Christian Ashby (@[email protected])

Returning £8 worth of three defective things to @AmazonUK - each one has to go in a separate bag at the local shell garage for return. Surely this is costing Amazon more than it's worth to return them. Given they're not fit for purpose anyway and should be scrapped...

@EE your upgrades department is meant to be open at 8am. It's now 8.26am and the office is currently closed... What gives?

@LDOMOTORSJASON Urm. To discord?

@babelmonk Not yet, 1-2 months before show.

Dear Valued Customers, We would like to address a recent issue that some of you may have experienced with the Nitehawk-36 (NH-36)involving disconnection problems. Please rest assured that we are fully committed to resolving this matter as quickly as possible. To date, 1,750+ units have been shipped from LDO, and an estimated 1,000 units are currently in the field. We have received approximately 30 reports of disconnection issues (some of which may overlap with complaints received through Discord and resellers), representing a failure rate of about 3-5%. At present, we are investigating two separate issues affecting the Nitehawk-36, which are causing constant or intermittent disconnections on the USB lines. We will share more details as we conduct further research. We already have all our resellers to hold on the inventory, till we have new board to swap it. In light of this issue, we decided to do soft recall and will offer three options for our affected customers: 1, Retain the Nitehawk-36: If you choose to keep your Nitehawk-36, we will provide an updated board to address the issue, which is expected to be available within 2-3 months. Additionally, we will offer you a $10 coupon as a token of our appreciation for your patience, could be used any LDO production. 2, Keep Your Nitehawk-36 (Low-Temperature Use ONLY): If you choose to continue using the Nitehawk-36 in low-temperature conditions without any issue after using and testing, we will provide you with a $25 coupon for any LDO products or future new board as a thank-you for your understanding. This option is designed for those who can use the product in specific environments, make sure not use in sealed chamber. But you will not get new board free in future. 3, Request a Refund: If you prefer, you can contact your reseller to arrange a refund. As a gesture of our appreciation for your understanding, we will also offer you a $10 coupon for future improved LDO NH36 production ONLY. We sincerely apologize for any inconvenience this may cause and thank you for your continued support and understanding. We also highly appreciated all the help from our resellers on this matter and LDO also will fully be responsible for all the loss on our resellers. Should you have any questions or need further assistance, please contact your reseller or the LDO support team.

@LDOMOTORSJASON Ok will do. Can you DM me an invite URL?

@babelmonk I’m not sure. We saw some issue caused by static; if you can get on discord for a diagnose, might be better.

@LDOMOTORSJASON Apologies, I actually missed the fact that this is about the nighthawk 36 and not the nighthawk stealthburner. My issues are actually with the stealthburner. Have you seen anything similar? I have tried a powered usb hub and hot melt glue to hold connector in place.

@LDOMOTORSJASON Yes they've already got back to me. They're checking. It's board v1.5. box says Rev A. Reseller is Onetwo3d (comms have been awesome TBF, no complaints)

@TeslaOwnersUK FSD - Full Skwishee Driving

Is that a new colour? Frozen ultra red?

@thetrainline So I guess I'm asking - did you have to delete data that you are required to hold about me in 'fixing' my authentication?

@babelmonk We only keep certain information for a limited time. We could certainly do that for you and you can action this request through our Privacy Policy page. You can find the details here > bit.ly/3QIA4JW ~Mary

. @thetrainline I have just tried to change my password three times using 'forgotten password' - and it never works. I have tried 8 chars, 12 chars, 16 chars, all with one symbol. And it accepts, but won't let me sign in afterwards.

@thetrainline From ico.org.uk/for-organisati… 3/3

@thetrainline organisation and they do not have to direct it to a specific person or contact point. ⅔

@thetrainline I could also ask you via social media: Are there any formal requirements? No. The UK GDPR does not set out formal requirements for a valid request. Therefore, an individual can make a SAR verbally or in writing, including by social media. They can make it to any part of your ⅓

@thetrainline Sort of. Now if I were to request a copy of all the data you store about me, you could do that, right? Per my rights under GDPR, including for the old account?

@babelmonk That's great. Enjoy the rest of your day. ~Mary

@thetrainline That works

@babelmonk Hi, That's it disabled and you'll be able to make an account with your email. ~Mary

@thetrainline There are no issues? There clearly are issues. That's why I contacted you. OK please go ahead and delete that.

@babelmonk Hi, There are no issues regarding changing the password on this account however, as there are no live bookings what we can do is delete this email so you'd be able to re-register using the same one. ~Mary

@thetrainline Are you saying my identity is broken / lost? That I cannot use it any more?

@thetrainline I do, but why? I want to have my identity as that email so I keep consistency with my engagement with you - that's the whole point of a user ID

@thetrainline Done. Last booking in 2013!

@babelmonk Can you add your details here > bit.ly/42itEnj As you can't access the account, just add a previous transaction ID, which you'll be able to find at the bottom of an email confirmation. Thanks, ~Cat

@thetrainline Done all that, disabled adblocker and removed cookies. Pics attached - email domain redacted for privacy.

@babelmonk Apologies, my mistake. if you clear the Cache & Cookies then refresh the page, and check the Pop Ups aren't blocked first. Thanks Christian. ~Cat

@thetrainline 'please log out' - Urm, as I said I'm using 'forgot password' and cannot log in. I'll try all that but this is simple change password flow - which works, I just can't log in once done.

@babelmonk If using the web, please log out, clear the Cache & Cookies. then refresh your browser page. Also, double-check that you've not blocked Pop-Ups in your settings. Come back to me if you're still having difficulty accessing the app after following the above guidance. Thanks, ~Cat