nidi

@BootsHelp Why on earth have you responded to every post on my account? Surely just responding to the one to do with @BootsUK? Also, how do you confirm my identity when Boots has no knowledge of my date of birth in the first place?

@nidi_4 Hi, To protect your personal information and comply with GDPR regulations, we need to confirm your identity before discussing any details about your account or order. This helps ensure your data stays secure and is only shared with you. Please Dm to discuss. Thanks, Thomas twitter.com/messages/compo…

@BootsUK I made a complaint, and apparently my complaint can only be responded to if I supply: my full name, DOB, full address, amongst other information. Do you need my passport and blood type too? Why the need for so much information? Seems excessive. I think ICO would agree

I made a complaint to @BootsUK about their customer service. Apparently, among other details, they also need my full address and date of birth to reply. Do you need my passport and blood type too? Seems excessive, pretty sure the ICO would agree.

Over the last week I’ve had 3 separate parcels labelled and delivered fo me by @evrisupportline that I didn’t order. Tried getting in touch with evri so that these customers might get their goods but all I got was a bot response. Poor customer experience for everyone involved

@Kahlissee @SpencerGuard are these the civilian measures you were talking about?

@virginmedia This just takes me to the website?

@nidi_4 Hi Nidi, NB isn't here right now but I can take a look. You can reach me here 👉 virg.in/A-R ^AR

@virginmedia have on two separate occasions told my elderly father that they will pick up their equipment, made him wait in for the 4 hour slot, not turned up and then sent him letters threatening a fine. Sort this out asap please.

@virginmedia Hi, can we try again please?

@nidi_4 Perfect, please pop the following link into a web browser where you'll then see a chat link appear in the bottom right hand corner after around 10-15 seconds. When you see this, please enter your details to start the chat. virg.in/N-B NB

@virginmedia Hi, yes I am

@nidi_4 Hi there, just popping over a message to see if you are free for a webchat now? NB

@virginmedia Yes. Please dm details

@nidi_4 I can understand that this would be frustrating and worrisome. Would you be free for a webchat at 12pm on Monday so I can assist with this? NB

@virginmedia Today 8am - 12pm. It’s incredibly frustrating for him to wait around, and to top it off he’s worried about the extra fee!

@nidi_4 Hi there 👋 Sorry to see that the team have not picked up your fathers equipment as promised. This certainly isn't the level of service we'd expect. When were the team last due to pick this equipment up? NB

@virginmedia @O2 Today

@nidi_4 As long as you have an O2 SIM and Virgin broadband this should be active. When did you last speak to @O2 about this? ^AC

I’ve been duped by @virginmedia and @o2. Was sold a Volt package yet none of the extras are available and my bill hasn’t reduced as promised. The only change they successfully made was thing me in for another 18 months. What kind of customer experience is this?

@virginmedia Yes, the sim is from o2, although I’ve had the contract a year. I renewed with Virgin at the end of May with appt benefits, which are activated via o2 app. O2 are saying I need to have a mobile phone with virgin to be eligible, which isn’t what virgin told me. What a mess.

@nidi_4 Hi there, we are so sorry to hear that this has happened! Have you had the SIM via O2 and activated the Volt benefits via the O2 app? ^AC

@iamxenny I know! This was about 10 years ago, my first time interviewing with senior leadership for a job in a large MNC. When they pointed it out I was mortified. I think they found it quite funny!

@nidi_4 Omg 😂😂😂😂 idk why but this is hilarious. This should be your badge of honor since it was such an honest mistake gone so so bad

#dearintern For years I used a CV without changing the “Interests” section where it said “Volunteering in Kampala, Uganda where I disabled and orphaned children.” It wasn’t until I was in an interview and was asked about it that I realised I left out the word “taught”

@NOW I started from nowtv.com . It’s not just me, according to online reviews it seems to be a common occurrence

@nidi_4 Thanks for making us aware, Nidl. If you are placing an order on our site directly you won't be redirected to any 3rd party sites. Can you tell us which site you are starting from? ^GS

@NOW signing up to NOW TV there’s a redirect to a scam website neread.com that steals money. Are @NOW aware of this?

@DPDgroup_news Tried that. Got an unhelpful response and no one got back to me when I messaged back.

@nidi_4 Hello and thank you for reaching out to us, Nidi. We are sorry to read this. Please contact us through DMs so we can assist you. Kind regards.

@SharkHomeUK was very excited about my hairdryer arriving for my birthday. Ruined by the abysmal service of your delivery partners @DPDgroup_news. Driver delivered to a neighbour but didn’t attempt mine (I saw happening). Contacted DPD just to be ignored by customer service.

@SharkHomeUK @DPDgroup_news No luck so far. Still talking to the bots. Do DPD still hire humans to manage customer experience? Can’t spend another day waiting for indecisive drivers and bad customer service, so will let you know if I love it, if I ever get it!

@nidi_4 @DPDgroup_news Hi Nidi, I'm sorry to hear that this has happened! I hope you have managed to collect your Shark hairdryer and that you love it as much as we do :)