Bernard

Remember these #staples easy buttons? No matter how hard it is to grasp a concept after understanding it I press the easy button. Keep telling yourself it’s easy until it is! #positivereinforcements #CCNA

It’s been a very eye opening experiment. Shockingly, it appears that there is no one at @Lowes that cares about the customer. Will you guys honor my purchase? Where’s the customer relationship management?#corporateresponsibility #corporateaccountability #consumercomplaint @ABC7

I need to share my experience with @Lowes. I paid for TWO Ego mower kits, each with 4 batteries + a charger. My receipt confirms it. Days later I’m being told the batteries are missing— and Lowe’s refuses to honor the sale @LowesCares, @EgoPowerPlus, @ConsumerReports #LowesFail

Last week an @Lowes executive customer relations rep told me she would reach out to the merchandising to resolve this and I have not heard back yet maybe Mr. @MarvinREllison can look into this. It’s been 14 days I’m not confident in who’s been “looking in to it”

I’m still waiting on @Lowes to resolve my order issue. Businesses show their true values in how they handle mistakes. This is a chance to prove your commitment to customers by resolving my missing battery issue. Respectfully waiting for resolution. #CorporateAccountability

How do I fast forward this fight so I can get to the main event? 😎 #CaneloVsCrawford

Why is Mario Lopez at the desk? #netflix #CaneloCrawford

1. Shift Your Mindset: Complaints Are Data, Not Drama The first step is reframing how you see complaints. Too often, they're treated as isolated fires to put out, rather than as data points revealing deeper patterns. #lowesfail @lowes #dobetter linkedin.com/pulse/how-turn…

I called the store before going. They confirmed the mower kits were there after putting me on hold and checking. I drove 1hr and 3 employees assisted me in my purchase. Your POS (point of sale) system didn’t reject it. What happened between 09/01 & 09/05? @Lowes @MarvinREllison

Lies, for almost a week I was excited about the deal I hunted for and found. Days later a manager says the batteries were probably stolen from the display mowers. Hmm 8 ($500) batteries go missing and a store with at least 3 managers and no one bats an eye? Sketchy. #lowesfail

@Lowes I’ve DM’d you guys and the general energy I receive is “let’s table that” No one is doing anything which is why I’m voicing my issues online 🫤

@bernardsworld Thanks for reaching out! We'd like to learn more. Please DM us the name on the order, phone number, email, order number and store location (if purchased in-store) so we can help.

I can’t wait for Megan 2.0 @peacock

Retail giants like @Lowes must remember: customers aren’t just receipts. We expect honesty, accountability, and delivery of what we purchase. @MarvinREllison #LowesFeedback #CostumerComplaints #LowesReview #ShopSmart #CustomerSatisfaction #scammed

I spoke with a woman from Executive Customer Relations who assured me she would reach out to @Lowes merchandising team to assist in resolving this matter only to get a call from a Dustin H. a day later to push me to ask @EGOPowerPlus to cover missing items under their warranty

Business Principles Support This: Any business owner is taught that once money changes hands, the seller is responsible for delivering the product as described If a customer is sold a kit with multiple components, the seller must ensure the customer receives all of them @lowes

So the question is simple: How do 8 batteries go missing from a sale, yet Lowe’s won’t make it right? Customers shouldn’t have to chase down what they already paid for #CustomerServiceFail #dobetter #consumervoices #lowesfail #accountability #RetailNightmares #FrustratedCustomers

@Lowes Done

@bernardsworld Thanks for alerting us to this issue, Bernard. Please DM us the name on the order, phone number, email, order number, and store location, so we can look into this further.

@Vengeance08 @Lowes @LowesCares @EGOPowerPlus @ConsumerReports Telling me the batteries went missing shouldn’t be the end of your statement. Good business is, “We screwed up on our part. We’re going to engage our supply chain to acquire those batteries. Sorry for the delay” not “Take it “as-is” and buy the batteries” it wasn’t sold that way

@bernardsworld @Lowes @LowesCares @EGOPowerPlus @ConsumerReports @Lowes unacceptable you need to honor the sale. If you're unable to honor the sale this will push consumers to go purchase things from your competitors

@Lowes This is actually insane. For the past week I’ve been emailing someone in your executive customer relations department as well as contactsocial@lowes.com to no avail. I get the run around and they want me to buy the missing batteries and take the mowers without them unacceptable

@bernardsworld Hi, Bernard - Please reach out to us via DM, so we can look into this for you. In your message, please include your name, email, phone number, and the order number. One of our team members will respond as soon as possible. Thank you.

I even called Ego directly. They confirmed that their warranty only covers defects, NOT missing items. That means this is 100% Lowe’s responsibility. @Lowes @EGOPowerPlus @LowesCares #customerservicefail #retailaccountability #lowesfail

Here’s the thing: a receipt is proof of sale. Once money changes hands, the business is responsible for delivering ALL items sold. If the product is incomplete, the seller must fix it — not push it off on the customer. #CorporateAccountability @Lowes @EGOPowerPlus @ConsumerRights