Total Wireless

@ColinLaverty1 Hi! We sincerely apologize for the runaround. It’s incredibly frustrating to pay for a service you aren't receiving, that is definitely not the standard we aim for! We want to get this sorted for you right away so please check your DMs.

@totalwireless 7 fucking weeks for a simple port transfer and this complete incompent fuck up of a company charged me for 2 months service I didn't have and now wont refund my money even though I have proof. legal case...I'm fucking going to sue if not resolved....wtf

Hi there. We appreciate the time you took to give us feedback about the service or phone you received. I'm sorry for the inconvenience you may have with the service or the phone, please send us a private message on one of our social media channels to continue assisting you. Thank you!

Do not EVER make the mistake of doing business with @totalwireless … what a HORRIBLE company!

@cmgdank I truly apologize that your recent experience hasn’t matched the two years of loyalty you’ve shown us. Let’s get this back on track! Please reach out via DM so I can personally handle your concerns and find a quick solution for you.

@totalwireless worst service I have ever had by far I was a customer for 2 years I paid my bill every month and I had just upgraded and bought a new phone with yous last year, When I went in to attempt to get my transfer pin because I had a full months service left didn’t want to change my number but did not want to pay full price when I just did the week before your store employee talked me into letting her just start a new service and told me I could just put me simcard in and give the other one away. I was a loyal customer so loyal in fact I moved to your parent company @Verizon ported my number and also brought my old device over from Total as my business line, The phone is for some reason locked though and so I had to call up Total unlock services, I spoke to Aura Employee # 525013 and she was able to pull up and see that I have paid me bill for the last 12 /13 months since I bought the phone and understands that I was talked into staying with Total with the assurance it was fine to open the new line and then use my old simcard as well as the fact I moved to your parent company and she is still attempting to make me pay for another month of service to unlock my phone. She refused to allow me to speak to a manager … This is literally the worst customer service ever.

@JaxBeachLady222 We appreciate your feedback. I’m so sorry to hear about those dropped calls, that’s definitely frustrating, and not the service we aim to provide. Please send us a DM so we can look into this right away and get it sorted out for you. We're here to help!

@totalwireless is really playing games with me - I was talking to my sister on Saturday and the phone hung up 4 times, my daughter yesterday 3 times. Now I was talking to my sister again and the phone hung up and will not let me call back - WHAT IS HAPPENING OUR THERE???

@VOsborne_3 We are so excited to have you join Total Wireless! 🌟 We want to make sure your switch is as smooth as possible. Please send us a DM so we can personally assist with your transfer PIN and get your service up and running right away!

Was planning on making the switch to @totalwireless , but after already charging me for the 1st month. Now my number transfer PIN was “invalid” and I’ve been listening to “a representative will assist you” for 25 minutes now. Did I get scammed?

@eriklvsmbs @Moto_Support @SamsungMobile @richontech @PressSec @ABC @al_jazirah @KSAconsulateLA @latimes Hello Erik! Thank you for reaching us. I'm sorry to hear you are having a hard time with your SIM card and the messages you're getting it. We'll be glad to check that for you today! We sent you a direct message.

I hate the @Moto_Support Moto 6 but next month I will buy @totalwireless @SamsungMobile Galaxy A36 (takes great pics) please explain why #GretchenPuth and #CharlesPuth have access and #SIM is out of the tray @richontech @PressSec @ABC @al_jazirah @KSAconsulateLA @latimes #Erik

Hi! We are so sorry to hear that you are having troubles when calling to our Customer Service Number. We know how frustrating this can be, and it is certainly not the kind of experience we aim to provide you. Please check your DM's we have sent you once to better assist you. After all, it is our mission to ensure that everything runs smoothly within your services, specially nowadays that communication is so important.

@totalwireless why did I receive this? I made no changes and when I call the number it says I have to scratch some card that I don't have!!!! Your incompetence is showing AGAIN!!!! You should change your name to totally worthless! Fix this problem!

@PatSpringleaf2 Hi Pat! I am so sorry you’re dealing with this. I’d love to help get this resolved for you quickly, so we can get your phone back up and running! Could you send us a DM ?

@totalwireless sucks! I paid my bill but they still haven't reactivated my service. Their automated system is no help at all and it's impossible to talk to a person. Their garbage company is about to lose a customer.

