Delhi Metro Rail Corporation

@sudhirmmishra नमस्कार, असुविधा के लिए खेद है। निर्धारित प्रक्रिया के अनुसार, यदि रिफंड की राशि में पैसे (दशमलव) शामिल हों, तो 50 पैसे या उससे कम की राशि को निकटतम निम्न पूर्ण रुपये तक समायोजित किया जाएगा, जबकि 50 पैसे से अधिक की राशि को अगले पूर्ण रुपये तक बढ़ाकर समायोजित किया जाएगा।

@OfficialDMRC श्रीमान जी मुझे 10 पैसे वापस नहीं मिले

@OfficialDMRC मै अभी राजीव चौक मेट्रो से राजेंद्र पैलेस यात्रा किया राजेंद्र पैलेस में मेरा कार्डवकम नहीं किया सहायता केंद्र पर बताए कि राजिक चौक पर 2 बार कार्ड पंचबकीय हु ये कैसे हो सकता है राजीव चौक पर मै 1 बार टच किया पैसा यह ज्यादा कटा 21 रुपये जबकि कार्ड से 10% छूट

@Abhishe69095039 @delhimetroapp Any inconvenience is regretted. Remaining 198 rupees Refund has been processed on 20.06.2026 with RRN 617110080412 and same will be refunded within 5-7 working days. Please check the source bank account statement.

@OfficialDMRC I made a ₹200 payment for Delhi Metro via UPI on 09 June, but I have received only ₹2 back instead of the full amount/refund. Kindly check and resolve this issue. UPI Transaction ID: 616099253416. #DMRC #UPI #RefundIssue @OfficialDMRC @delhimetroapp

@SonuKum96155437 @DCP_DelhiMetro नमस्कार, असुविधा के लिए खेद है। कृपया आगे की पूछताछ और सहायता के लिए अपना संपर्क नंबर साझा करें। इसके अतिरिक्त, आप अपनी समस्या का संक्षिप्त विवरण pcms.dmrc.org/careqr/ पर भी लिख सकते हैं।

@OfficialDMRC @DCP_DelhiMetro सराय मेट्रो के पार्किंग में पार्किंग स्टाफ के द्वारा मारपीट किया गया है मेरे साथ। सिर्फ हमने इतना ही कहा कि पार्किंग का रेट लिस्ट का बोर्ड को थे9फ़ बदल लो। इसके बाद मेरे साथ मारपीट उनलोगो के द्वारा किया गया। आप सीसीटीवी में देख सकते हो। 1: 34 के बाद.

@Surya102m Hi, any inconvenience is regretted. Please provide date, time and train id.

दिल्ली मेट्रो की पिंक लाइन (सराय काले खां स्टेशन) पर आज गजब ही हो गया! 🚊🐒 एक 'बंदर भाई' बिना टिकट फुल स्वैग में सफर कर रहे थे। हद तो तब हो गई जब वो सीधे एक लड़की की गोद में जा बैठे और उसे 'किस' (Kiss) भी कर दिया! सहयात्री डर के साए में सफर करने को मजबूर थे।मनोरंजन अपनी जगह है, लेकिन चलती मेट्रो में जंगली जानवर का इस तरह घूमना यात्रियों की सुरक्षा के साथ बड़ा खिलवाड़ है। अगर बंदर पैनिक होकर हमला कर देता तो जिम्मेदार कौन होता?सुरक्षा में इतनी बड़ी चूक कैसे हुई? क्या इन भाईसाहब का चालान कटा? @OfficialDMRC @CISFHQrs #DelhiMetro #SaraiKaleKhan #PinkLine #MetroViral #PassengerSafety #SecurityLapse #DelhiNews

आराम भी, सुकून भी! इस सुहाने शनिवार, दिल्ली मेट्रो के साथ सप्ताहांत की हर यात्रा को सुविधाजनक, सहज और पर्यावरण-अनुकूल बनाइए। #DelhiMetro #ChooseDelhiMetro #SmartSaturdays

@nikita408 Kindly share image of pink URC foil received from station for further assistance. You may write to us at pcms.dmrc.org/careqr/

@OfficialDMRC Please arrange a call since I tried to submit but the station official denied

@OfficialDMRC kindly refund my money as I am not able to recharge my card due to error message in machine

@MdEjaz25040693 @airtelindia @airtelnews Any inconvenience is regretted. Please write to us at pcms.dmrc.org/careqr/ and share the NCMC card number, linked mobile number, screenshot of payment done for further checking.

@OfficialDMRC @airtelindia @airtelnews I recharged with 500 rupees but i didn’t get the recharge, Recharge fail hua tha but pese cut gye the aur TL call bhi utha rha h Kindly do help with details below. Tl Name: Pankaj Mob: 8144503835 My card no. 727334 Airtel card

@KhushbuSrivas10 @pmo @narendramodi Hi, any inconvenience is regretted. Please write to us on pcms.dmrc.org/careqr/ and share the smart card number & payment details (date/amount, Payment order/transaction id of the transactions) for further checking. You may share screenshot of the payment done also.

इन डिब्बों के सही-दुरुस्त रखने की जिम्मेदारी किसकी है? Airtel के card बेचने के लिए। मैं पुरानी दिल्ली मेट्रो station पर 30 मिनट से ज्यादा हो गया लेकिन मेरे card update नहीं किये जा रहे हैं। @OfficialDMRC @pmo @narendramodi

Begin Your Yoga Day Journey with a Timely Ride! Celebrate The International Day of Yoga with DMRC’s special early morning services for a smooth start to your day. #DelhiMetro #InternationalDayOfYoga2026 #InternationalYogaDay #YogaDay

Weekend Mode Starts Here! Choose Delhi Metro for convenient and eco-friendly journeys that make every weekend outing simpler and smoother. #DelhiMetro #ChooseDelhiMetro #SmartSaturdays

@uneasyequation Hi, any inconvenience is regretted. Kindly share the Coach ID and train number for necessary action.

