GrumpyAtLife

@O2 @heartsfan1874 Exactly the same issue I'm having! No help what so ever from 02 after 3 days of trying. Virgin sorted their end out in 10mins via What's App Chat Bot!

@heartsfan1874 Hi Neil, has she double checked her name matches on both the Virgin Media & O2 accounts? If she continues to have issues in app, please ask her to contact us directly and we can run through some checks.

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@O2 @virginmedia Utterly rubbish service from @O2. System won't recognise me as a Virgin customer so stuck in an endless computer says no loop. @virginmedia sorted their end out in 12mins. 3 days later still waiting for @O2. Call back booked for 4.30 - guess what?! Come on O2 you must do better!