@espressscripts @cigna I’ve already spoken with your customer service several times and given the brush off to other teams every damn time! Your auto repl is nothing different than the phone tree you all pass around to avoid dealing with your customers. Get it together ffs

@olive_jus We understand that this is a frustrating matter. If you still need us, we are more than happy to help. Please consider sending your member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com.