OnsiteGo

@herevijay1 We kindly request that you contact on 1800-572-7662 for further assistance.

@helponsitego Dear OnsiteGo please provide the contact number of engineer or your office.

@cromaretail, @OnSiteGolf, @helponsitego, @jagograhakjago Despite repeated follow-ups, neither Croma nor Onsitego has resolved the issue. No technician has contacted since 7/6/26 to repair the stove. CromaServiceRequest No. 260607003117/Onsitego Service Request No. 260607-003117

@herevijay1 Please connect on the contact number shared for further assistance.

@helponsitego OnsiteGo IVR system appears to be focused only on recording missed-call details. I am unable to understand whether you are actually working on resolving my stove service complaint or merely collecting call records. No service engineer has contacted me regarding my stove complaint

@herevijay1 We believe that one of our senior representatives has connected with you and shared the necessary updates.

@cromaretail, @OnSiteGolf, @helponsitego, @jagograhakjago I afraid to see the working process of Crom and OnSite.

@garywadhera possible. i.ki.show/EF2C42F4CD (2/2)

@garywadhera Hi @garywadhera, this is certainly not the experience we want you to have and we apologize for the inconvenience caused to you. However, we are unable to locate you in our database. Please DM us your service request number and we will contact you as soon as (1/2)

@cromaretail , @TataCompanies I am Super Ashamed on Buying 5 CROMA BRANDED SPLIT ACs. 1.5 Ton 3 Star Over and above that CROMAs TECHNICAL Team is saying that ACs are functioning OK...and these ACs are hardly 2 months Old and Seldom being used for now Having spent ₹1.79Lakhs

@VIKASHJ23444251 and we will get in touch with you for assistance. i.ki.show/EF2C42F4CD (2/2)

@VIKASHJ23444251 Hi @VIKASHJ23444251, we sincerely apologize for the inconvenience caused. We understand how concerning it can be to be without your phone and not receive an update on your claim. However, we are unable to locate you in our database. Please DM us your service request number (1/2)

@helponsitego @onsitegoindia @DelhiPolice @Grievance Redressal Officer mene onsiteGo mobile Insurance Company se plan liya ab mera phone demege ho gya h or compnay claim nhi de rhi hai 8 days ho gye h mobile ko Insurance Company me diye

@connectankitb you shortly to discuss this further. (2/2)

@connectankitb Hi @connectankitb, we sincerely apologize for the experience and understand how frustrating this must be, especially after multiple repair attempts and the delay involved. Please be assured that we have escalated your case to our concerned team and they will reach out to (1/2)

@helponsitego @onsitegoindia replaced my AC motor (19-day wait), then replaced the PCB — BOTH failed. Their solution? Claim "liquid damage" that appears on NONE of the earlier job cards, then quietly CLOSE my ticket without telling me. Extended warranty = extended nightmare.

@SandeshVerlekar shortly to discuss this further. (2/2)

@SandeshVerlekar Hi @SandeshVerlekar, we sincerely regret the frustration and disappointment caused by this experience. This is certainly not the level of service we aim to provide. Please be assured that we have escalated your case to our concerned team and they will reach out to you (1/2)

@cromaretail, very much disappointed. Your service provider @helponsitego @onsitegoindia seems to be trying to recruit an expert first, and only then will they address the service request. When are you Going to replace the Remote? With this u want us to buy ur Extended warranty?

@herevijay1 Hi @herevijay1, this is certainly not the experience we want you to have. We are looking into it and will get in touch with you shortly to discuss this further.

@SaleemSaifi1972 service request number and we will get in touch with you for assistance. i.ki.show/EF2C42F4CD (2/2)

@SaleemSaifi1972 Hi @SaleemSaifi1972, we sincerely regret the inconvenience and frustration caused by the prolonged delay in resolving your refrigerator issue. We understand how disappointing this experience has been. However, we are unable to locate you in our database. Please DM us your (1/2)

8 days, zero solution. Samsung Service Support and Onsitego hv failed to resolve the issue SBS Refrigerator in Dehradun. No repair, no replacement, no accountability. Is this the after-sales support customers deserve? #SamsungIndia #Onsitego #CustomerService #ConsumerRights

@mkalidas assured that we have escalated your case to our concerned team and they will reach out to you shortly to discuss this further. (2/2)

@mkalidas Hi @mkalidas, we sincerely apologize for this experience. We understand how frustrating it must be to see an update showing a visit and part replacement request when no engineer has contacted or visited you. This is certainly not the experience we aim to provide. Please be (1/2)

@helponsitego So how does this work? I raise a request for help with printer on friday ....engineer hasnt even called but update on app is that he visited and requested for part replacement ..u guys are something..exception bunch of liars...sr no 260612-000081

@expertprem We understand that a call was conducted on 10th June 2026, during which all the necessary updates were shared with you.

@helponsitego No one called me and haven't given any update

@helponsitego : Duplicate material used during AC service and extra price is been charged even than MRP. Very poor experience

@NigamDhar We understand that one of our senior representatives has connected with you and shared the necessary updates.

@cromaretail @helponsitego @onsitegoindia Croma order- TC266072508416 what the fuck you bloody people are doing, got AC delivered on 3 june, 10 days passed but no installation. @helponsitego tracking SR NO. : 260612-004698 SR NO. : 260604-003931 Never buy from Croma #fraud

@expertprem We understand that one of our senior representatives has connected with you and shared the necessary updates.

@helponsitego No update

@NigamDhar Thank you for providing the necessary details. Our representative will contact you shortly to discuss this matter further.

@helponsitego SR NO. : 260612-004698

@cromaretail @helponsitego @onsitegoindia what the fuck you bloody people are doing got AC delivered on 3 june, 10 days passed but no installation, when i call @cromaretail they tell call @helponsitego , i called @helponsitego they are telling call croma what the hell, worst