LIV Group

@parboo Hi Jaki, I've been informed that it's a different number they should contact, sorry for the confusion! The correct details are - Tel: 01628 200215 or email:mail@allsquarelaw.com.

@LIVGroup Thanks. Which team should they talk to?

@LIVGroup we’re trying hard to buy a flat and are told we’re waiting on the management pack from you (offer accepted in March!!). No-one seems to be making this happen. Can you help? Thanks

@SimonGwynn Thanks for the feedback, Simon! This letter was sent out following discussions with frustrated residents within the building. If you have any further feedback, feel free to reach out directly to your Property Manager.

@leemarch Hi Lee, we’re sorry that you are having issues contacting our team. Please reach out to Philip.Thompson@liv-group.co.uk and he will look to assist you. Thanks, LIV.

@LIVGroup why does no one ever respond to emails? It’s so frustrating!

@EpworthResiden1 @LongHarbourLtd @ukcag If you have concerns, please contact our maintenance team on BuildingMaintenance@liv-group.co.uk (3/3)

@LIVGroup you inherited damp issue July'21⬇️, June '22 occupant frustration pic 2. Zero email response in last 8 weeks. Appalling block management. Bricks fallen 6 storeys, 75% emergency lights out. Building, severely deteriorated on your watch #HomeGround @LongHarbourLtd @ukcag

@EpworthResiden1 @LongHarbourLtd @ukcag Unfortunately getting approval to do the work has taken much longer than we would have liked, and we apologise for not keeping residents updated. Though approval hasn’t yet been received, we can confirm that works have been instructed this week to remediate the area. (2/3)

@EpworthResiden1 @LongHarbourLtd @ukcag Hello, the damp issue we inherited was caused by an apartment specific leak that has now been resolved. We logged a claim with the building’s insurance company, but approval for works remains outstanding. (1/3)

@flowers_hsc Hi Pam, we understand you have spoken with one of our team members and should receive your new fob in the next day or two. Please reach out again if you have any further issues. Thanks, LIV.

@EpworthResiden1 @LongHarbourLtd @michaelgove @team_greenhalgh Our team have responded to all emails and requests for updates; however, for further information – please reach out to buildingmaintenance@liv-group.co.uk. (2/2)

@EpworthResiden1 @LongHarbourLtd @michaelgove @team_greenhalgh Hello, our team have been in contact with your syndicate group on the below matter, as they are aware this issue has been raised to the warranty provider to handle. (1/2)

March, July, October 2022 March 2022 @LIVGroup #homeground @LongHarbourLtd a year of damp deterioration on your watch in the stairwell. No cleaning since 10th February. No response to emails, or updates @michaelgove @team_greenhalgh. Unfit Management companies need regulation now

@AlongJabber Hi, we would like the opportunity to discuss this with you so please contact resolutions@liv-group.co.uk and we will look to assist you further. Thanks, LIV.

@LIVGroup We’ve been told by the new freeholders at Colonnade House that they threw your company out due to mismanagement. I think your company owes the leaseholders there an explanation.

@David69622 Hi David, we understand you have been in contact with Scott, please do not hesitate to reach out again. Thanks, LIV.

@LIVGroup could you tell me what is required to get a response from Scott Marshall in Leeds? I’ve been trying for nearly three months and am yet to even have the courtesy of a reply never mind sorting the issues, which have increased over the period.

@Debbiejaa1 @notjustcladdin1 @EmilieBoswell @michaelgove @team_greenhalgh @luhc @CartierLeeds In regards to the issue with the lights, this was reported to the Property Manager who organised for an electrician to attend the same morning. Unfortunately, there are times when residents will see a maintenance issue before the site team & we appreciate you reporting these. 2/2

@notjustcladdin1 @EmilieBoswell @michaelgove @team_greenhalgh @luhc @CartierLeeds got the same. It’s the ‘you can pay over 6 instalments’ that scares me. @LIVGroup what about my welfare when I walked my little boy down the stairwell in the dark because you failed to check the emergency lighting and the evac person didn’t spot it?? #scam

@Debbiejaa1 @notjustcladdin1 @EmilieBoswell @michaelgove @team_greenhalgh @luhc @CartierLeeds Hi Debbie, we are offering payments plans as standards on all charges regardless of the size of the balance. Confirmation of the final balances is expected within the next week. 1/2

@dcoffey09 The pending government funding should cover the costs of remediation at your development and we await the outcome of our submitted application. (2/2)

@dcoffey09 Hi Dan, the newsletter forms part of our ongoing monthly updates, the team are doing all they can to relieve the leaseholders of the high costs associated with living in a high-risk development with cladding. (1/2)

@Chester92b Please reach out to Connor.Scherer@liv-group.co.uk who will speak to you directly and handle your concerns. Thanks, LIV.

@LIVGroup My Lawyer has advised me that you have a legal obligation to supply 10L of water per 24h interval per person. I've sent the photo of "3 max". I'm going to pursue litigation for your circus acts.

@LIVGroup That is it, It has been more than 48h with no suitable provision for sanitation - I have contacted a lawyer and they are are gathering further evidence on this. This is a SERIOUS health and safety breach

@Chester92b There will also be a delivery of several portable toilets for resident use and we are working with all the relevant authorities to come to a resolution as quickly as possible. (2/2)

@Chester92b Thanks for contacting us. We have been advised by Yorkshire Water and specialist consultants that the water supply be turned off to keep residents safe. We can confirm that more pallets of water are now onsite to ensure there is sufficient water for drinking and cooking. (1/2)

@LIVGroup How do you expect people to clean themselves with 3 bottles of 1.5L water. Does anyone with half a brain even operate at LIV group? At the very least supply enough water for 1000+ people #amoeba-moments utterly shocking shitshow

@xarikleiasavva In the meantime, we will continue to provide bottled water and will send a more detailed update to all residents later today. (3/3)

@LIVGroup this is now the 3rd day we don't have water to our taps in Manor Mills in Leeds. A property that you managing. You apologies but sorry I can't do a shower or flash my toilet with that