Pro Plan

@TransRapid We’re relieved to hear he’s feeling better, and it’s great that there's a support case already. If you have any further questions or would like a follow‑up at any point, please don’t hesitate to DM us. We’re always here to help. Thank you for keeping us updated!

@ProPlan He has made a decent recovery. He was barely able to get up for a good day and a half. Now has some bit of food aversion even to the replacement bag, Opened a support case via phone.

Dog is sick from some bad batch of @Purina @ProPlan Large Breed Puppy. Emergency room now. Shipped from @Petco to Los Angeles on Thursday. Upon investigating further, the kibble was super sour smelling in the middle. Here comes the recall...

@sandrak78023 Bugs have no place in your dog's food, and we take that seriously. We want to make this right, and we're committed to learning more and addressing any concerns you may have. Send us a DM to share more details. Thank you.

@ProPlan @Purina are you able to explain what the moths, larvae and cocoons are that have infested our dogs food. Repeatedly.

@MylesNelsonPL Oh no, that’s definitely not okay. We’re sorry you experienced this. We understand how unpleasant this must have been, and we want to help right away. Please send us a DM when you have a moment so that we can learn more.

Hey @Purina there are bugs in your @ProPlan dog food. This is the second time this has happened to us in four years. I’m not a dog food scientist but I don’t think I should be feeding them your food anymore

@1ifbyland2 We are terribly sorry to see this. We apologize that you received our product in this condition. The situation you encountered is an unusual occurrence, and certainly not typical of our products. When you have a moment, please send us a private message, so we can learn more.

@ProPlan can you explain why every can I open is not filled?

@claire_lou09 We're sorry to learn this. While you've reached out to the team for US and Canada consumers, please visit purina.com/international-… to contact the Purina team in your country.

@ProPlan I placed my 1st order and it was due for delivery today, only it’s been damaged in transit. I contacted your customer service for a replacement, and was advised my delivery cannot be upgraded to premium ‘as the system can’t do this’. Not a great first experience!

@krmtly61 Thanks for reaching out. To serve you best, please visit purina.com/international-… to contact the Purina team in your country.

@ProPlan hello. Do your products (especially the one in the picture) containe pork derivatives ?

@BSkywatcher We've received your DM and have responded to you there. Please check your messages when you have a chance.

@ProPlan why is a brand new bag of puppy pro food covered in worm larvae?

@AlecaOb Hi. While the packaging changed slightly in October of 2025, the formula remains the same. Please send us a DM for more information.

@Purina @ProPlan Why did you change the formula?! BAD DECISION ❌ my pets used to approach instantly and now don't want even taste it 😭

@GinaValdez We're sorry to hear about your experience with Pro Plan Veterinary Diets HA Hydrolyzed Vegetarian Canine Formula. This isn't typical. As pet owners and lovers, we prioritize safety and quality in the foods we make. Send us a DM so we can assist you further. Thank you.

@Purina @ProPlan did you change your formula for the hydrolyzed vegetarian formula? This is the 2nd bag I receive of kibbles with odd shapes and textures.

@4LoveofCupcakes Thank you so much for your wonderful feedback! We are thrilled to hear that. If there are any questions or concerns, please don't hesitate to reach out - we're here to help.

I want to thank @ProPlan . Their customer service regarding a troubling experience has been impeccable!! I am grateful they worked with me to provide a very positive outcome. Other companies should treat their customers as well!!!

@kellynn23 Thanks for the question, Kelli. The meat by-product in this recipe is from cattle/swine, and doesn't contain any chicken. If you have any other questions, please reach out to us via DM; We're always happy to help.

@ProPlan can you tell me if in this beef recipe, the meat by-product would be from cow? Or could it contain chicken?

@hikaeunbabe @Purina @PurinaONE We’re so sorry that you encountered this and are glad you reached out to us. The trust you put into us is taken very seriously, and we understand how upsetting this experience is. Please send us a DM, and we'd be happy to help.

@ProPlan Absolutely disgusted with your products. It has been TWICE now that I’ve found BUGS and WEBS in my dogs food. Both pro plan but one was puppy and one was adult. My babies are my pride and joy and I cant believe yall are selling contaminated products, MAGGOTS MOTHS WEBS

@LoverManGenius That's gross, and we’re sorry it happened. This isn't typical. As pet owners and lovers, we prioritize safety and quality in the foods we make. Send us a DM so we can assist you further. Thank you.

Hey @ProPlan I read the ingredients to the new food I bought for my puppy. I think there has been a mix up on your end because you did not include bugs in the ingredients list. Wtf is this

@nadiaface We're terribly sorry to hear this. The foods we make for your pets are the same foods we feed ours. Safety and quality are our top priorities. Please know we've responded to your DM.

Wondering what dog kibble I should switch my SENIOR dog to? This is the 3rd bag in less than 6 months that has worms inside of it. @ProPlan @PetSmart probably thinks we're taking advantage of their return system but what the heck. Which one of the two isnt storing their food ok?

@minnie_mariel Hi. We're sorry to share that due to how your settings are selected as, we are receiving an error when sending you a message. Please send us a DM, so we can help you further. We look forward to hearing from you.

@ProPlan you guys sell bags with bugs in them now??? Opened a brand new bag to be shocked that there’s flying bugs inside the bag!

@4LoveofCupcakes We’re sorry for this experience—your dog’s safety matters to us. Our products leave the factory sealed and shouldn’t contain larvae or bugs. We’d like to learn more, so we can help. Please send us a DM when you can.

We've been giving our golden doodle @ProPlan for her whole life and today we found BUGS in it! Petco says they've been battling this brand for 10 years - the texture of the bag they use allows larva in! They file reports and nothing changes!!! 1/2

@smgttu98 We’re sorry to hear about your experience with Pro Plan. As pet owners and lovers, we prioritize safety and quality in every product we make. Please send us a DM so we can assist you further. Thank you.

@minnie_mariel Oh no, that’s definitely not okay. We’re sorry you experienced this. We've gone ahead and sent you a DM. We'll look forward to hearing back from you there.

@forbin33 We're very sorry that you experienced this. There should absolutely be no bugs in your dog's food. We take complaints of this nature very seriously, as health and safety are our priority. We'd like to learn more about this experience, so please DM us when you get a chance.

@ProPlan 2 bags in a row of chicken and rice had moth and larvae in the food, very disappointing. Where is the quality control? Buyers be warned!