CenterPoint Energy

We're excited to announce the launch of our state-specific accounts here on X. Find us now @CenterPoint_TX, @CenterPoint_IN, @CenterPoint_OH and @CenterPoint_MN. This primary enterprise account at @CenterPoint isn't going anywhere but we encourage you to follow these new regional accounts for the latest updates and content tailored to your community. Learn more: centerpointenergy.com/en-us/corporat…

Safety, reliability, and service - every day, in every season. Proud of our natural gas crews and the commitment they bring to our customers.

@Heath4Hoosiers Hi – I’m sorry for the long wait time you’re experiencing, and I understand your time is valuable. Our phone agents are assisting customers as quickly as possible. Please send me a direct message with your account details and any questions you may have.x.com/messages/compo… CC

As many community meetings & get togethers that @CenterPoint throws to try to placate the folks they're robbing from, you think they would have people to answer phones instead of making us wait over half an hour to be robbed. #RobberBarons #Centerpoint #Energy #Indiana

@ajay_shukl working for you, just let me know and I’ll be happy to reach out on my end. x.com/messages/compo… DS 2/2

@ajay_shukl Hi, Ajay - I’d really like to help look into this for you, but I wasn’t able to find these addresses with information you shared. Please send me a direct message with the ESIID number for the addresses, and I’ll be happy to take a closer look. If the direct message link isn’t 1/2

Trying to get a gas connection for last three months. @CenterPoint energy is giving a run around for more than 100 days. Been lied to, misguided and nothing is done. No one in that company takes responsibility any more! Caused me thousands of dollars and still nothing.

@TracyMi52271351 Hi - I'm so sorry to hear about your experience. If you’re still without service, please send me a DM with your account number and full service address. I’ll be happy to look into this and see how I can help. x.com/messages/compo… VR

@CenterPoint you turned off the gas to my home for repairs on our street. I was out of town when you randomly made decisions and then expected residents to be home. I flew home from a family emergency and I am on day 3 of your not returning to check out my hot water heater per your demand. My street has been under construction for a year. Today, day 3 and I was promised someone would be here today before 3:30 p.m.and that I would receive a call a few hours in advance of their arrival.. I have to leave again at 3:30 today and no one has called. I flew home for this shit & I have been met with not one but three hang up calls when you're supposedly transferring my call to a supervisor. Don't ask me to DM, I'm sick of the pretense. If posting on a flipping media site is what gets your attention, YOU HAVE A SERIOUS PROBLEM WITH CUSTOMER SERVICE. Big organizations worry more about being called out on Social media than taking care of their customers. I'll continue to use it to get some service for the $ you are paid for a service you're obligated to provide if you're receiving money. You then tell me, today, 1:14 p.m. that my servuce call is out to a 3rd party who only works M-F. It's my 5th phone call to Ctrpt today at at 1 p.m. your employee Shani tells me "well, this is the first I've spoken to you and if you want a solution you'll stop raising your voice. This is your fault. When you set 3 appts for Fri, Sat, and Sun with a 3rd party who only works M-F, why wouldn't you tell me that on my 4 previous calls today, or Saturdays calls or Fri until 8 p.m.. You lied and I purposely flew home to get this taken care of and you set a scheduled time for today, Sunday between 10 and 3:30. Now your trying to say you've called me several times... news flash, your phone logs incoming and outgoing and you haven't called since Wed. You just said i wouldnt be hearing from anyone until Monday, but say youve reached out several times today. FU! I'm going a lot further with this complaint. Turning off gas and not notifying customers mIght find you in some hot water. We will be filing a public complaint with the PUCT first thing Monday & any additional governing body.

@dashjdk Hi there - I'd like the opportunity to learn more and see how I can help. Please feel free to send me a direct message with your name and full-service address. Thanks. x.com/messages/compo… EA

@CenterPoint I’ve made two phone calls today about getting someone out to my property concerning a structural integrity issue with the power lines that run through my back yard. And twice no one has come and a text has been sent saying the issue is taken care of. It’s not…..