We’re truly sorry to hear about this experience. This is definitely not the service we want for our new members. We want to review those bonuses and discounts with you right away to make sure they are applied correctly. Please send us a Direct Message with your phone number and account details, so we can investigate and get this resolved for you immediately!

@totalwireless I've had a lot of phone services in my life this is literally the worst one ever and they lied about every bonus and discount they would give me for being a new joiner I haven't got any of that shit . My bill hasn't dropped up and deducted at all.

@eriklvsmbs Since you're on the move, let's try a few quick fixes to see if we can clear up that audio and connection, so please send us a DM here. We look forward to hearing from you soon!

On the bus this morning. @totalwireless my Moto 6 phone still isn't working right (no lube in microohone this time) @KremlinRussia @mfa_russia @al_jazirah @PressSec @MiskKSA #BTS_ARIRANG #Iran #Yeralti

@eriklvsmbs It sounds like things are still pretty bumpy with your Moto G6, and we want to make sure we get your service, and that microphone back in working order, so you can get through your commute without the hassle.

@HeidiAnn73 Hello! Thanks for reaching out to us. We are sorry to hear about the signal issues you're experiencing! Please contact us via social media, so we can provide further assistance.

@totalwireless My phone is stuck in SOS only can text everyone except you guys

We truly value your feedback and are genuinely sorry to hear that your experience with a Motorola device hasn't met your expectations. As your service provider, we want to ensure you have a reliable connection and a device you love, so please reach out to us via DM so we can look into your specific concerns and explore how we can make this right for you.

@MotorolaUS @totalwireless All of you customer friends are requested not to buy Motorola mobile phone even by mistake. The service of Motorola phone is very bad. Motorola phone is the worst phone.

The new moto g power - 2026 is here with a stunning design and durability you can count on👏 Get yours now at @totalwireless 🎉 Shop sale: bit.ly/4rfP2Gt

@hartmank48 Hi! We are very sorry to hear about your negative experience at one of our stores. We have sent you a direct message so we can assist you. Please check your inbox.

@Zeeshan56168064 We're sorry to hear about this display issue on your phone. Kindly send us a DM so we can help you resolve this issue.

@MotorolaUS @totalwireless After a recent software update on my Motorola Edge 30 Ultra, a green line appeared on the display without any physical damage. This is extremely disappointing from Motorola. Based on my experience, I would not recommend anyone to buy Motorola phones until this issue is properly

Hi. We are so sorry to hear that you feel this way regarding our customer services, this is not the kind of experience we aim to provide you! We would love for you to give us a chance to make things right for you. Please do not hesitate in reaching out to us by sending us a DM. We will be happy to assist you!

WoW @totalwireless , you suck! This is a company that I have mostly enjoyed the quality of service at a very competitive rate. However when a conversation with a customer service representative begins with we appreciate you being with us for quite a long time & ends with JK FU!🤯

@Cobuttley We totally understand your concern to get this resolved for you please send us a private message in that way we can follow up your case and get this resolved for you. Thank you!

@totalwireless I want compensation for the inconvenience you have caused me! The problem was fixed but I was without service AGAIN! After paying my bill! Here is my complaint and ticket number! How are you going to compensate me?

Good morning to everyone except the incompetent DEI hires @totalwireless and all those THAT eat children and all those THAT don't know if they are a boy or a girl... everyone else, I wish you a good day!

@Zeeshan56168064 Thanks for your feedback! We really appreciate you sharing those comments with us. Please send us a DM so we can look into this issue further and provide you with personalized information regarding your account.

@MotorolaUS @totalwireless Motorola mobiles so bad product after sell sarvice missing may mobile motorola edge 30 ultra display green line issue no physical demaz only software update rezon motorola service center no response

The new motorola razr FIFA World Cup 26™ Edition features an iconic design that’s crafted for champions🏆Get yours now for $249 when you switch to @totalwireless 💚⚽ #razr #MotoFIFA #FIFAWorldCup #WeAre26 Buy now: bit.ly/3OmCyPn

@AJMMABJJ Hi! Thank you for your feedback. We sincerely apologize for any inconvenience you may have experienced. Please send us a DM on social media, so we can assist you immediately!

@ufc @totalwireless The TOTAL sticker on the analyst and commentator mic piece is just ridiculously tacky.

.@totalwireless is the proud partner of UFC and now part of the commentator desk every fight night! Total Wireless Official Wireless Partner of UFC.