Express Scripts Pharmacy Benefit Services

@wichitagranny We're sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved. Please feel free to email ExpressRxHelp@express-scripts.com with member ID, telephone number, date of birth and I can have someone reach out.

The level of frustration I feel with @ExpressScripts is beyond my limits. My doctor changed my prescription last week, sent it in twice and they still do not have it. I will miss a dose and am not eligible for a courtesy fill because Humira is so expensive. 1/2

@WolfspitNow We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com.

@ExpressScripts Very disappointed. 04/24 my doc sent e-script for KCl. You notified me order up on 04/28. I responded same day & confirmed order. You're not shipping until 05/06, so will come around 05/11. I will run out before hand. You've slowed down in processing badly.

@MerRivvy We’re sorry to hear this and want to help. Could you please email us at ExpressRxHelp@express-scripts.com with your member ID, date of birth and a good phone number to reach you? A team member would like to reach out and assist.

@ExpressScripts how is it possible your in network pharmacies can charge me more for my copay than the rate you show when I log into my account? I brought it to the pharmacist’s attention, and she said there’s nothing she can do about it.

@themichaelkonen We’re sorry to hear this and want to help. Could you please email us at ExpressRxHelp@express-scripts.com with your member ID, date of birth and a good phone number to reach you? A team member would like to reach out and assist.

@ExpressScripts i just had a prescription 10x in price since the last time I had it refilled, and the customer service representative can't even tell me why...pretty worthless

@blobdell Hello Bryce, We understand your frustration with the phone system and apologize for the inconvenience. Please email your Member ID, phone number, date of birth, and ZIP code to ExpressRxHelp@express‑scripts.com so we can review and help further. -Express Scripts

@ExpressScripts I hate your new phone tree. It's awful. I hate calling in. You have made it much more difficult to reach a human. I promise you if I'm calling it's basically a crisis and also cannot be dealt-with online or using an automated phone tree. If I had a choice I would certainly not use express scripts and it's comical to even ask.

@DanaWeb50031860 Hello Dana, We understand your concern and want to help resolve the delayed refill. To assist, please email your date of birth, ZIP code, phone number, and member ID to ExpressRxHelp@express-scripts.com.-Thank you-Express Scripts

@ExpressScripts your call center team is too scripted and ill-eauipped to help callers. I have now called 2 days in a row and sent several emails about an Rx refill that is delayed. Please do better

@DanaWeb50031860 We’re sorry about the service you received. To address your concerns effectively and prevent similar issues in the future, please reach out to us at ExpressRxHelp@express-scripts.com with member ID, telephone number, date of birth and I can have someone reach out.

@ExpressScripts Yes, I did that yesterday morning and had no follow-up. It has been over 24 hours now, and no one has been able to tell me why my Rx is delayed or how to get the Rx on file at the local pharmacy filled because your system is not allowing me to do so

@ExpressScripts your help services have been entirely ineffective in resolving a delayed Rx issue. The AI/IVR system wasted so much time, and the call center had no authority to resolve the issue. 10 minutes and no help

@DanaWeb50031860 We're sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved. Please feel free to email ExpressRxHelp@express-scripts.com with member ID, telephone number, date of birth and I can have someone reach out.

@ExpressScripts @ExpressScripts waited all day and still no resolution on a simple Rx that is listed as "delayed" in your system for no reason. I made contact with someone in the call center (leader) who has done nothing. Why is this so difficult?

