@O2 Hi O2. We’ve just ordered a mobile for our son through Affordable Mobiles. When calling for the O2 credit check he was told he needs a passport (got) and a driving licence (not got). As he didn’t have one, we were told he could not proceed and you hung up! Thoughts?

Hi Cath, we're sorry for any disappointment caused. If you'd like to know more about this decision, you can reach our credit file team directly on AmendmentTeam@o2.com with the subject heading 'Decline Decision Query'. In your email please make sure you include the following information about the order 👇 Your full name Date of birth Address and postcode Email address Date of application Order number, if you have one

@O2 Our son has epilepsy and cannot drive. Does that mean he’s not welcome as an O2 customer?

@O2 @BBCWatchdog @DisRightsUK @DisabilityGovUK

@O2 I would do but we weren’t told it was declined. He just hung up! How do you approve people with disabilities that don’t have a driving licence? More than an automated reply would be great.