CenterPoint Energy

We're excited to announce the launch of our state-specific accounts here on X. Find us now @CenterPoint_TX, @CenterPoint_IN, @CenterPoint_OH and @CenterPoint_MN. This primary enterprise account at @CenterPoint isn't going anywhere but we encourage you to follow these new regional accounts for the latest updates and content tailored to your community. Learn more: centerpointenergy.com/en-us/corporat…

@JustinB06025686 Hi there – I know being without power, especially when it’s hot, can be frustrating. Feel free to send me a direct message with your full-service address, and I’ll gladly look into the outage details for you. Thanks. x.com/messages/compo… BT

@CenterPoint charges me out the ass for energy and I’m sitting in the heat mid summer cause they can’t keep a stable connection! You are a joke as a company and should be dismantled.

@drdedrickbrooks Hi there - I'd like the opportunity to learn more and see how I can help. Please feel free to send me a direct message with your name, full-service address and more details. Thanks. x.com/messages/compo… VV

@CenterPoint your groundwiring sucks why should customers pay to get an issue fixed that you installed that is faulty. Improve ground wiring equipment and protection

@revbenedetto Hi - being without power is hard. Estimated restoration times are as accurate as they can be and continuously updated as crews assess damage and determine the repairs needed. Once available, ETA's will be available on our Outage Tracker: CenterPointEnergy.com/OutageTracker. VV

hey @CenterPoint why do the poorer neighborhoods who've had outages since 11am have no restoration ETA, but wealthy neighborhoods who've only been out for the past 30 mins have ETAs? what exactly is the explanation? my cold food that I just bought yesterday is going to go bad

@MickTheOcho Hi there - I understand losing power isn't easy. If you'd like, please send me a direct message with your name and full-service address. I'll be glad to take a look into the outage details. Thanks. x.com/messages/compo… VV

@CenterPoint 7+ power outages in less than 24 hours, what kinda bullshit ass equipment you guys installing out there?

@HassanLammis Keep in mind this channel is monitored Mon-Fri, 8 a.m. - 5 p.m., excluding major holidays. BT

@CenterPoint I have been without power since 1152a. What is the deal? To do major repairs on whatever it is in the middle of the day in Houston. @CenterPoint you are quick to raise prices on the consumer. Charge a penalty fee if there is a late payment. Still waiting on the power

@HassanLammis Hi there – I know being without power for long periods of time isn’t easy. Feel free to send me a direct message with your full-service address, and I’ll gladly look into the outage details for you. Thanks. x.com/messages/compo… BT

@alicelee032 Hi, Alice – I understand how important reliable electric service is, and I’d like opportunity to take a closer look at your outage history for you. Feel free to send me a DM with your full-service address, and I'll be happy to see how I can help. x.com/messages/compo… BT

@CenterPoint I’m getting all my neighbors to file PUC complaints against you all since you can’t do your job. You won’t take one from me seriously but how about fifty?? Bet. We’ve all been out of power for hours every day this week and you have given piss POOR SERVICE

@Igermaz Hi, William - I'm sorry to hear about your experience. I'd like to take a closer look at this for you. Please send me a direct message with your account number, full-service address, and more details. Thanks. x.com/messages/compo… VV

@CenterPoint have lived in my house 20 years with same meter and you decide to change my meter twice in 6 months both times your contractors can not get water heater going and break the valve resulting in no hot water plus the expense of a plumber. Unacceptable!

@sudden47 Hi there – I know being without power isn’t easy. Please feel free to send me a direct message with your name and full-service address, and I’ll gladly look into the outage details for you. Thanks. x.com/messages/compo… BT

Whats the status of the outages? Its been over FIVE hours with no updates @CenterPoint

@KingJSTA2 Hi there – I'd like to learn more and see how I can help. Please feel free to send me a direct message with your name, full-service address, and more details. Thanks. x.com/messages/compo… BT

.@CenterPoint, what are y'all doing man 🙄🤬🤬🤬

@MonstarPwns Hi there – thanks for reaching out. I’d like to learn a bit more and see how I can help. Feel free to send me a direct message with your name, full-service address, and a few more details. Thanks. x.com/messages/compo… BT

@CenterPoint will make you and your family go without utilities for 2 weeks while they literally giggle on the phone that you can’t have service because of the previous occupants debt??? Heck yeah great 250th FREEDOM!!!

@BBert04 Hi, Brad - I understand how important reliable service is. Please feel free to send me a direct message with your full-service address, and I’ll be happy to take a look into your outage history for you. Thanks. x.com/messages/compo… BT

@CenterPoint my power just went off for the 3rd time today I know of. At least 10 times in 2 weeks. What happens if there is actually a hurricane?

@purple_grid Hi – I know being without power isn’t easy. If you’d like, please feel free to send me a direct message with your full-service address and I’ll gladly look into the outage details for you. Thanks. x.com/messages/compo… BT

8 hours already without power. Then finally @CenterPoint says it’s fixed. “Oh, wait. Sorry, not fixed. Maybe we’ll have it fixed in another 3 hours. Maybe not.”

@gunkshake Hi - I understand the importance of your service. If you still need help, please send me a direct message with your name, full-service address, and more details. Thanks! x.com/messages/compo… CC

@ygcali Hi there - I'd like to see if there's anything I can help you with. Please send me a direct message with your name, full-service address, and more details. Thanks. x.com/messages/compo… CC

@CenterPoint worst company ever

@RSCardCollector Hi there – I understand how important communication is. I’d like to learn more and see how I can help. Please feel free to send me a direct message with your name and any additional details. Thanks. x.com/messages/compo… BT

@CenterPoint is a joke of a company to work with. they've blamed everyone else and refuse to take responsibility for their lack of communication. Horrible to work with!

@ATXPatriot17 Hi there - I’m sorry to hear you’re having trouble with the website. I’d be happy to take a closer look and see how I can help. Feel free to send me a DM with a few more details, including the URL you’re using. Thanks. x.com/messages/compo… BT

The most crooked company in the US is @CenterPoint Prove me wrong! You guys are absolutely horrible. Your website doesn’t work, doesn’t process payments, then you turn off gas for non payment and then charge exorbitant reconnection fees. Screw you!

@HoffDMan Hi, Andrew - I'd like the opportunity to learn more and see how I can help. Please feel free to send me a direct message with your full-service address and more details. Thanks. x.com/messages/compo… VV

@CenterPoint by far worst costumer service experience to date called help line got passed around like a rag doll then once 7:00 hit I get sent to a survey. Problem is not solved.

@ShannonCrumpler For billing questions, I’d recommend having her reach out directly to her REP. If she has questions about recent readings, she’s welcome to send me a direct message with her name and full-service address, and I’ll be happy to help. x.com/messages/compo… BT

@CenterPoint @GexaVoice is giving my daughter the run around @haycrumpler electric bill for her apt went from $150 to $900. After meter investigation of a faulty meter they are now saying it’s fine and she owes the bill. This is not ok and needs immediate attention

@ShannonCrumpler Hi, Shannon – thanks for reaching out. Although we own the electric equipment and deliver the electricity in the Houston-area, we are not a Retail Electric Provider (REP), and I’m not able to view your daughter’s bill. BT