Atlys Support

@janardhan75179 Hi Janardhan, We kindly request you to follow us so that the DM option can be enabled and we can assist you further.

@AtlysSupport @mohaknahta @SusquehannaVC @LongJourneyVC @ElevCap @peakxvpartners @makemytrip There is no option to DM on your profile

We’ve raised $36M in Series C, led by @SusquehannaVC (SIG). Existing investors @LongJourneyVC , @ElevCap and @peakxvpartners doubled down. @makemytrip joined the round, marking the start of a strategic partnership to further enable seamless travel. But if I’m honest, moments like this belong just as much to our customers. The people who trusted us with journeys that really mattered to them. Many came to us anxious, uncertain, sometimes completely overwhelmed by the process. And yet they chose Atlys. Many came back again. Many told someone else to try us. That kind of trust has shaped our growth far more than any metric ever could. A big thank you to the team as well for your effort, commitment, and conviction. This progress reflects what we’ve built together and what is still ahead.

@janardhan75179 @mohaknahta @SusquehannaVC @LongJourneyVC @ElevCap @peakxvpartners @makemytrip Please share your contact details and email address via DM and a team member will reach out to you shortly.

@AtlysSupport @mohaknahta @SusquehannaVC @LongJourneyVC @ElevCap @peakxvpartners @makemytrip 4. Support team who keeps saying we will get back in 24 hours for over a week 5. Support process where preferences like 1&3 can’t be accommodated

@janardhan75179 @mohaknahta @SusquehannaVC @LongJourneyVC @ElevCap @peakxvpartners @makemytrip Hi there, we are really sorry for the inconvenience caused. A member of our team will reach out to you shortly to resolve your issue.

@mohaknahta @SusquehannaVC @LongJourneyVC @ElevCap @peakxvpartners @makemytrip @mohaknahta nice business model built on deceptive practices. Atlys advertises that appointment will be guaranteed in 30 days. But the fine print is that they will book appointment within 30 days but actual appointment date can be in far future.

@Gowtham_Dogga Hi Gowtham, We sincerely apologize for the inconvenience caused. Please be assured that a member of our team will get in touch with you shortly to assist you further.

@mohaknahta very disappointing experience with @atlys applied for a china visa,no proper follow up,evrytime u hav to keep tellin frm the start to each executive. Visa got rejected&had to re-apply upon assurance & requested to keep documents with @atlys to save time but of no use.

@Gowtham_Dogga Hi Gowtham, We sincerely apologize for the inconvenience caused. Please be assured that a member of our team will get in touch with you shortly to assist you further.

very disappointing experience with @atlys. applied for a china visa through @atlys - no proper communication, contacted the customer care many times, they don't follow up properly, it's like everytime you have to keep telling your issue from the start to each executive@mohaknahta

@shweta_amberkar Hi Shweta, We sincerely apologize for the inconvenience caused. Please be assured that a member of our team will get in touch with you shortly to assist you further.

@priyhhhhh @mohaknahta @SusquehannaVC @LongJourneyVC @ElevCap @peakxvpartners @makemytrip Hi there, sorry for the inconvenience. Please share your contact details or email address via DM and our team will reach out shortly to resolve your query.

@mohaknahta @SusquehannaVC @LongJourneyVC @ElevCap @peakxvpartners @makemytrip That’s a lot of money for company which fails to provide most visas / has incredibly poor customer experience/ all my friends visas got rejected.

@nikhilasawa23 @jitenkparmar @svn4aap @policybazaar @CareHealthIndia Hi Nikhil, Sorry for the inconvenience caused. We hope your query has now been resolved.

@jitenkparmar @svn4aap @policybazaar @CareHealthIndia Also never buy it from @atlys @AtlysSupport as well Fake company gives insurance with wrong dates.

Never ever take a travel policy from @policybazaar I took a @CareHealthIndia travel policy from Policybazaar. My flight from Dubai got delayed by more than 4 hours (Jan 2026). I put in a claim as > 4 hours delay, a compensation was to be paid as per policy document. And then the nightmare started. They asked for some docs, which I sent. Policybazaar RM follows up. They keep calling that Care Insurance requires more docs. I tell them it is too much an hassle and I don't want to pursue the claim. But they pursue me to send the docs and they will do the followup with Care. Policybzaar keeps calling and I do give the docs. All that are required. As claim amount is not worth the docs they keep on asking everytime, I decide not to pursue. Care keeps asking for already sent documents. Policybazaar has no clue. Each time different RM calls. I tell them don't call me. But I keep getting calls. And Care keeps sending mails and SMS asking for docs already submitted. It seems Care doesn't want to pay. Fine, I have learnt my lession. I will never buy again from Care and Policybazaar. I don't want the claim. Stop the harassment. Please don't call me again.