@BiellaColeman Please consider an email to ExpressRxHelp@express-scripts.com with your account number, date of birth, zip, and phone number so we can reach out. Thank you-Express Scripts

@ExpressScripts oh please, you are full of it. just fix the website already

Enshittification is so bad that @ExpressScripts has not bothered to fix a month-long website bug that prevents you from logging on with a web browser. Like what the actual fuck. You need to do it on your phone

@migrainemelissa @tpatfeld @kpharmd12 @WellcarePlans We are sorry about your experience and wanted you to know that help is still here if needed. We would like to make sure your issue is resolved. Feel free to email ExpressRxHelp@express-scripts.com your member ID, date of birth and phone number where we can best reach you

@tpatfeld @ExpressScripts @kpharmd12 @WellcarePlans It’s unfortunate they exist! Otherwise great insurance. @ExpressScripts must be destroyed for the good of humanity

Terminally-ill cancer patient needs #180 oxycodone 5mg tablets filled. They’ve met their OOP for the year with @WellcarePlans, so all of their co-pays are now $0 at the pharmacy counter for the rest of the year. @WellcarePlans pay us $12.15 for those #180 tablets while they pay the Walmart down the road $80.07 for the same prescription on the same insurance plan! How the fuck is that even close to being fair? Walmart and our independent pharmacy are both standard “in-network” pharmacies by @CMSGov standards. Why the huge discrepancy in reimbursements? Where are you at @FTC, how are the other 2 settlements with the large PBMs going? @WellcarePlans uses @ExpressScripts as their wonderful PBM! The same entity you all “settled” up with a few short months ago. This is why your local pharmacies are shutting down nationwide. The playing field is no where close to being fair.

@tpatfeld @migrainemelissa @kpharmd12 @WellcarePlans We're sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved. Please feel free to email ExpressRxHelp@express-scripts.com with member ID, telephone number, date of birth and I can have someone reach out.

@ExpressScripts @migrainemelissa @kpharmd12 @WellcarePlans Times running out Express Scripts you absolute thieves!! Tick tock guys, in 2 years all you dorks are gonna have to find new jobs and 99% of America CANT WAIT. You’ll be obsolete! There are 1000s of us on this mission. Can’t wait! Everyone has a negative experience. Scumbags

@DaddyOh Please feel free to email ExpressRxHelp@express-scripts.com or direct message, with member ID, telephone number, date of birth and I can have someone reach out.

@ExpressScripts, why can't I send you a direct message?

@GiglioSuzanne We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com.

@ExpressScripts Why does my husband have multiple accounts? We have 1 address. One. He’s not multiple people. We’re waiting over a week for a prescription and all we received today are excuses and another 7 day wait. We already waited a week. Terrible service.

@GiglioSuzanne We're sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved. Please feel free to email ExpressRxHelp@express-scripts.com with member ID, telephone number, date of birth and I can have someone reach out.

@ExpressScripts This is the worst company I ever dealt with. I called for a prescription for my husband on 4/14, they said it would be sent and was not sent. A week ago. Today I received nothing but excuses. 45 minutes. Then told another 7 days. My husband has 4 pills left.

@migrainemelissa @kpharmd12 @WellcarePlans We're sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved. Please feel free to email ExpressRxHelp@express-scripts.com with member ID, telephone number, date of birth and I can have someone reach out.

@kpharmd12 @WellcarePlans @ExpressScripts is the worst one for sure. Just denied critical med for a liver disease patient. Denied. No meds for you.

@Marine_Skyhawk We’re sorry to hear you’ve had negative experiences with our customer service. Could you please email us at ExpressRxHelp@express-scripts.com with your member ID, date of birth and a good phone number to reach you? We would like to reach out to learn more to help

@ExpressScripts Talking to your agents online is a nightmare. Barely understands the English language to the point I have no idea if I am getting the correct medication. What a joke!

@ttmelater We're sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved. Please feel free to email ExpressRxHelp@express-scripts.com with member ID, telephone number, date of birth and I can have someone reach out.

@ExpressScripts sucks! I have arthritis in every joint of my body and I have Crohn’s disease. Because of Crohns I’m unable to take anti inflammatory medication. Because of this I have difficulty sleeping through the night, without assistance from a sleep medication I wake up every hour due to pain. They have denied my medication and think they know better than my Dr. on how to treat me.

@BMont81 Please consider sending your date of birth, ZIP code, member ID, and best phone number so we can access your account. -Express Scripts

@ExpressScripts Still can’t get it right. Pretty horrendous service on a repeated basis. I called two more times - your inability to do your job and ship medication is an art form