OnsiteGo

@CheckPharm66663 We would like to inform you that one of our senior representatives attempted to reach you again, however, there was no response. Please be assured that we will make another attempt to connect with you and assist you further.

@cromaretail Again today @helponsitego go has closed complaint sayong social media team will cater @cromaretail this is not expected we had trust on croma but now 3rd party service is so annoyinh

@cromaretail @CromaSupport Purchased AMC from Croma but facing very poor support through Onsitego. Multiple follow-ups, changing issues after AC pickup, repeated delays, and still no proper resolution. Kindly intervene urgently. Request ID: 260416-003540

@PJaganatha11704 We apologize for the inconvenience caused to you. Please allow us sometime as the team is actively working on your case and will reach out to you shortly with an update.

@helponsitego Guys, why do you run a company and have a CEO. I am repeatedly messaging for days together and except messages and Phone calls nothing happens on the ground. PATHETIC Company!

@chemosunil2k5 We apologize for the inconvenience caused to you and kindly request that you allow us sometime to investigate the issue and will get back to you with an update.

@helponsitego You people are neither attending my AC and nor sending any one just sending message that I have requested this. Please have some shame and resolve the issue my AC.

@helponsitego hello when my Ac complain will get resolve. Almost one month have been passed still no resolution. No one visited and status showing engineer visited. I once again request to resolve issue early..

@iropa_oec Hi @iropa_oec, we apologize for the inconvenience caused. Please be assured that one of our senior representatives will reach out to you shortly with an update.

@BajajElectronics @helponsitego AC not cooling even after service. Technician said “don’t know” & left. Pressure low + 13°C reading proof available. SR ID: 260425-007682 Need urgent resolution.

@ashutyagi02 We apologize for the inconvenience caused to you. Please be assured that we have escalated your concern to the relevant team and they will reach out to you shortly to discuss this further.

@helponsitego Hi ..This is the condition of AC after repair. Firstly, it is so difficult to call you people and then your repair quality is such.Your technicians are unskilled. Can you please do something? Regards Ashu tyagi 9891544770

@RajNirwal discuss this further. (2/2)

@RajNirwal Hi @RajNirwal, we sincerely apologize for the inconvenience and the delay in resolving your issue. This is certainly not the experience we intend to provide. Please be assured that we have escalated your case to our concerned team and they will reach out to you shortly to (1/2)

@helponsitego This is unacceptable. Complaint ID: 260426-006613 The issue is unresolved for more than 20 days despite multiple follow-ups. False commitments given. No accountability. If not resolved immediately, I will escalate to the consumer forum. @jagograhakjago #Onsitego

@ambujsaxena07 Thank you for sharing the relevant details. Our representative will get in touch with you shortly to discuss this further.

@helponsitego My request number is 260306007062

बहुत ही बेकार सर्विस है on-site go की @onsitegoindia @helponsitego

@ambujsaxena07 further. i.ki.show/EF2C42F4CD (2/2)

@ambujsaxena07 Hi @ambujsaxena07, we regret any inconvenience caused to you and would like to understand your concern better. However, we are unable to locate you in our database. Please DM us your service request number and we will get in touch with you shortly to discuss this (1/2)

@CheckPharm66663 your concerns. (2/2)

@CheckPharm66663 We apologize for the inconvenience caused. We would like to inform you that one of our senior representatives attempted to reach you yesterday multiple times, however, there was no response. Please be assured that we will make another attempt to connect with you and resolve (1/2)

@DPrakash8986 Hi @DPrakash8986, we regret the inconvenience caused to you and want to make things right. We have escalated your case to our concerned team and will reach out to you shortly to discuss this further.

@VijaySales @onsitegoindia @Hitachi Hi Sir, The cooling coil of my split AC has been damaged.last service in March 2026, the AC technician from onsitego, washed the unit and accidentally broke the lock clips of indoorAC. Since ,I have been facing issues such as water leakage.

@Off_Abhimanyu We apologize for the inconvenience caused to you. Please allow us sometime and one of our senior representatives will reach out to you shortly to discuss this further.

@helponsitego It’s almost 6 hours, but no resolution no call nothing. This is now becoming very frustrating.

@onsitegoindia @helponsitego SR 260407-006347 in less than 3 weeks of the last repair i am facing same issue again, not sure if it was done intentionally considering the fact that my warranty plan was about to expire

@sahu__himanshu_ Hi @sahu__himanshu_, we regret the inconvenience caused to you and want to make things right. We have escalated your case to our concerned team and will reach out to you shortly to discuss this further.

@helponsitego @onsitegoindia Lodged a complaint on 25th Apr for AC and there is no action. Initially expected resolution was on 2nd May. Now expected resolution is on 6th May. No explanation, no call. Treating customer like s**t. Complaint Id: 260425-002252

@karuneshmittal @onsitego We kindly request that you connect on number shared for further assistance.

@helponsitego @onsitego Your executive denied any responsibility on the matter @helponsitego

@cromaretail @onsitegoindia @helponsitego these are fraudsters. I bought ac & engineer scheduled 2 come for installation & as soon as I asked him id they went off. he introduced him self as mentioned hindu name & on true caller was mo shahid. @croma and @onsitego doing #jihad

@NWO_Bharat Thank you for providing the necessary details. Our representative will contact you shortly to take this forward.

@helponsitego @onsitegoindia shared the SR no. Via DM

@cromaretail Please make your delivery tracking a little more accurate and informative. Received a msg that my Order will be delivered today between 9:00 am to 9:00 pm Till now there is no call frm Delivery Executive nor is there any option to contact him.

@CheckPharm66663 We apologize for the inconvenience caused to you. Please be assured that one of our senior representatives will reach out to you before the end of the day with an update.

@cromaretail @cromaretail @helponsitego no service done n ticket close

@Deepakmotw8093 We apologize for the inconvenience caused. As discussed with our senior representative yesterday, your case was approved for replacement based on the eligible value. You had agreed to this resolution and the gift voucher has been shared with you accordingly.

Hi Do not purchase extended warranty from onsitego it's Ford company did not repairing device only give you Amazon gift card voucher nothing is value do not purchase my feedback is 10 out of 1 sr no 260430-001194 @helponsitego

@NWO_Bharat possible. i.ki.show/EF2C42F4CD (2/2)

@NWO_Bharat Hi @NWO_Bharat, this is certainly not the experience we want you to have and we apologize for the inconvenience caused to you. However, we are unable to locate you in our database. Please DM us your service request number and we will contact you as soon as (1/2)