Say hello to Volt ⚡ O2 have joined forces with @VirginMedia to supercharge the UK. Our first joint product offers customers: ✌️ Double data ⚡ 🚀 Broadband speed boost ⚡ 🤜 Supercharged connectivity ⚡ 🎁 Tech treats ⚡ Learn more 👉 o2uk.co/3aNfEtw #VoltMe

@O2 @virginmedia My wife is with both Virgin and O2 under the same name and O2 Volt Benefits says this: "Already got Virgin Media at your address, but it's not in your name? You're not eligible for Volt benefits right now, but we're changing this soon." And telling her to Join Virgin Media.

@heartsfan1874 Hi Neil, has she double checked her name matches on both the Virgin Media & O2 accounts? If she continues to have issues in app, please ask her to contact us directly and we can run through some checks.

@O2 Yes she has double checked. O2 was in her maiden name but sent marriage cert and name was changed a few days ago.

@O2 @heartsfan1874 Exactly the same issue I'm having! No help what so ever from 02 after 3 days of trying. Virgin sorted their end out in 10mins via What's App Chat Bot!