Charit Menon

@cryptocomcs facing repeated app crashes on iOS Is there an outage?

@LFC Virg out. Gakpo out.

Full-time.

@LFC Virgil really needs to put more effort in defending than whining. Maybe then we’ll win games.

How Gakpo consistently gets to start over players like Ekitike truly baffles me.

If Virgil put more effort in defending than whining, maybe we’d win the game.

Can’t wait for another post match interview where Virg says how “the team” is not good enough and Salah saying how much he does for the team. #BOULIV

@WestMidRailway Thanks. I’ve filed a complaint as well.

@CharitMenon I do apologise, I have just chased them again about this and will let you know when they get back to us. To complete a formal complaint you are able to do so here: westmidlandsrailway.co.uk/contact-us/cus… ^GST

@WestMidRailway hey team - could you please help check with the email support team on whether or not they’re receiving my replies. I got an email stating that they were still waiting for my reply even though one was sent.

@WestMidRailway Hi - this back and forth has been going on since May and this issue is still unresolved. Can I get the contact of an escalation officer?

@CharitMenon The team must be very busy at the moment (they also answer the phone-lines), but I'll let you know as soon as they reply -Leah

How about we celebrate the great signings without disrespecting the PL champions?

@WestMidRailway Any update on this?

@CharitMenon Hi Charit, I'll get this chased up with the team to look into. -James

@WestMidRailway Thanks!

@WestMidRailway Hey team - I still haven’t heard back from the team on this.

@CharitMenon You're more than welcome, it's what we're here for 😀 - Jont

@LFCHelp hey team - the online store is giving me trouble logging in. I’m able to use my credentials to log into MyLFC and the ticketing website but not to the store. “An unspecified error has occurred. Please contact us for assistance.”

@LATAM_PER Trying to complete a payment on the website and keep getting the same error with payments. "For security reasons, we couldn't complete your purchase." I've tried a couple of cards now and get the same error. I'm on the LatAm Spain English site booking tickets for Peru.

@IndinNederlands hi - getting an appointment for OCI applications feels near impossible at the moment. It’s unclear to me when new dates are opened up. With everything booked out, it seems to be that there are severe capacity issues. Is there a plan to rectify this situation?

@WestMidRailway Thanks for the quick reply!

@CharitMenon Good morning Charit, Apologies about this, that is very odd. I will drop them a line and see what's occurring. Thanks for your patience 😀 - Jont

@WestMidRailway Thanks Leah. I'll do that.

@CharitMenon 2/2 you could email all the correct details of your claim to the team at customer.relations@wmtrains.co.uk so they'll have it all on file to amend your claims if required -Leah

@WestMidRailway The validators in the compensation form are not working. Who can I reach out to get this fixed? The ticket type field throws a validation error even after being populated.

@WestMidRailway I’ve attached the wrong ticket for them. Which likely caused the issue.

@CharitMenon You're welcome, unfortunately I can't, but as the correct ticket is attached, the team will be able to sort this out when they get to your claim :) -Leah

@WestMidRailway Thanks Leah. Is it possible to leave notes on the ticket on your end for the team that will process these? For WMR/DR/20250527/BFCF, Ticket 2 should be AAGJ4JJW7EZ For WMR/DR/20250527/BFDB, Ticket 2 should be AAGJ4JJW7EY Ticket 1 and 3 are correct on both claims.

@CharitMenon 3/3 so that's now back in the queue to be processed :) -Leah