Hi there, we’re sorry to hear about your experience and understand your frustration. The Atlys service fee covers the work involved in processing and support provided for the visa application. Since the visas for UAE have already been successfully issued, the service fee is unfortunately non-refundable.  We truly appreciate your understanding.

Disappointed that my Dubai trip is cancelled due to ongoing flight suspensions until March 31st. While airlines & hotels are being fair with refunds, @atlys is denying a refund for a ₹8.5k visa I literally cannot use because there are no flights. This isn't a personal choice, it’s a regional flight halt. Requesting @atlys and UAE authorities to issue guidelines for visa refunds/extensions in these exceptional circumstances. 🙏✈️ #DubaiTravel #TravelAlert #Atlys #UAEVisa #ConsumerRights

@Masale_Dose Hi there, sorry for the inconvenience caused. Please share your contact details or email address via DM. A member of our team will connect with you to resolve your query.

Is Atlys known for visa screw-ups? 2 of my friends encountered the same thing.

@r2minusd2 @entrackr Hi there, apologies for the inconvenience caused. Please share your contact details or email address via DM. A member of our team will call you to address your issue.

@entrackr real mystery to me is how this company is raising millions just to screw up my friends' visas

#Funding: Visa processing startup Atlys raises $36 Mn in Series C funding entrackr.com/news/visa-proc…

@sbhojwani8 @mohaknahta Hi Shubhank, Apologies for the inconvenience caused. A member of our team will reach out to you shortly to resolve your query.

@AtlysSupport Sure, I am waiting on the resolution @mohaknahta @atlys .. Executive called me but the conversation was unmeaningful

@atlys @mohaknahta an exclusive invite for Infinity, gave all my sensitive financial information, and was immediately handed a baseless rejection. This is a terrible exper. for an HNI customer; it feels less like a premium service & more like an unjustified dataharvesting model

@Husain44394369 Hi there, We sincerely apologize for the inconvenience caused. We kindly request you to share your contact number or registered email address via DM so that a member of our team can connect with you and assist you further.

@atlys - you guys have the worst service possible. Your customer care executives have zero knowledge. Your application has no information. What kind of bullwhip business are you guys running.

@GaganVRamesh @mohaknahta Hi there, we are in touch with you via DM.

@AtlysSupport @mohaknahta Sent a message to @atlys

@AtlysSupport @atlys @mohaknahta Bro , what is with the application. Very serious data breach is happening. It's showing me random ppl accounts, visas, passport number and Having atlys credits. Someone can easily utilise the funds.This is very serious.

@singam9290 Hi Manikanda, we’re now connected via DM and are prioritized on resolving this for you. We are just awaiting the specific details we requested in our message. Once you share those, we will immediately fast-track the fix for you.

Serious data breach happening in @atlys see other people datas i can able to see same my data will be seen by someone please take action and fix it protect our data @ind_dpdp

Hi there, We sincerely apologize for the inconvenience caused. We kindly request you to share your contact number or registered email address via DM so that a member of our team can connect with you and assist you further. (We request you to follow us so that the DM option can be enabled)

@atlys when i login with my email i after a few mins its showing someone else data with their passport details whats happening i dont know who they are fix this issue and please protect ny data @ind_dpdp i attached someone else data its not mine showing in the app its very bad

@singam9290 Hi, we sincerely apologize for the inconvenience caused. Please be assured that a member of our team will get in touch with you shortly to assist you further.

@AtlysSupport There is no customers care number or support mail id when I login to app with my data its showing someone else data it was shocking is my data with atlys safe ? @ind_dpdp its not one time very time i use app its showing someone name with passport details fix it

@pragdua Hi Pragun, we sincerely apologize for the inconvenience caused. We are currently getting this checked for you. A member of our team will connect with you shortly to assist further and help resolve this for you.