DoubleTree by Hilton

@silestanix Your frustration is certainly understandable. Let's have a conversation over DM to learn more about your experience and to assist you further. -Nouran

@DoubleTree Tried to call your UK office, opening hours 9am - 5pm Monday to Friday... However it's now 09:21hrs so how does that work? Very disappointed in the service after my stay in Savannah, booking hold fee still hasn't been returned as well as unauthorised transactions.

@Grandpa_Slick Oh no! This isn’t the experience we strive for. Please DM us your full name, confirmation number, phone number, and email on the reservation along with your concern. If booked through a third party, include the hotel name, stay dates, and booking source. Thank you – Fey.

I’m having such a shitty experience at the @DoubleTree - im really trying to wonder wtf were the perks in booking a a convention here. Waiting for my boss to approve a hotel swap cuz this not it bro.

@larrymh Thank you for bringing this to our attention. So that we can discuss this further and document the details. Please send us a DM with the reservation details, email address and phone number. -Mere

@doubletree Do better in Skokie. I returned to my room April 24 to find this note from housecleaning on the floor outside my room. No prior notice. No explanation. Front desk knew nothing about this. I asked about compensation or a discount. Nothing.

@DanSmith18 Hi there, Thank you for bringing this to our attention. We’re sorry for this concerning experience. Leaving a guest room unsecured is not acceptable and does not reflect our standards. Please DM us your stay details, so we can investigate right away. Thank you. -Kensie

@DoubleTree is it normal for your housekeeping staff to leave hotel room doors propped open all day? Staying @ your property in Wellington, New Zealand. @ work all day yesterday & came back @ 1am 2 find my door wide open. Front desk staff didn’t even ask if anything was taken

@Lycheew2 I’m sorry to hear about your experience, Ying. So we can look into this further, please send us a DM with the hotel name and your stay dates, along with the full name, email, and phone number associated with your reservation. -Denise

@DoubleTree During my stay, I reported a missing personal item from my room and asked the hotel for help, documentation, and a proper explanation of what had been checked. Unfortunately, the response from the Duty Manager was dismissive, unhelpful, and extremely unprofessional.

@pphrre We are here! Please dm us with the confirmation number, email and telephone associated in order to further assist. Thank you -Sam

@DoubleTree To the Management of DoubleTree by Hilton, Room 302 (3rd floor – Makkah) is unacceptable: very dirty, bad carpet smell, unclean bathroom, and extremely weak water. No response from staff. Please fix immediately or change the room.

@KrcMillie We're sorry to see this. If you would like to share specific details of your stay that may assist us in improving our service, we welcome your insight. Send us a DM with the details of your reservation and experience including your full name and confirmation number. Thanks. -Dawn

@DoubleTree heads up. You Savannah airport location is being run into the ground. Might wanna have a secret shopper take a look.

@harshita13512 Looks like you don't follow us so, we can't send you a message. Please shoot us a DM so we can assist you further. -Natalie

@DoubleTree Name- Harshita Trivedi Abhishek Singh Contact- 7985265580 Email - harshita.trivedi5@gmail.com Confirmation number- 3461007698

@DoubleTree We are forced to eat at buffet , no mocktails no deserts, reason given lpg shortage . When you order anything in room they don’t deliver it and you keep waiting.

@harshita13512 Thanks for your reply. We suggest your reply be deleted since you are sharing your email and phone number publicly. I'll send you a DM so we can talk there. -Natalie

@amogh008 Hello Amogh. Can you please send us a private message with the reservation details? We will be happy to reach out to the hotel on their behalf. -Calvin

@myogioffice @myogiadityanath my guest visiting Agra fell ill and asked his hotel @DoubleTree for a doctor. It’s been more than 2 hours and no doctor has come. Please help my friend in getting the medical assistance. Thank you!

@WHhistoryPres Oh no, Stewart! Thanks for bringing this to our attention. Please send us a DM with a few more details, including your reservation #, email address, and phone #, so we can look into this and assist further. - Vee

When you arrive in your room at the @DoubleTree in Montgomery, Alabama and this is the first thing you see. @HiltonHotels needs to reconsider their good name on this property.

@renwick_de94721 Hello there, we would be happy to look into this for you. Please send us a DM with your full name, confirmation number, and email address on file. -Amanda

@DoubleTree I couldn’t turn up for my booking as we rescheduled our holiday as it was cancelled and DBT still emailed me about checking in when I told them I cant use the room and took the money from my credit card . EVERYONE else either refunded or gave us a voucher. Shame on u.

@b2804ff145be488 Hello - We're sorry to hear this! Please send us a DM with more details along with your confirmation number, full name, email address, and phone number, so we can look into this further. - Huda

@DoubleTree Very disappointing experience at DoubleTree by Hilton Varanasi. Poor service, useless privilege card benefits, and bad food quality. Not worth the money. Expect better from Hilton. Please look into this and compensate affected customers.

@MichelleTater Hi, Michelle! We regret to hear this and appreciate the opportunity to share your comments with hotel management. Please DM us your full name, confirmation number, email, and phone number so we may further assist. -Tammy

Yo I’m at a @DoubleTree in Dallas. At check in, they told us that there’s no hot water in the entire hotel and that they are out of cookies 😂 this place sucks!!

@Tamara_245 Hello Maryann. Thanks for contacting Hilton. Please DM us with your account and reservation details so we can help. Thank you. -Katrina

@DoubleTree I I have a hotel reservation, but the AC in my room isn’t working. I’ve already contacted reception, the manager, and the call center with no response. Very uncomfortable stay—please fix this ASAP or move me to another room. @Saudi_MT

@_domeniqueeex You should expect to be treated with the utmost hospitality, and we're sorry to hear that wasn't the case this time. When time allows, please send us a DM - we want to learn more about your experience and make it right. Thank you! -Melissa

Why did I just stay at @DoubleTree by @HiltonHotels and get treated like a dirt bag for what I know to be no reason at all? I thought they were supposed to be on the higher end of the hotel chains? They ONLY got 1k of my money the 5 days I stayed there! No big deal. 

@MazoLatte We're here to help! Please send us a DM with your complete reservation details, and we'll work with the hotel to get this resolved right away. We'll keep a lookout for your message! -Melissa

Don’t ever go to the @DoubleTree in Miami. You’ll get charged $3000 for dinner on your room bill. My credit card is screwed up now and I’m going on a cruise out of the country. Total incompetence.

@MazoLatte We're here to help! Please send us a DM with your reservation details, so we can ensure this is resolved right away. We'll keep a lookout for your message! -Melissa

Thanks to the @DoubleTree in Miami for overcharging my card by $3000 and @CapitalOne for not allowing me to get my credit limit back. I’m on vacation and can’t use the card I had planned to use now because I HAVE TO WAIT not YOU! Literally leaving the country!

@VegRC1 This is concerning to hear, Rich. Please send us a DM with more information on your reservation details, and we can discuss this matter further. Thanks! -Rue

@DoubleTree crap service from Angel Kings Cross. Please can I have room service for breakfast as it’s a special occasion. No, you can come get it. Please - it’s a special occasion. Even if I have to pay extra it’s fine. No! You can order room service room 11.30 Thanks DT.