Damien Wilson

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Damien Wilson

Damien Wilson

@WineBusProf

Wine Market Prof. from Australia. Inaugural Hamel Family Chair in Wine Business with Sonoma State University

Petaluma, CA, USA Beigetreten Şubat 2009
1.1K Folgt2.8K Follower
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Damien Wilson
Damien Wilson@WineBusProf·
Online education @SSU_1961 will "..[shore] up revenues for universities in a way that is more recession-proof, policy-proof and pandemic-proof..." as one of my first on-line #WineBusiness students in 2002, Réka @SfrisoWinetime would surely attest. nyti.ms/3ejLhL2
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Damien Wilson
Damien Wilson@WineBusProf·
Driving through the #SantaRitaHills this afternoon and have time for one winery visit. Are any @SantaBarbara wineries in that #AVA monitoring social media channels for new customers?
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Damien Wilson
Damien Wilson@WineBusProf·
It’s going to be an honor to moderate this session tomorrow @SSU_1961 … Not that I’m nervous or anything
👨‍🚀Copernic Space🚀@CopernicSpace

🚀 The next trillion-dollar companies will come from new frontiers. Copernic Space Co-Founder @LadyRocketSpace will speak about “Trillion Dollar Firms”, at Sonoma State University on October 15th. She’ll join a lineup of influential founders and industry leaders At Copernic Space, we believe the next trillion-dollar players will be built around space infrastructure, digital assets, and decentralized access to the space economy — and we’re laying that foundation today. Link to join her and learn more about what defines the next generation of trillion-dollar ventures below

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Damien Wilson
Damien Wilson@WineBusProf·
@SamsungUS Great response, team @SamsungUS I’m looking forward to your recommendation. I’ve sent a DM with model number, and a video of the problem.
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Samsung US
Samsung US@SamsungUS·
@WineBusProf Hello Damien! Thanks for reaching out to us! We understand the difficulty you've experienced with your refrigerator. Please send us a direct message with your most recent ticket number or your refrigerator model code. You can find this inside the fridge on the left wall. ^Ed twitter.com/messages/compo…
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Damien Wilson
Damien Wilson@WineBusProf·
Never had one of these home appliance brands historically, but we moved into a house 4 years ago with a fridge-freezer with French doors. Its icemaker stopped working recently and the service technician who came out said it needs to be replaced. What are our options? @SamsungUS
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Damien Wilson
Damien Wilson@WineBusProf·
@Budget Hey @Budget - seeing the replies you're getting to your post about random joy breaking out from taking one of your cars on a road-trip, I'd take a look at the case study for #YourTaxis here, and maybe consider a pivot to customer service investment: news.com.au/finance/busine…
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Budget Car Rental
Budget Car Rental@Budget·
WARNING: Our road trips may cause excessive laughter, random dance parties, and uncontrollable smiles. Rent a car and join the fun! Get ready for the adventure of a lifetime. 🎊🚙 #RoadTrip #FunAdventure #CarRental
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Damien Wilson
Damien Wilson@WineBusProf·
@LycheeTech @Budget Credit where it's due - my pick-up from @Budget at Halifax Stanfield was relatively seamless. However, the extension requests (call, and email) were ignored, and their car with electrical faults that led to a 3-minute late return added an almost full day's penalty fee.
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Damien Wilson
Damien Wilson@WineBusProf·
@VoteBlueNow @Budget Wow! I really hope that @Budget monitor the responses on this account. Charged you extra when your plane diverted? That's just cold! Even when my flight's been late, @enterprisecares has never charged me extra. I can't see me coming back to @Budget again after my experience.
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Damien Wilson
Damien Wilson@WineBusProf·
@DrJL_ @Budget Thanks for the app advice! I've got way too many apps on my phone already, but I have to say that as a long-term @enterprisecares user, that app is actually pretty good for reservations and modifications. It used to be ordinary, but these days it's been very reliable.
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Bourbon
Bourbon@Bourbon_Cigars_·
@Budget Why is it so hard to make reservation changes? With the technology today, Why are humans still answering the phone? The App is terrible. Terrible business management.
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Damien Wilson
Damien Wilson@WineBusProf·
@RedDirtSooner @Budget Thanks for the tip on rentals in Seattle! Hoping to get there to watch a game this season, and will need a rental. After my experience with @Budget at Halifax Stanfield, I'll stick by @enterprisecares even when the expense comes out of my own pocket.
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Sooner Son
Sooner Son@RedDirtSooner·
@Budget I’m not laughing very hard right now in this hour long line to get my reserved car in Seattle.
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Damien Wilson
Damien Wilson@WineBusProf·
@davearg24 @Budget I feel for you, David. When I left my sunnies in my @enterprisecares rental recently, Jack in #Petaluma called me directly an hour later to tell me that they were holding them in the office until I was ready to pick them up. No charge. I'm not planning to use @Budget again.
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Damien Wilson
Damien Wilson@WineBusProf·
@Budget Or...your Mystery car rental (nice initiative) could end up providing a car with persistent electrical faults, and an 80% extra day's charge when that fault causes you to turn up 3 minutes after the deadline. No wonder my workplace @SSU_1961 prefers @enterprisecares
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Damien Wilson
Damien Wilson@WineBusProf·
@artisanswiss Thanks for the contribution. Could I use this post as a screenshot in the classroom? It would help if the comment was posted at the @slido poll with the event code #winebiztoday as well. In that way it would retain anonymity to the post, while capturing the sentiment for class.
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Damien Wilson
Damien Wilson@WineBusProf·
A number of #winebiz articles now highlighting priorities to help the sector recover. If you've got an opinion on a priority on which the wine industry should be focusing attention, share it here to contribute to professionals' education @SSU_1961 needs: app.sli.do/event/gvCChtMq…
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Hugh
Hugh@stirliH·
@CambWineBlogger @laithwaites @robertjoseph @WineBusProf @RekaHaros What is interesting, is why so many people buy this sort of wine. It shows how much of a role good marketing plays in our decisions and enjoyment, and also how little interest many people have in chasing the best price/equity. I’ll stick to the wine society for most of my wine.
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Tom Lewis
Tom Lewis@CambWineBlogger·
I don't generally like @laithwaites wines, but this one was spectacularly bad and overpriced. Yet it is highly popular with customers and carries a hefty price premium. Bad wine; good business. @robertjoseph @WineBusProf @RekaHaros @tomsk71/corsiero-nero-nero-di-troia-laithwaites-42ce4cd553e0" target="_blank" rel="nofollow noopener">medium.com/@tomsk71/corsi…
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