Booking.com

Hi there, thank you for reaching out to us. Safety and security of our guests is our top priority. Feel free to DM us the following details and we'll get back to you as soon as possible: - Confirmation number - Pin code - Name on the reservation Please bear in mind that our Social Media Team doesn't work in real time. For immediate support, we recommend calling our 24/7 Customer Service Team - our contact details can be found here: book.i.ng/6187sImrv Kind regards.

Emergency escape from conflict in the Middle East. Unable to complete a deposit bank transfer due to service disruption. Charged €400. Loyal customer for over a decade. No support, no flexibility. @Bookingcom please explain.

Hi there, how can we help? If your request is related to an accommodation booking, feel free to DM us the following details and we'll get back to you as soon as possible: - Confirmation number - Pin code - Name on the reservation Please bear in mind that our Social Media Team doesn't work in real time. For immediate support, we recommend calling our 24/7 Customer Service Team - our contact details can be found here: book.i.ng/6187sImrv Also, at this time, we only offer support for accommodation bookings via social media. For questions about Flights, Taxis, or Insurance, you can reach out to the dedicated support team here: book.i.ng/6187sID2N Kind regards.

@bookingcom I urgently need assistance with my booking. I’ve tried the online chat but haven’t received a response in 2 days. Could someone please get back to me ASAP?

Hi Elizabeth, the Flights team is currently receiving a high volume of requests, so their response time might be longer than usual. However, they are the only ones who can assist you with your flight reservation. You can try reaching out to the dedicated team again using the details previously shared.

@bookingcom Why say we note you can't reach them so please reach them? I'm asking about what to do giving you are literally preventing me from talking to that team? Will you offer full refunds when you finally allow contact?

@bookingcom ryanair has changed my flight and I want to cancel the booking. However your "dedicated flight team" chat bot and call wont speak to me due to high demand. Will you honour cancelling the flight at a later date with full refund?

Hi Tuure. As the intermediary we're unable to issue invoices. Only the service providers can do so. If this is regarding an accommodation booking, we can submit an invoice request on your behalf. Just DM us the following details: - Confirmation number, - Pin code, - Full guest name

@bookingcom Is operating illegally in Europe. Despite numerous claims they won't give invoice with VAT, even though is clearly stated in EU law as requirement operating as business. Council Directive 2006/112/EC. What is wrong with you?

@islam7amid Hi Islam, we're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677

Phone agents are ignoring the Middle East crisis waiver (Directive 2026/ME-03). I am a Montreal resident and cannot travel due to safety risks. Please authorize my refund so @bookingcom can process it. #TravelAlert #TurkishAirlines

@TurkishAirlines @TK_HelpDesk Urgent help needed for PNR [TYD8CC]. Flight this Sunday YUL-IST-CAI. Phone agents are ignoring the Middle East crisis waiver (Directive 2026/ME-03). Montreal resident and cannot travel due to safety risks. Please authorize my refund to @bookingcom

Hi Taghreed. We have sent you a reply via DM, feel free to check your inbox. Also, we recommend not sharing your booking details in public, anyone who see this can this tweet can access your personal information. We advise you to delete this tweet for your own safety. Kind regards.

@bookingcom Booked a place that looks NOTHING like the photos (off-road, no services, garbage view instead of sea view, unsafe & dirty). They refused cancellation and charged me fully without consent. This is fraud. Refund + compensation needed ASAP. Confirmation: 6207671921 | PIN: 8136

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@manishrhythms Hello Manish, we replied to your DM.

@bookingcom I have been trying to reach your customer service through your phone line and chat for the last 3 days to talk about the flight booking I want to cancel due to the current situation in West Asia, however I am not able to reach any of your representatives.

Hi there, thanks for your message. We regret hearing you need to cancel your booking. Keep in mind the policies on our platform belong to the accommodations, if you selected a nonrefundable rate, only they would be able to approve an exception. If you would like us to review what options you have, please DM us the following booking details: - Confirmation number, - Pin code, - Full guest name, and we will get back to you as soon as possible.

Booked via Booking.com. Warned them a week in advance about likely cancellation due to war — zero support. No refund, no reschedule, no accountability.Platform says “contact owner”, owner says “contact platform”. @bookingcom @BookingcomSH @jagograhakjago @consaff

@VickyVikne61042 Hi Vicky, we regret to hear about the canceled flight. Regarding the refund request, please keep in contact with our Flights team using this link: book.i.ng/6187sID2N, or by calling {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE}+353 19075677. Best wishes.

