Booking.com

@manishrhythms Hello Manish, we replied to your DM.

@bookingcom I have been trying to reach your customer service through your phone line and chat for the last 3 days to talk about the flight booking I want to cancel due to the current situation in West Asia, however I am not able to reach any of your representatives.

Hi there, thanks for your message. We regret hearing you need to cancel your booking. Keep in mind the policies on our platform belong to the accommodations, if you selected a nonrefundable rate, only they would be able to approve an exception. If you would like us to review what options you have, please DM us the following booking details: - Confirmation number, - Pin code, - Full guest name, and we will get back to you as soon as possible.

Booked via Booking.com. Warned them a week in advance about likely cancellation due to war — zero support. No refund, no reschedule, no accountability.Platform says “contact owner”, owner says “contact platform”. @bookingcom @BookingcomSH @jagograhakjago @consaff

@VickyVikne61042 Hi Vicky, we regret to hear about the canceled flight. Regarding the refund request, please keep in contact with our Flights team using this link: book.i.ng/6187sID2N, or by calling {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE}+353 19075677. Best wishes.

Booked TRV–SHJ via Booking.com (IndiGo). Flight cancelled due to war. Airline refunded to Booking.com. But Booking.com shows journey completed & no refund given. No response from support. @Bookingcom @IndiGo6E Please resolve & processrefund

We regret to hear about your experience, Mickael. We always suggest communicating any issues directly to the accommodation provider during your stay, as it's in their best interest to ensure your stay is as comfortable as possible. For us to help you here, please send us a private message with the following information: - Confirmation number: - Pin code: - Name on the reservation: We'll get back to you as soon as possible. Alternatively, for immediate support you can always give us a call here: book.i.ng/6187sImrv Kind regards.

This isn't a disclosure. It's a blank check to ruin guests' nights with zero accountability. @bookingcom — you refused to help us in real time. That's not okay.

Booked a room at Parrasio hostel in Italy via @bookingcom. Spent the night with the hostel OWNER throwing a party on the floor above us — loud music, stomping, yelling, things crashing down. Zero sleep. 🧵

@27kaushikd Please refer to the outcome we shared with you via DM, thank you very much.

@bookingcom I remain open to resolving this matter directly, but continued inaction has left me with no choice but to pursue formal consumer remedies. I hope @bookingcom will now address this issue with the seriousness it deserves.

How @bookingcom left me and 3 friends stranded at an airport in Thailand and offered €25 as compensation.

@ConfortiLisa148 Dear Lisa, We have addressed your concern through a direct message. Kindly review it at your earliest convenience. Best regards.

@bookingcom Heard nothing

@bookingcom Im displaced consumer stranded in truck in 100° AZ heat you are withholding $1,878 in refunds for services NOT rendered. This is a LIFE-SAFETY EMERGENCY. I filed a formal complaint with the @AZAGMayes (Case #TWT1T-7EΝΗΧ). I demand an immediate manual refund!

Hi Mihai, thank you for reaching out to us. We sincerely regret to hear about the inconvenience you have encountered. As much as we'd like to assist you, we're unable to offer support with car rental reservations through social media. Alternatively, you can get in touch with our specialized team: cars.booking.com/contact?lang=e…

It's 2026, @bookingcom & @enterprisecares! Refusing Apple Pay & demanding physical plastic at the rental desk is absurd. Keeping my prepaid money for a car YOU denied is worse. The local competitor next door took my Apple Pay instantly. PS: Zero support for a Genius Level 3.

Hi Elizabeth, thank you for reaching out to us. We acknowledge that there has been a change to your flight reservation, and we sincerely regret any difficulties you may have encountered in reaching our Customer Service. We're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N, or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677. Thank you for your understanding.

@bookingcom ryanair has changed my flight and I want to cancel the booking. However your "dedicated flight team" chat bot and call wont speak to me due to high demand. Will you honour cancelling the flight at a later date with full refund?

Hi Davi, we regret to hear about the inconvenience, and we understand how frustrating it may be for you. In order to assist you effectively, we kindly request you to provide additional details regarding your concern and please DM us the following details, and we'll get back to you as soon as possible: - Confirmation number - Pin code - Name on the reservation We await your response at your earliest convenience.

⚠️ Travel warning from my experience with @bookingcom For weeks before an international trip, I couldn’t reach the property I booked. • Phone number disconnected • Listing disappeared from the platform • Support couldn’t reach the host either I spent 10+ hours calling support

@HH_Leb90 Hi there, we understand your frustration. However, due to GDPR regulations, only our specialized team has access to your information, and we are unable to provide an alternative email address as requested.

@bookingcom No you are not listening, i have tried multiple times on Live Chat and called with no response at all just put on hold then hung up on. Give me an email address if you cant response.

