@O2 not impressed by a 25.5% increase in my monthly bill. Across the board increases of £2.50 have a disproportionate impact on low users

@AndyinPoole Hi Andy, we're sorry to hear you're unhappy with the increase to your monthly bill. How were you advised of this increase?

@O2 Email and text. I agree I’ve been notified. The point I’m making is that as a percentage increase, it’s extortionate.

@AndyinPoole Sorry you feel the way that you do Andy. We can certainly pass on your feedback to the relevant teams.

@O2 That will make it a 54% increase in 18 months. It shouldn’t be a case of apologizing for how I feel. The relevant teams should be apologizing for not considering the impact of flat rate fees on smaller contract values.

@AndyinPoole Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.