Vanessa H. 💫

@bookingcom I'm aware of all that and I already sent you messages through here and through the platform months ago. My concern is that it took bookingcom 5 months to acknowledge the data breach (with an email from Bookingcom I received yesterday)

Hi Vanessa, we understand your frustration and regret the experience you’ve had. In order for us to provide more details, please send us a private message. If you continue receiving WhatsApp messages claiming to be from Booking.com, we kindly advise you not to click on any links contained in those messages. We appreciate your cooperation.

Thanks @bookingcom for not telling me until now that almost 6 months ago your page was hacked and that's why I was contacted by a stranger with all my booking details via WhatsApp. Now I'm terrified of booking anything with you 🙄

@bookingcom Sorry but that's the same generic message I received 3 times back in November when I reported your security breach

Hi Vanessa, we regret the experience you’ve had and understand your frustration. In order for us to look into this further, could you please send us a direct message with the following details associated with the WhatsApp messages you received: • Confirmation number: • Pin code: • Name on the reservation: Additionally, we kindly advise you not to click on any links contained in those WhatsApp messages if they appear suspicious or are not from official Booking.com channels. Please note that our Social Media Team does not operate in real time. For immediate assistance, we recommend contacting our 24/7 Customer Service Team. You can find their contact details here: book.i.ng/6187sImrv. We appreciate your cooperation and will continue supporting you once we receive the requested information.

@CR1337 @bookingcom I reported it back in November! Almost 6 months ago

Reddit user allegedly reported a security breach to @bookingcom, however, they claimed that everything was fine. That was 2 weeks ago, now they are starting to send out emails, saying: "[...] we're writing to inform you that unauthorized third parties may have been able to access certain booking information [...]" Instead of renting a HQ building for $28 million per year they should invest a bit more in keeping the data of their customers secure!

@bookingcom hi, is there any problems with your chats in the app? I'm awaiting for a reply from a previous request for an update from your customer service from the app since the 4th but nothing so far and now I can see I can't send any new messages to that chat

I still have the parcel with me, BTW. And tried contract you by email.

Hi @InPostUK trying to send a vinted parcel using a digital QR code label.The guy at the parcel shop had trouble scanning the code,he says it does not work.But I have receive update from vinted saying the parcel it's on its was minutes after the parcel shop tried to scan the code

@monzo But it has been two hours, that sounds more than a little longer. I'm thinking maybe they didn't get my message?

@Vanehere Hi Vanessa 👋 We're so sorry to hear our team hasn't been able to reply to your message yet. During busy times it can take them a little longer than we'd like to reach out, but please rest assured someone will get back to you as soon as they can. Thank you for your patience. twitter.com/messages/compo…

Hi @monzo, how can I speak with one of your members from the help team? I tried the online chat in the app but have been waiting for the last two hours 🤔

Missing everything about Thailand so much 😭

Hey @WesternUnion I sent money to my sister and she tried to collect it but agent said the tracking number is not correct. Tried to track it via my online account and it says the number is incorrect. The money is correct but your system does not want to recognise it 🤔

2024 CHAMPIONS: Spain 🇪🇸 #EURO2024

There’s a growing Spanish community in Scotland, and we paid them a visit ahead of the Euros final… 18+ BeGambleAware | #Euro2024

@studentbeans I have tried 3 codes from your website, none of them work!

Did you guess it right? 👀 #uniproblems #unistudents #unilife #studentlife

Tomorrow I'm going to a festival for the first time ever, for a friend's birthday! Any tips on how to survive would be appreciated 😄

Hi @CostaCoffee, does your coffee shop in Kingston hospital opens today?. I was dying to buy a coffee but the staff that worked last night was closing the shop 🤔

It's really annoying when you leave a good tip to your @Deliveroo driver, only to find out there are missing items in the bag. For example, the nice cold cokes you were looking forward to drink #epicfail #deliveroo 😒

@CostaCoffee It has happened at the Costa in my uni, and the Costa at the hospital I'm on placement, and another one more, so it seems to be the normal. Flat whites are meant to be small 🙈. I'll just ask for a cortado from now on 😂

@Vanehere This doesn't sound right, Vanessa? - Becca

Today I discovered that a cortado at @CostaCoffee is really a flat white and a flat white is really a small latte 😅

You cannot replace a doctor with a physician associate. I’m explaining why in my newsletter tonight. The government is flooding the NHS with lower-skilled workers to reduce the quality of care offered by the NHS, and aid the proliferation of private healthcare in the UK.