.@bookingcom my flight do Dubai has been cancelled and there has been absolutely no way of getting through to anyone at Booking.com . I have tried Live Chat 5 times and called, was left on hold for an hour, then hung up on - TWICE I have DM’d you- REPLY!

Hi Lucia, we acknowledge your concerns. While we strive to accommodate your requests, our ability to do so is limited by GDPR regulations, which restrict access to your information to our specialized team. Unfortunately, we are unable to assist with flight reservations through social media. However, for support, you may contact our Flights team using this link: book.i.ng/6187sID2N, or reach us by phone at {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE}+353 19075677. We appreciate your understanding.

@bookingcom I used the link yesterday and chat is useless, no effort to contact the airline and support. I will never again book a flight via @bookingcom

Never buy any flight with @bookingcom they are good for hotels but very poor intermediary for flights. No support, no customer service, lesson learned to book directly with fly company

Hi Priya, thank you for reaching out to us. We sincerely regret for the lack of response regarding your flight reservation. We're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N, or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677. Thank you for your understanding.

@GulfAir I booked my ticket on @bookingcom. Flying by Gulf air from Frankfurt via Bahrain to Delhi on 2nd April. No response or support to reschedule or refund option from booking.com. How are you exactly helping us? need urgent support

Update: As the closure of Bahrain airspace continues, Gulf Air is temporarily operating a number of commercial flights via Dammam. Next update: 11:00 BHT (08:00 UTC) Mar 21. More info: gulfair.com or the Gulf Air app.

Hi Jakub, thank you for reaching out to us. We sincerely regret to learn about the unexpected changes to your flight reservation. We're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N, or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677. Thank you for your understanding.

Hi @bookingcom urgent: our flight was changed by 8 days. No response via phone or contact form. Under EU261 we request rerouting at the earliest opportunity. Please escalate and assist ASAP.

Hi Alan, we regret knowing your situation regarding on your refund. However, we're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N, or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677

@bookingcom my flights have been cancelled by the airline but the chat function on your website won't help me (it literally closes the chat) because it's more than 5 days until my flight would have flown. This isn't on. How can i get my refund please.

Thank you for your message, Taghreed. We’d like to see how we can help you with your complaint and, we regret to hear about the challenges you faced with your reservation. We always suggest communicating any issues directly to the accommodation provider during your stay, as it's in their best interest to ensure your stay is as comfortable as possible. For us to help you here, please send us a private message with the following information: • Confirmation number: • Pin code: • Name on the reservation: We'll get back to you as soon as possible. Alternatively, for immediate support, you can always give us a call here: book.i.ng/6187sImrv.

@bookingcom ❌❌❌ Booked a “sea view” room but it’s nothing like advertised. Very poor condition, bad location, no services, and terrible road access. Host is unreachable after taking payment. I need a refund ASAP.

Eurovision is bringing pop music back with a bang to the city where four young men (with four great haircuts) arguably invented it: Liverpool! PS. Pack your hiking boots as well as your high heels 🥾👠… book.i.ng/6010gpbpn 👀🇬🇧

@sKahwai Thanks, Sarah! We'll keep an eye out for your message. Feel free to send it anytime, and we’ll be ready to help. twitter.com/messages/compo…

@bookingcom Thanks. Will DM

@bookingcom Why would you charge for a booking that was cancelled? The administrator tried reaching out to you but you don't respond. Please get in touch

@VickyVikne61042 Hi Vicky, it's unfortunate to hear that your flight was cancelled. We strongly advise against sharing confidential information publicly and kindly request that you delete it. We also ask that you send us a direct message. Thank you for your cooperation and understanding. twitter.com/messages/compo…

Hi there, thank you for reaching out, and we regret to hear about what happened with your reservation. Unless a cancellation is requested, we do not cancel reservations on our end. We’d be happy to check what happened in your case, so we can assist you further. To help us look into this, please send us a private message with the following details: - Confirmation number: - PIN code: - Name on the reservation: Once we receive this information, we’ll review the situation and update you accordingly.

@bookingcom On 08-Feb-26, I made a payment of AED 2,899.99 for a hotel reservation through Booking.com. Without any prior clarification, my booking was cancelled, and I was issued a partial refund of only AED 487.48. . I kindly request a full refund

Hi Gaurav, for accommodation booking requests, please DM us your confirmation number, PIN code, and guest name, and we'll respond ASAP. Please note that our Social Media Team isn’t real-time. For immediate help, call our 24/7 Customer Service Team - contact details are here: book.i.ng/6187sImrv Currently, we only support accommodation bookings via social media. For inquiries about Flights, Taxis, or Insurance, contact the dedicated support team here: book.i.ng/6187sID2N

@bookingcom Shared all @sajhdhajke ..yet awaiting revert or resolution. And mind it this is service at Genius Level 3 😒

@bookingcom Your softwares create problems for travelers and then it is nearly impossible to access your customer service. Any email or local call numbers while roaming?