See @OfficialDMRC This is the ladies compartment still why are these men here in ? We girls can't even stand safely because of these illiterate men . This metro way is from shiv vihar to maujpur - babarpur. The picture is from Johri enclave metro station.

@SushilKashyap58 @pwddelhi @LtGovDelhi @DelhiGovDigital @CMODelhi @DelhiPwd @CPCB_OFFICIAL @CPWDGOV @MCD_Delhi @SDMC_Official @p_sahibsingh @gupta_rekha @narendramodi Hi, The mentioned area does not pertain to DMRC.

@PWDDelhi @CPWD_INDIA @LtGovDelhi @DelhiGovDigital @OfficialDMRC The main road is severely damaged with large potholes and broken patches, creating a serious risk for motorists, cyclists, pedestrians, and school children. Several near-miss accidents have already occurred.

मेट्रो के साथ, फ्राइडे बने शानदार! सप्ताह के अंत की भागदौड़ को पीछे छोड़िए और दिल्ली मेट्रो के साथ आरामदायक, सहज और सुकूनभरी यात्रा का आनंद लीजिए। #DelhiMetro #ChooseDelhiMetro #FreedomFridays

@Beingazherkhan Hi, any inconvenience is regretted. The matter is regularly being taken up with the concerned civic agencies/authorities. In case of an issue, passengers may contact the nearest customer care center or call our 24x7 helpline no.155370 for assistance.

@OfficialDMRC I want to ask you why the vehicle is parked at the metro station gate no. 2, even though there is a signboard that says "No parking"?

ADVISORY To ensure enhanced safety and smoother movement, major overhauling work is being carried out on selected escalators at the following Green Line stations: - Maharaja Surajmal Stadium (Concourse to Platform-2) - Peeragarhi (Lower Concourse to Upper Concourse) - Udyog Nagar (Ground to Concourse) - Nangloi Railway Station (Ground to Concourse) - Rajdhani Park (Ground to Concourse) - Paschim Vihar West (Ground to Concourse) Passengers are advised to use the available lifts at respective stations during this period.

Hi, any inconvenience is regretted. Please write to us at pcms.dmrc.org/careqr/ and elaborate the issue. Please share the platform used, payment details (payment order id/date/amount), screenshot of the payment made for further checking. In case the issue is already raised with us, please share concerned complaint reference number to trace your complaint.

@UPI_NPCI @UnionBankTweets @nammayatri @OfficialDMRC It has been 10 days since money was deducted for unissued metro tickets. app crashed, no QR generated, yet merchant kept my funds I have emailed you for chargeback Please reverse this immediately! UTR: 131634123964, Dt 6/6/2026

The National Common Mobility Card (NCMC) is an initiative of Government of India, to have a common mobility card across various transit systems in India. All banks' NCMC cards are accepted in the DMRC network/Airport line . Owing to this, DMRC cards are less in circulation. Further, The Virtual Smart Card is a service introduced by DMRC under the Digital India initiative, which allows passengers the freedom to use smart card facilities through digital means. This facility can be availed via the official ‘Delhi Metro Sarthi’ app. 10% to 20% discount applicable on DMRC Smart Cards is also available on NCMC and Virtual Smart Cards. For more information, passengers may visit our official website (delhimetrorail.com). Further, in case of any such issue passenger may contact senior station officials our call our helpline at 155370 for immediate assistance.

@OfficialDMRC Smart Card not provided At Mayur vihar phase 1 Metro station

@pkaprakash @myogiadityanath @gupta_rekha @CMODelhi Any inconvenience is regretted. Corrective action is being taken in this regard. However, the area has been cleaned.

@OfficialDMRC please look into the water logging in our World class metro station at Botanical garden. This is daily situation at the entry point of the station. We are facing this problem more than a week, no solution. @myogiadityanath @gupta_rekha @CMODelhi

@KaranSahu66169 Any inconvenience is regretted. Refund for the mentioned transaction has been processed on 25.05.2026, with RRN: 614520944978. Please check the source bank account statement for the mentioned RRN. In case of an issue passengers may reach us at pcms.dmrc.org/careqr/

@OfficialDMRC I had recharged a metro card for Rs 300 but that recharge failed, the money was not credited to the metro card and the money was deducted from my account, it has been more than 15 days.

The National Common Mobility Card (NCMC) is an initiative of Government of India, to have a common mobility card across various transit systems in India. All banks' NCMC cards are accepted in the DMRC network/Airport line . Owing to this, DMRC cards are less in circulation. Further, The Virtual Smart Card is a service introduced by DMRC under the Digital India initiative, which allows passengers the freedom to use smart card facilities through digital means. This facility can be availed via the official ‘Delhi Metro Sarthi’ app. 10% to 20% discount applicable on DMRC Smart Cards is also available on NCMC and Virtual Smart Cards. For more information, passengers may visit our official website (delhimetrorail.com). Further, in case of any such issue passenger may contact senior station officials our call our helpline at 155370 for immediate assistance.

@OfficialDMRC Please clarify whether DMRC Metro One Cards have been officially discontinued. New cards are reportedly still being issued but at several Yellow Line stations commuters are being refused Metro One Cards and asked to buy Airtel Metro Cards instead. Kindly clarify