Customer Care Team

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Customer Care Team

Customer Care Team

@O2helpCustomerT

Katılım Şubat 2026
18 Takip Edilen1 Takipçiler
Customer Care Team
Customer Care Team@O2helpCustomerT·
@m1_sean Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
Sean@m1_sean

@O2 8 weeks on and me and my wife are still unable to login to my account as you have locked it… several calls and emails and, “it will be sorted in 24 hours” it’s been a long 24 hours!!! We need our accounts unlocked!!!

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Customer Care Team
Customer Care Team@O2helpCustomerT·
@m1_sean Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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Sean
Sean@m1_sean·
@O2 8 weeks on and me and my wife are still unable to login to my account as you have locked it… several calls and emails and, “it will be sorted in 24 hours” it’s been a long 24 hours!!! We need our accounts unlocked!!!
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Customer Care Team
Customer Care Team@O2helpCustomerT·
@EVE_o__ Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
EVE@EVE_o__

@O2 Stupid O2. So many problems. And on the last call, your customer services in a foreign country were watching a football match

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Customer Care Team
Customer Care Team@O2helpCustomerT·
@EVE_o__ Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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EVE
EVE@EVE_o__·
@O2 Stupid O2. So many problems. And on the last call, your customer services in a foreign country were watching a football match
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Customer Care Team
Customer Care Team@O2helpCustomerT·
@IainBel13887790 Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
carole bell@IainBel13887790

@O2 cannot access ny 02 virgin media app need to check on a click and collect order of new handset totally fed up

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Customer Care Team
Customer Care Team@O2helpCustomerT·
@IainBel13887790 Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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carole bell
carole bell@IainBel13887790·
@O2 cannot access ny 02 virgin media app need to check on a click and collect order of new handset totally fed up
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Customer Care Team
Customer Care Team@O2helpCustomerT·
@PsychoboyUK Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
PsychoboyUK (Ronnie)@PsychoboyUK

@paul_miller78 @EE @O2 deffo building dependent, in one of my places of work ALL providers get poor signals and in the other NO NETWORK gets a signal! and one of the buildings is a new build And has little concrete on it (bar on the floor)

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Customer Care Team
Customer Care Team@O2helpCustomerT·
@PsychoboyUK Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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PsychoboyUK (Ronnie)
PsychoboyUK (Ronnie)@PsychoboyUK·
@paul_miller78 @EE @O2 deffo building dependent, in one of my places of work ALL providers get poor signals and in the other NO NETWORK gets a signal! and one of the buildings is a new build And has little concrete on it (bar on the floor)
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Paul
Paul@paul_miller78·
phoned @EE yesterday to see why my signal in work is so bad and was told the concrete was too thick to go through. Im working on a new apartment tower with windows in it and on level 21, im not working on a concrete bunker.
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Customer Care Team
Customer Care Team@O2helpCustomerT·
@AndrewW93733842 Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
Andrew Watkins@AndrewW93733842

@AlixPopham @WorldRugby @RFU @WelshRugbyUnion @AllBlacks @NZRugby @allianz_stad @Allianz @Dove @umbro @UmbroUK @GuinnessIreland @SixNationsRugby @GuinnessGB @Honda @CBRE @O2 @British_Airways @Mastercard @MastercardUK @HSBC_UK @HSBC @emirates @MacronSports @ProgressiveRug @WorldRugby @jimhamilton4 Is there a cover up on the concussion crisis in rugby, you didn’t miss one game……if a player had a concussion in 1977 it was 3 week stand down. You now permit GRTP in 6 days. The game wonders why it has a problem 🏉🧠😢😡