We regret to hear about your experience, Mickael. We always suggest communicating any issues directly to the accommodation provider during your stay, as it's in their best interest to ensure your stay is as comfortable as possible. For us to help you here, please send us a private message with the following information: - Confirmation number: - Pin code: - Name on the reservation: We'll get back to you as soon as possible. Alternatively, for immediate support you can always give us a call here: book.i.ng/6187sImrv Kind regards.

This isn't a disclosure. It's a blank check to ruin guests' nights with zero accountability. @bookingcom — you refused to help us in real time. That's not okay.

Booked a room at Parrasio hostel in Italy via @bookingcom. Spent the night with the hostel OWNER throwing a party on the floor above us — loud music, stomping, yelling, things crashing down. Zero sleep. 🧵

@27kaushikd Please refer to the outcome we shared with you via DM, thank you very much.

@bookingcom I remain open to resolving this matter directly, but continued inaction has left me with no choice but to pursue formal consumer remedies. I hope @bookingcom will now address this issue with the seriousness it deserves.

How @bookingcom left me and 3 friends stranded at an airport in Thailand and offered €25 as compensation.

@ConfortiLisa148 Dear Lisa, We have addressed your concern through a direct message. Kindly review it at your earliest convenience. Best regards.

@bookingcom Heard nothing

@bookingcom Im displaced consumer stranded in truck in 100° AZ heat you are withholding $1,878 in refunds for services NOT rendered. This is a LIFE-SAFETY EMERGENCY. I filed a formal complaint with the @AZAGMayes (Case #TWT1T-7EΝΗΧ). I demand an immediate manual refund!

Hi Mihai, thank you for reaching out to us. We sincerely regret to hear about the inconvenience you have encountered. As much as we'd like to assist you, we're unable to offer support with car rental reservations through social media. Alternatively, you can get in touch with our specialized team: cars.booking.com/contact?lang=e…

It's 2026, @bookingcom & @enterprisecares! Refusing Apple Pay & demanding physical plastic at the rental desk is absurd. Keeping my prepaid money for a car YOU denied is worse. The local competitor next door took my Apple Pay instantly. PS: Zero support for a Genius Level 3.

Hi Davi, we regret to hear about the inconvenience, and we understand how frustrating it may be for you. In order to assist you effectively, we kindly request you to provide additional details regarding your concern and please DM us the following details, and we'll get back to you as soon as possible: - Confirmation number - Pin code - Name on the reservation We await your response at your earliest convenience.

⚠️ Travel warning from my experience with @bookingcom For weeks before an international trip, I couldn’t reach the property I booked. • Phone number disconnected • Listing disappeared from the platform • Support couldn’t reach the host either I spent 10+ hours calling support

@HH_Leb90 Hi there, we understand your frustration. However, due to GDPR regulations, only our specialized team has access to your information, and we are unable to provide an alternative email address as requested.

@bookingcom No you are not listening, i have tried multiple times on Live Chat and called with no response at all just put on hold then hung up on. Give me an email address if you cant response.

.@bookingcom my flight do Dubai has been cancelled and there has been absolutely no way of getting through to anyone at Booking.com . I have tried Live Chat 5 times and called, was left on hold for an hour, then hung up on - TWICE I have DM’d you- REPLY!

Hi Lucia, we acknowledge your concerns. While we strive to accommodate your requests, our ability to do so is limited by GDPR regulations, which restrict access to your information to our specialized team. Unfortunately, we are unable to assist with flight reservations through social media. However, for support, you may contact our Flights team using this link: book.i.ng/6187sID2N, or reach us by phone at {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE}+353 19075677. We appreciate your understanding.

@bookingcom I used the link yesterday and chat is useless, no effort to contact the airline and support. I will never again book a flight via @bookingcom

Never buy any flight with @bookingcom they are good for hotels but very poor intermediary for flights. No support, no customer service, lesson learned to book directly with fly company

Hi Priya, thank you for reaching out to us. We sincerely regret for the lack of response regarding your flight reservation. We're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N, or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677. Thank you for your understanding.

@GulfAir I booked my ticket on @bookingcom. Flying by Gulf air from Frankfurt via Bahrain to Delhi on 2nd April. No response or support to reschedule or refund option from booking.com. How are you exactly helping us? need urgent support

Update: As the closure of Bahrain airspace continues, Gulf Air is temporarily operating a number of commercial flights via Dammam. Next update: 11:00 BHT (08:00 UTC) Mar 21. More info: gulfair.com or the Gulf Air app.

Hi Jakub, thank you for reaching out to us. We sincerely regret to learn about the unexpected changes to your flight reservation. We're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N, or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677. Thank you for your understanding.

Hi @bookingcom urgent: our flight was changed by 8 days. No response via phone or contact form. Under EU261 we request rerouting at the earliest opportunity. Please escalate and assist ASAP.