ServiceNow

Everyone bought into AI. Few are seeing the return. Now that changes. When AI runs in silos, value gets stuck. ServiceNow breaks down the walls—connecting any workflow, any AI, and any data source—to put AI to work for people.

If there's one thing to take away from #Know26, it's this: You need AI that thinks, and workflows that act. That's what the ServiceNow AI control tower delivers—intelligence that reasons across your entire enterprise, connected to workflows that actually execute.

"It almost feels like cheating." — Diana Taurasi The WNBA's all-time leading scorer isn't talking about the competition. She's talking about what happens when the data gets so good that the only edge left is knowing when to trust it. That's the question at the center of Game Changers—a new series on Workflow following elite athletes into the decisions AI makes possible—and the ones it can't make for you. Taurasi, Aston Martin F1 Team Ambassador Pedro de la Rosa, and Olympic champion Allyson Felix go first. Watch now. bit.ly/4uf2uN3

What if sign language could trigger real-time IT requests in ServiceNow? Meet Paul, the ServiceNow MVP who made it possible. With his app, Haptic, a user signs on camera and those gestures are converted into text. The system reads context, triggers the right action, and responds in a format the user can understand. No intermediary required. Paul built Haptic with Build Agent, now generally available in ServiceNow Studio—with skills that extend into Cursor, Windsurf, Claude Code, and GitHub Copilot, so you can build from any environment, with enterprise governance and security from the start. The only limit is the idea. What will you build next? #BuildMoreWithBuildAgent

What does putting AI to work really look like? The numbers don't lie.

Healthcare. Manufacturing. Public Sector. Banking. They're all here at Knowledge. Can you guess who's who?

"If the agents are disconnected from closing a case, you just created more chaos." @BillRMcDermott joined @CNBC's @JonFortt at #Know26 to talk about why deploying AI agents isn't enough—and what happens when businesses skip the rules, rails, and controls that make them actually useful. The takeaway: six out of ten businesses are agentifying their operations, but only one in ten is doing it in a way that puts agents to work inside real business processes where people actually benefit. Watch the full conversation.

Another day of hands-on learning at Knowledge 2026. Day 2 went deeper—from how enterprises govern AI at scale to how they build on it, anywhere. Here's your recap: servicenow.com/workflow/news/… #Know26

Day 1 of Knowledge 2026 just wrapped. From our latest innovations to expanding partnerships, today's most newsworthy moments all come back to one idea: AI that works. Get the full recap: servicenow.com/workflow/news/…

@Genesys Welcome to the party. #Know26

We made it to #Knowledge2026 🎉 Big week ahead with @ServiceNow; AI that acts, CX done right, and a lot of great conversations. Let’s go!

All the insights. All on your screen this week. servicenow.com/workflow

Every tap. Every transaction. Every dispute. 💳 @Visa is bringing it all together with AI-powered CX from Genesys + @ServiceNow ⚡ See how → gsys.cx/4tfQ0Dv

@rwang0 @SouthwestAir See you there 🛬

MyPoV: next stop Las Vegas @ServiceNow #Know26 It’s the @SouthwestAir shuttle.

The ServiceNow Shop just dropped. 👀 Open to everyone. For the first time. Shop it before someone else does: shop.servicenow.com

There is so much room for growth in enterprise by implementing AI agents, and @servicenow has a thoughtful approach to agents in enterprise. #ServiceNowPartner Instead of stitching together task-level agents, you can use ServiceNow's "AI specialists," which are equipped with many specialist-specific skills. AI specialists can absorb growing workloads (e.g. high volume repetitive tasks, like ticket handling) without adding headcount, and they learn & improve at their work over time. As always, let’s discuss in the comments! Is your larger corporation implementing AI agents or AI specialists yet? If so, how? As a thought experiment, what tasks of yours would be prime use-cases for AI, freeing you up for more advanced or thoughtful tasks? If we haven’t met yet, I’m Harper - a computer scientist for AI who’s been building AI for over a decade. I’m here to answer your questions about AI & get you set up with demos & expl(ai)ners. You’ve got this!

Confidential? Not anymore. The Knowledge 2026 main stage lineup is here.

What happens when AI does exactly what it's told? Procurement: automated. IT: automated. HR, compliance, vendor management, contract negotiation, exception handling: all automated. By every metric, winning. Except 36 vendors don't know why they were paid. 41 more are asking when they will be. Three years of executive communications were deleted because someone asked an agent to "clean up old emails." A compliance exception was escalated to the appropriate humans. It turns out humans are no longer in the loop. They escalated to Kevin. Kevin is at a conference. We commissioned this report because the governance gap it describes is real—and it doesn't have to be. bit.ly/4e8xadw It's satire. The governance gap isn't.

The gap between "we have AI" and "our AI is working" is an infrastructure problem. We spent Q1 solving it for our customers. A new class of AI that takes action and finishes work. A governance layer that sees everything. And we're just getting started. See the highlights: newsroom.servicenow.com/press-releases…

@ArmisSecurity We're just getting started 🙌

📢 MAJOR ANNOUNCEMENT 📢 We are incredibly proud to share that today @ServiceNow has completed its acquisition of @ArmisSecurity. Together, Armis and ServiceNow will power a new era of cyber exposure management. “By joining ServiceNow, we aren't just integrating two companies; we are creating the world’s first unified, end-to-end security exposure management and operations stack,” said Yevgeny Dibrov, CEO & Co-Founder of Armis. By integrating Armis Centrix™ directly into the ServiceNow AI Platform, we are empowering organizations to securely innovate and deploy agentic AI with trust and control at scale. This is how we will continue to drive the very best security outcomes for our customers - together. Read more from our CEO on welcoming this next chapter: armis.com/blog/welcoming… #Armis #ServiceNow #Cybersecurity #AgenticAI #CyberExposureManagement #DigitalTransformation

We've completed our acquisition of @ArmisSecurity, and with it, the ability to see, protect, and manage every connected asset in an organization, from cloud infrastructure to medical devices to factory floors and beyond. As organizations scale AI, the attack surface is growing faster than most security strategies can keep up with. Armis gives us the visibility and contextual awareness. The ServiceNow AI Platform gives us the ability to act—to not only keep pace but prepare two steps ahead. Together, we're delivering security that doesn't just detect threats. It resolves them. Learn more: bit.ly/3Qj9zgk

You don't need more AI noise. You need a trusted place to make sense of it.​ Feeds are flooded. Inboxes are full. And most of what's out there doesn't help you make a single decision.​ We created Workflow to help you turn AI from hype into operational advantage, make sharper decisions with context you can act on, and tackle the workforce, risk, and security questions that stall AI progress. ​ It's a resource for the decisions you're making right now—practical, candid, and grounded in proof for what works, insight for what matters, and ideas for what's next.​ Stay in the know with Workflow. bit.ly/3QEClYN