@O2 not a great start with o2. New Phone should have arrived on Monday, now on Friday and its still not collected by the courier. After calling to discuss, told there was a delay. No email, no text. No nothing to explain the delay. Over £800 spent. No one cares. Not happy

We’re sorry Chris, there's currently a delay with orders being dispatched and delivered. Your order will be sent as soon as possible, and you’ll be kept updated via text message. Once your order is shipped from the warehouse, you’ll receive a message from the courier with delivery information. We don't have a specific timescale at the minute, we'll have your order with you as quickly as possible. Thanks for your patience.

@O2 Who would I need to call to cancel this? I am currently with EE and they can match the deal and deliver the phone by Monday next week!!

@O2 @cw03moore Loads in this boat - we've paid, they have not shipped the product and they are refusing to let us cancel, which is breaking consumer rights. I wonder what @virginmedia think of consumer rights @O2 are breaking with loads of their customers?

@O2 @cw03moore #O2whereismyphone?

@O2 @cw03moore Stop lying