys. Cable has been laid for a few years. ! person 2 doors down is connected to you, an engineer working on the node outside my house said i can connect to you, but you lot seem to think its not up and running yet.

@Nortje_AP the subject line. I will then be able to locate your account and have this issue resolved for you. 2/2

Noticed that the last post by @GNetworkComms on X was 16 Nov 23, and its reply to a complaint made 6 days ago by another customer was 14 hours ago. Let's see how long before I receive a response 🤔.

@GNetworkComms Poor customer service. Instructions for set up of new Nokia router said it has to be done by 08:00 on +1 day after 11 June 2024. Need technical assistance. No internet. Called numbers listed in instructions for migration dedicated support. No help. 1/2

@Nortje_AP Hi Nortje_AP, thanks your for letting us know about your situation. I do apologise you were unable to use the service after migration. In order for me to locate your account, kindly send an email with your order number to Customerservice@g.network with the Twitter comment in 1/2