ReachNow Support

We're here to help! Question, comment, or concern? Tweet at @ReachNowSupport or contact us via 'Member Support' in your app.

@the__jamilah Hi Jamilah, please email support@reachnow.com with a description of what you need help with. We'd be happy to assist you.

@ReachNowSupport I haven't heard anything back from you... your office is on 3rd Ave in DT Seattle... 🎶 coming to knock on your door 🎶

@ReachNowSupport @your__now I believe I left my keys in one of your vehicles...with the sudden closure of @reachnow who do I contact?

@NolanKane Sometimes testing goes awry. Our internal team was testing a new feature and accidentally pushed to production. No one is more embarrassed than us. Sorry! No blinking needed. :)

@ReachNowSupport testing in Prod or hostile takeover? Blink 3 times if you’re in trouble

@wernies Thank you so much for reaching out, this is definitely something that we can help you out with! Al you would have to do is give us a call at (844) 732-2466, and we'll get you taken care of!

An important update on our ride hailing service, ReachNow Ride: bddy.me/2VoFJoz

Our service is currently down. We’re on it; check back on the app soon. Thanks for your patience.

@gregkhng I am super sorry this has happened to you. I have removed the vehicle from your account and you should be able reserve a new vehicle now. I am putting a $15 promo on your account against future trips with ReachNow. Thanks for being the best part of ReachNow!

@ReachNowSupport hey, spent 20 minutes trying to unlock a car. Still never let me do anything, even cancel. 🤷🏻‍♂️

@krlayton Hi this is Tom from ReachNow. I looked up the process for fuel reimbursement for Car2go. car2go.com/US/en/faq/ the phone number for Seattle for Car2go is 877-488-4224 I hope this helps you

@GlenBikes I am super sorry that we are not able to update email addresses. It is an system limitation. Once you set your new account up please reachout to support@reachnow.com we will be super glad to move your license over to your new account as well as your phone number.

@ReachNowSupport says they cannot change e-mail address associated w your account. You have to delete your account & create a new one. It's really hard to believe that in the 21st century, a company thought that an e-mail address was a lifelong immutable identifier.

@hypnotiza May we ask for the license plate number please.

@MelCarson You are very welcome to call us at Customer Support. We are happy to help.

@ReachNowSupport really struggling with your app. Try to schedule a ride to the airport tomorrow afternoon and the app isn’t playing nicely. Can I do it via phone/email?!

@JamieWLedger Sorry for the delay. Your account should be working fine now.

@hypnotiza Thank you for alerting us to this.

@GlenBikes Thank you for your feedback.

@ReachNowSupport This makes no sense. You need to fix that. Did you bother to check how many e-mail addresses a US adult has on average through their adult life? If so, who decided that forcing us to create that many accounts was a good design decision.

@jony44 Hi I am sorry you are having this issue, please try signing out of your app and force close the app and log back into the app. If you are still having issues then feel free to call us at +1 (844) 732-2466

@ReachNowSupport cant reserve a car. states "complete sign up to drive" but never loads the screen. just called in but the support was no help and said she doesnt know of a fix. pls i would like to use the service. how can we correct this issue?

@jasonketterer Engineers recommend uninstalling and reinstalling from the app store for the latest version

@ReachNowSupport it's impossible to update the app after the recent merger.

@IanBragg Please either call or send us an email so that we can verify your member status.

@ReachNowSupport The app is not accepting my credit card information. I've tried multiple cards and it's still giving me errors. Please help.

@mdryja Sorry about that we have been having technical issues, however they have been fixed. Every member will need to log out and log back in *once* for the app to start working normally for them.

@vaxt Sorry, we have been having technical difficulties of this nature, you are not the only one experiencing these issue. I assure you our tech team is current working to resolve this problem. We apologize for any inconvenience this has caused!

@sampayment May I have some account information so that I can help you.