Optimum Help

@RickSchultzNY @optimum @Starlink I am sorry for the poor experience that you've had. If you need help with your account or services, please send us a DM. Thanks, ^Angie

The dishonest @optimum transferred me to a 3rd person that said he would need at least five minutes of my time. More than an hour, 3 different people, including being purposefully hung up on because I wanted to end my service. What snakes. Shoulda switched to @starlink sooner!

@Kris10Strahouse @optimum Hi there. This sounds concerning. Please send us a DM, and we can address your questions and concerns. ^Angie

Love that @optimum allowed an unauthorized person to make changes to my account and cancel my internet after charging me for the month 🤙🏼🤙🏼🤙🏼🤙🏼

@chinch2000 Hi there. This is not the experience we wish to provide. Please DM us here: twitter.com/messages/compo… and we will be happy to help. ^David

@optimum @OptimumHelp @AlticeUSA 20+ year customer (since Brooklyn) — your chat agent approached me during an internet outage and promised: ✅ $0/month mobile for 18 months ✅ Free 5G phone ✅ $20/month off my home TV/internet package — even if I cancel mobile

@thaharlemgigolo Hi there. We can review this matter for you. Please DM us here: twitter.com/messages/compo… at any time for assistance. ^David

@OptimumHelp @optimum I never had a company that operated an evil ways. I pose to have a free choice of service and get forced to keep a service when I can't use it because of my building only use @verizonfios. You won't cancel my service and secretly end my calls when I tried.

@DrBollox Hi there. We do wish to assist with any service issues. Please DM us here: twitter.com/messages/compo… at any time for assistance. ^David

@TimWilliamsLI @optimum @OptimumHelp Same issue. I got fobbed off with more numbers and just get an automated "we have system issues and cannot take your call"

@optimum @OptimumHelp I have tried calling 10 times this morning - your strum keeps hanging up. My internet is down and can not get support.

@zpta_co Hi there. I understand the frustration with service issues. Please DM us here: twitter.com/messages/compo… and we can take a look for you. ^David

Great way to start the Spain v Cape Verde game: an @optimum outage.

@TimWilliamsLI Hi there. I understand the frustration with service issues. Please DM us here: twitter.com/messages/compo… and we can take a look for you. ^David

@_islandofTAKIKI @optimum Hi there! Internet issues can be quite frustrating. We can help! Please send us a DM and include your account info. Thanks! ^Angie

what's going on with the innanet @optimum @OptimumHelp

@isxperr @optimum Hey there! We understand how frustrating it can be having internet issues. Please send a DM with your address. We can help! ^Angie

@optimum 🖕🏼you and your garbage ass internet

@_Rock718 @optimum Hey there! I'm sorry about the service issues you're having. Please send us a DM. We can look into this with you. ^Angie

@optimum outage ?

@fsilva008 Hi there. I understand the frustration with service issues. Please DM us here: twitter.com/messages/compo… and we can take a look for you. ^David

@optimum @OptimumHelp what's going on with the in game world cup feeds? Pre game and everything else is fine. But as soon as the game starts it becomes static and jumpy. Thought the US game on Friday was weather related but now the Japan - Norway game is the same. What gives?

@JGILLS14 Hi there. I understand the frustration with service issues. Please DM us here: twitter.com/messages/compo… and we can take a look for you. ^Ant

@OptimumHelp wtf getting ready to cancel optimum 473 $ per month boxes crap out everyday total scam company!

Some Optimum customers in Middlesex County, NJ, are experiencing service interruptions due to a fiber cut. Our crews are actively working on the restoration efforts, which will continue until all impacted customers are back online. We appreciate your patience.

@L3g3ndaryH3ro20 @optimum Hi there. We are here for you and happy to address any issues you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

@optimum @OptimumHelp Why cant I access my modem settings. I need to make modifications to connect my network eqiupment to work properly

@whipnchill Hi there. We are here for you and happy to address any concerns you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

@OptimumHelp Just here to implore anybody that has any options not to use Optimum. It is our obligation as put upon customers to warn innocent people about this horrendous company and do everything we can to see that it fails spectacularly so that it can be replaced with an actual carrier.

Optimum Mobile is here to help. Plus, you can save $930/yr+ vs Verizon. Now's the time to switch. Learn more: spklr.io/601789ygt +Savings claim against Verizon based on comparison of 3 lines of service with Optimum Mobile Unlimited plan vs Verizon Unlimited Welcome plan, without Auto Pay, as of 12/11/25.

@NatCaruso65 Hi there. We are here for you and happy to address any concerns you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

@OptimumHelp it’s been five hours plus that the Internet has been down what’s going on and when will you fixed? This is unacceptable!!!

@momotora4j Hi there. I understand how frustrating it is to have issues with the service. We'll be happy to check on any outages in your area. Please DM us with your complete home address so we can assist you right away. ^Juan

@optimum is self nominating to be the worst service provider ever to have an outage in NYC just in time for the knicks game like really 😃

@BrandonApicella Hi there. If you need assistance with the Optimum service, we are here to help. ^Juan

@optimum Knicks play at 8:30 what’s going on do your job

@WeirdIsBetter I totally understand the frustration. I'll be happy to check for any updates on outages in your area. Please DM us with your complete home address so we can assist right away. ^Juan

@optimum We’re ALL connected? ARE YOU SURE ABOUT THAT? We’ve been without WiFi, TV, etc since 8:30am, YOUR text said we’d be up by 1:27pm. It’s now 7:05pm and we’re STILL WITHOUT SERVICE! The same exact thing happened on April 17 when we were out of service for 15+ hours.

Here's to a big night of basketball and staying connected to every moment. 🏀💙

@C83Vita Hi there. I totally understand the frustration. I'll be happy to check on this issue for you. Please DM us with your account details so we can assist you right away. ^Juan

@optimum I’m hosting a Knicks watch party and now you have a service interruption!!! WTH!!! I can’t see anything! My cable my WiFi is down!!! Fix it!!!

@mxfp4 @optimum Hi there. I understand the frustration. I'll be happy to check for any updates on outages in your area. Please DM us with your complete home address so we can assist you right away. ^Juan

@optimum I love your service 3 outages in 3 days is just what I needed Amazed by how well you cut off internet to all of lower Brooklyn today, great work, keep it up