My dad has been a victim of identity fraud. He received a phone that was taken out in his name & address but hasn’t done it himself. Spoke to O2 5 times to talk to the fraud team but no one has gotten back to him & now they are sending threatening letters for payment! #fraud @O2

@beckyjfletcher We're sorry to hear that Becky, what's the latest your dad's been advised on this? Does he already have an account with us? Let us know: twitter.com/messages/compo…

@O2 He’s not currently with you (but I am and have been for years). He’s called customer service 5 times they say the fraud team aren’t working due to COVID but someone will get back to him. I would appreciate your help as I worry for his health with the stress.

@beckyjfletcher Okay, do you know when this matter was initially raised with the Fraud Team? The team are working and would be in touch with your dad within 10 working days.

@O2 He first reported the identity fraud on the 1st or 2nd February so definitely over the 10 working days.