Ahead of this weekend’s severe weather forecasted for the Greater Houston area, CenterPoint has activated its Emergency Operations Center and is pre-staging crews to be ready to respond to any potential impacts to service. Learn more: ow.ly/iheT50YqrOk

@becca_schmecca Hi - I'd like the opportunity to look into this for you. Please send me a direct message with your name, full-service address, and account number. Thanks! x.com/messages/compo… CC

last time I checked (literally a few days ago) I had a credit on my account. today I get an email that my payment is late??? @CenterPoint get it together please

@realShawNshawN I'd like the opportunity to look into this for you. Just send me a direct message with your name, full-service address, account number, the date and time, and more details. x.com/messages/compo… CC

@CenterPoint your "service" team came did no service or even knock despite a sign. Worst exp ever. Fix this soon or i will do something

@SteenzTX Hi there - I’m sorry to hear you’re having trouble with our website. Please feel free to send me a direct message with more details about what you’re experiencing, and I’ll gladly look into this for you. Thanks! x.com/messages/compo… EA

For anyone needing to pay their @CenterPoint bill online? Their authentication through the new site is wack. Bypass by going to the CenterPoint One Time Pay. It’s old but it works. After you get past that authentication, you’re in. Pay there or go back to the new area. Good luck!

@realShawNshawN I hear you. If you change your mind, feel free to send me a direct message with your account information and more details. Thanks. x.com/messages/compo… CC

@CenterPoint So i can waste even more of my time?!

@CenterPoint your staff did NOT knock and left a note nobody here. Complete lies. I have a DOG that barks when anyone shows up. Most unprofessional staff ever

@KCamTTU Hi, Kyle - I understand losing power isn't easy. If you'd like, please feel free to send me a direct message with your full-service address and the account holder's name; I'll be happy to take a look into your outage history. x.com/messages/compo… EA

I like how @CenterPoint has a monopoly on power in Katy and we lose power every 3 months for hours to days at a time. Good work guys

@ACTREEL Hi, Richard - I know being without power isn't easy. Please send me a direct message with your full-service address, along with the account holder's name, and I'll gladly look into the outage details for you. Thanks. EA

@CenterPoint Having our lights cut on and off continuously fucks up computer equipment. Get your shit together!!

@mahsaamini84 Good morning, Mahsa - thanks for reaching out. Please send me a direct message with the full-service address, and I’ll be happy to look into this and see how I can help. x.com/messages/compo… DS

@CenterPoint Case number: 39228054 I have been waiting since February 9th for an ESI ID to be generated. My construction is at complete stand still and customer service keeps saying a few more days. Can someone please escalate this?#Houston #CenterPointEnergy

Hi, Jake – my team is actively working to get the website and automated system back up and running. We don’t have an estimated time just yet, but they’re working to resolve it as soon as possible. I'm sorry for any inconvenience. If you have any other questions, feel free to send me a direct message. x.com/messages/compo… VR

Hey @CenterPoint, any idea when your website will be back? I'm trying to pay my bill.

Hi, Christopher- I’m sorry for the trouble. Our team is aware of the issue and is actively working to get it resolved. If you’d like, feel free to send me a direct message with your account number, full-service address, and any questions, and I’ll be happy to help. x.com/messages/compo… DS

@CenterPoint why does it seem so hard to get to support? Your website & call system needs help. Your website really is the worst.

Hi, Michael - I’m sorry to hear you didn’t receive the level of customer service we strive to provide. I’d like to take a closer look and see how I can help. Please feel free to send me a direct message with your full-service address and additional details. Thanks. x.com/messages/compo… DS

@CenterPoint, how do I report interactions with your customer support? I had two of your representatives just bald-faced lie to me, even after asking clarifying questions yesterday. That and a lot of incompetence among the 7 different people I had to speak to.

National Engineers Week is a time to celebrate problem solvers. It’s a good moment to recognize the work our engineers do every day to keep energy systems operating safely and reliably. From designing and maintaining electric and natural gas infrastructure to integrating new technologies that strengthen resiliency, their work directly supports the communities we serve. Our engineers power key improvements across our system, turning long‑term planning into real progress. Their work may happen behind the scenes, but its impact is clear. #NationalEngineersWeek