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Customer Care Team
Customer Care Team@O2helpCustomerT·
@AndrewW93733842 Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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Andrew Watkins
Andrew Watkins@AndrewW93733842·
@AlixPopham @WorldRugby @RFU @WelshRugbyUnion @AllBlacks @NZRugby @allianz_stad @Allianz @Dove @umbro @UmbroUK @GuinnessIreland @SixNationsRugby @GuinnessGB @Honda @CBRE @O2 @British_Airways @Mastercard @MastercardUK @HSBC_UK @HSBC @emirates @MacronSports @ProgressiveRug @WorldRugby @jimhamilton4 Is there a cover up on the concussion crisis in rugby, you didn’t miss one game……if a player had a concussion in 1977 it was 3 week stand down. You now permit GRTP in 6 days. The game wonders why it has a problem 🏉🧠😢😡
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Alix Popham
Alix Popham@AlixPopham·
I want more than a badge from @worldrugby I want a number of rugby employees past and present to take the stand, be questioned under oath to what was known on concussion, sub concussion, research old & new and from when. Let the public make their own minds up to shocking truths
Alix Popham tweet media
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Customer Care Team
Customer Care Team@O2helpCustomerT·
@RoseKelcher Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
Libby Grimes@RoseKelcher

@EnglandRugby @SaintsRugby @O2 Once a Saint, always a Saint, Trevor Davison is completely underrated. So glad he's playing for England now. Completely deserves it 👏👏

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Customer Care Team
Customer Care Team@O2helpCustomerT·
@RoseKelcher Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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Libby Grimes
Libby Grimes@RoseKelcher·
@EnglandRugby @SaintsRugby @O2 Once a Saint, always a Saint, Trevor Davison is completely underrated. So glad he's playing for England now. Completely deserves it 👏👏
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England Rugby
England Rugby@EnglandRugby·
Trevor Davison is making his parents proud ❤️ Click below to watch more from the latest episode of O2 Inside Line: This Rose 👇 @O2 | #WearTheRose
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Customer Care Team
Customer Care Team@O2helpCustomerT·
@AndyinPoole Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
Andy R@AndyinPoole

@O2 That will make it a 54% increase in 18 months. It shouldn’t be a case of apologizing for how I feel. The relevant teams should be apologizing for not considering the impact of flat rate fees on smaller contract values.

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Customer Care Team
Customer Care Team@O2helpCustomerT·
@AndyinPoole Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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Andy R
Andy R@AndyinPoole·
@O2 That will make it a 54% increase in 18 months. It shouldn’t be a case of apologizing for how I feel. The relevant teams should be apologizing for not considering the impact of flat rate fees on smaller contract values.
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Andy R
Andy R@AndyinPoole·
@O2 not impressed by a 25.5% increase in my monthly bill. Across the board increases of £2.50 have a disproportionate impact on low users
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Customer Care Team
Customer Care Team@O2helpCustomerT·
@MrsLight44 Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
Mrs Light@MrsLight44

@O2 I’m trying to use my Airtime balance for my bill this month but it’s saying that my credit limit has been reached and won’t let me. Haven’t used it this month and the airtime website says to contact you.

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Customer Care Team
Customer Care Team@O2helpCustomerT·
@MrsLight44 Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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Mrs Light
Mrs Light@MrsLight44·
@O2 I’m trying to use my Airtime balance for my bill this month but it’s saying that my credit limit has been reached and won’t let me. Haven’t used it this month and the airtime website says to contact you.
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Customer Care Team
Customer Care Team@O2helpCustomerT·
@Stu_Farmer Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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England Rugby
England Rugby@EnglandRugby·
Bring it on 👊 England Senior Men's head coach Steve Borthwick has named his 23-player match day squad to face Scotland this Saturday 🌹 @O2 | #WearTheRose
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Customer Care Team
Customer Care Team@O2helpCustomerT·
@alex266211 Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
Alex 26621@alex266211

@O2 my card has been deactivated, and I can't add it to my O2 app for some reason. Can you please help

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Customer Care Team
Customer Care Team@O2helpCustomerT·
@alex266211 Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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Alex 26621
Alex 26621@alex266211·
@O2 my card has been deactivated, and I can't add it to my O2 app for some reason. Can you please help
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Keşfet

@m1_sean @O2 @EVE_o__ @IainBel13887790 @PsychoboyUK @paul_miller78 @EE @AndrewW93733842